My trip was cancelled the afternoon before. We took two days off work, and booked a hotel room, only to receive a phone call saying... sorry, we are cancelling your trip. They said that the boat was broken, and did not give us any other re-scheduling options or referrals to other charter companies. We ended up booking with another company for less $, and had a great trip... regardless. I will never use Captain's Reel... they could have handled this situation better!