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“On the beach”
Review of Hallmark Resort

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Hallmark Resort
Ranked #2 of 24 Hotels in Newport
Copley, Ohio
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“On the beach”
Reviewed September 24, 2012

The hotel is not as nice as the pictures in magazines. It is on the ocean, but a long climb down to the beach. The hotel is to be remodeled next year and while clean it does need an update. The staff was friendly and helpful. There is a good restaurant attached to the hotel. We got a generous breakfast package with our room.

Room Tip: We were in the older part, so the room was smaller, but I am not sure the extra money is worth it fo...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank buchtel60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, October 5, 2012
buchhtel60,

I am glad to hear you had an enjoyable stay with us. I am sorry that the pictures you saw were not of the same room style that you stayed in. We have very accurate pictures of all of our room styles on our website for future reference. This will ensure that the room that you see is the room that you end up with. For a larger bathroom you may want to request a Deluxe or Limited Edition room on your future visits.

I’m glad to hear that you were able to take advantage of our Bed and Breakfast package and that you found it to be a good value.

Thank you again for your review and we hope to see you again the next time you are in Newport.


Sincerely,

Ric Rabourn
General Manager
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (543)
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English first
Salt Lake City, Utah
Level Contributor
119 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed September 22, 2012

We stayed in room 229, and had a delightful experience. We saw 2 whales surface and spout in the ocean straight out from our room within the first hour we were there. The room was very nice, and I loved being on the ground floor and walking right outside to the patio. Breakfast at Georgie's was great. We had fresh strawberries both mornings with our waffles. The staff was very helpful and friendly. We would definately stay here again!

Room Tip: We enjoyed the patio room with a view of the ocean.
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  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank shopgirl5934
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, October 5, 2012
galacticgal,

Thank you for the great review. It’s great the whales were out to perform during your stay – that certainly adds excitement to an already great view. I am glad to hear that you were able to join us in Georgie’s for breakfast and that you enjoyed that as well.

We will be looking forward to your return.

Sincerely,

Ric Rabourn
General Manager
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Central Point, Oregon
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 22, 2012

Writing this because we are here for a convention. The food is so tiresome for a vegan. EVERY item has an animal product from the salad dressing, salad, to dessert. The rooms are fine but tiny. There is a fireplace and a view so that is great. Staff is kind. Just don't plan to eat here. Maybe the cook can look at what they serve and offer something that isn't full of bacon, cheese and other animal products. Food all served in a buffet.

Room Tip: Choose upstairs for the deck and fireplace.
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  • Stayed September 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank pookanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, September 26, 2012
pookanu,

Thank you for writing a review. I assume from your comment that the food was all served during the convention you attended as our restaurant does not have any buffet service. Meals served during a convention are specifically ordered by the organizers of the event. We are always happy to prepare special meals upon request in advance from the organizers. I can think of at least 10 different dietary restrictions, including vegan, that we have prepared meals for. For future reference you may want to mention to the organizer of any event you are attending that you are vegan so that they can make the proper arrangements for you. I am sorry that we were not aware and that there wasn’t a good alternative on the buffet for you.

We also offer a wide selection of room styles in varying sizes depending on your needs and budget. For a larger room you may want to request a Deluxe or Limited Edition room on your future visits. Most guests that try these rooms find they are well worth the additional cost.

I sincerely appreciate your feedback and hope that we can better accommodate your dietary needs on your next visit.

Sincerely,

Ric Rabourn
General Manager
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Level Contributor
132 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 21, 2012

The place is very nice. We got a loft with the two queen beds on the first floor and another full bed up stairs.
From the picture it looks like the place is huge. But the fact of the matter is the beds take up a lot of room. There is a table but it has two chairs and a desk.
The fireplace is nice.
Like I said the view from the balcony is great. Has enough room for 6 people to move around freely.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
Thank NicoleH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, October 5, 2012
NicoleH1,

Thank you for taking the time to write a review. I am sorry that the layout of the loft room was not what you expected. I will be sure to check the photos and online description to be sure they are accurate. It is good to hear that you were able to enjoy the view from the oversized balcony during your stay.

If you are traveling with a large family you may want to consider our beach house during your next visit. It features an ocean view, large patio, three bedrooms, and easy beach access.

Thank you again for the review and we hope to see you on your next visit.

