My husband and I wanted to go to the beach for a special birthday/vacation few days. I booked this motel over a month in advance. We picked a 2 room suite right on the beach. About 2 weeks before our reservation I called to cancel and change the date as we couldn't get a babysitter for our animals, horses, cats, etc. I changed the date to another 3 weeks out and reserved the same room. I got a babysitter for the animals and got the days off work. About a week before our scheduled date I desided to call (I'm not sure why, I just had an uneasy feeling) and verify that they indeed did cancel my initial reservation and that we were still on for our new date. Yes, they confirmed that they had cancelled our initial reservation but they didn't have any reservation for our new date. They had booked the room to someone else a week prior this call. They wouldn't admit to their mistake and offered us a room, not on the beach. What if I hadn't called to verify the reservation and would have showed up on our reservation date? I can't tell you how disappointed we are and it has ruined our birthday/vacation plans. Needless to say we are not going to stay there. Will look for another place. They seem to be very unorganized. I would suggest if you choose to stay here that you double and triple check that indeed they are holding a room for you. Thanks Moolack Shores.
- Official Description (provided by the hotel):
- Moolack Shores Motel is your unique ocean-front retreat on the central Oregon coast. Our themed rooms feature stunning ocean views and there is easy beach access. Most rooms have fireplaces and either a kitchenette or full kitchen. We offer clean, comfortable rooms and will go out of our way to make your stay a very special one! Our location on the north end of Newport is just a 5 minute drive to town and about 20 minutes from Lincoln City. ... more less
- Also Known As:
- Moolack Shores Hotel Newport
- Moolack Shores Motel Newport, Oregon