Sincerely,

Ric Rabourn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clancy
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 19, 2012

Very nice, clean motel. Rooms large, clean, comfortable with great views. Staff very pleasant and accomidating. Able to whale watch from our balcony. Great beach access, although there is plenty of stairs.Over all this was a very plesant stay at a very nice motel. I will definitely stay here again in the future.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, September 21, 2012
Bob F,

Thank you for the great review. I am thrilled to hear you enjoyed your experience with us and am happy to hear you will be returning in the future.

Sincerely,

Ric Rabourn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, WA
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 18, 2012

The Hallmark is a great place to stay, if you get a room where there have not been animals. We were there Sept. 12 and 13. The carpets and windows need replacing, but other than that, we were satisfied. The room had a great view, a kitchen, and a hot tub. The bed was comfortable. We were upgraded because our original room wasn't ready when we arrived. The staff is friendly and accomodating. Forget the Georgie restaurant, we couldn't even get in, and they refused to call our room when a table was ready or to take a reservation. We ate at the Shiloh next door, excellent food, and the next night at the Embarcadero, best dinner of the whole trip!

Room Tip: Ask for a no-pet, no-smoking room. The carpet in our room had a residual smell from a pet accident...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Candace J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, September 21, 2012
cetj99708,

Thank you for taking the time to review your stay with us. I am sorry that there were a couple of housekeeping and maintenance issues in your room. If you don’t mind contacting me directly I would love to know what room you were in so we can immediately address those issues. You can reach me at ric@hallmarkinns.com.

I addressed our concerns about the restaurant more specifically on the Georgie’s Trip Advisor page but suffice it to say that I am sorry you were not taken care of properly and I have discussed your review with all of the staff.

We are in the final stages of planning for a late 2012/early 2013 renovation that will address your concerns about the needed room updates.

We hope to see you again the next time you are in Newport and hope that you will give Georgie’s another opportunity to serve you. Clearly from our other reviews the service you experienced was an anomaly and I will personally guarantee you a much better experience should you give us another chance.

Thank you again for the review.

Sincerely,

Ric Rabourn
General Manager
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Pendleton, Oregon
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 16, 2012

My family has been visiting the Oregon Coast for nearly 20 years. We have stayed at many places. The Best motel by far is the Hallmark. Our entire family loves it, the adults, the kids, and the dogs too! It truly is our home away from home. The rooms are good sized and clean, the beds are comfy, the views are spectacular, the grounds are well kept, the restaurant Georgie's is wonderful, beach access is right there, the staff is awesome, and its not cheap but it is affordable especially for being ocean front. We go every year! We love it!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mindy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, September 21, 2012
mindy m,

Thank you for your review and your repeat visits to Hallmark. We are honored to be your “home away from home”. It is great to hear from repeat guests as it speaks to consistency in our service and accommodations which is of course what we are working hard to provide.

Again, thank you for your repeat visits and we will be looking forward to your return.

Sincerely,

Ric Rabourn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hallmark Resort

Property: Hallmark Resort
Address: 744 SW Elizabeth St, Newport, OR 97365-5109
Phone Number:
Location: United States > Oregon > Oregon Coast > Newport
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Newport
#1 Romantic Hotel in Newport
#1 Business Hotel in Newport
#2 On the Beach Hotel in Newport
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hallmark Resort 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
Perched on the edge of the Pacific ocean, the Hallmark Resort, Newport, offers spectacular oceanfront views from every room. Watch the fishing fleet return to Yaquina Bay as the lighthouse keeps watch to the north. The sunsets are amazing. The Hallmark Resort is full-service, offering oceanfront dining at Georgie's Beachside Grill. After a day of exploring, relax in the indoor recreation center with heated pool, sauna, and swirl spa. We offer a variety of room styles including staterooms with king bed and in-room spa. Families choose an oceanfront stateroom with 2 queen beds complete with mini-galley, fireplace and living area. Free WI-FI in all guestrooms and all rooms have a spacious walk out balcony or patio. We are pet friendly. Flexible meeting spaces will accommodate up to 200. Our oceanfront beach party area comes complete with wedding walk and bonfire pit. Let the tradition begin. ... more   less 
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Also Known As:
Hallmark Hotel Newport
Hallmark Resort Newport Oregon

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