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“what a let down”

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Shilo Inn Suites Hotel - Newport
Ranked #21 of 24 Hotels in Newport
Philomath, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“what a let down”
Reviewed January 29, 2012

My family and I stayed at the shilo a few times about two years ago and loved it. We just got back from a stay there and were more than disappointed. There were no free cookies, fruit, or even popcorn anymore. the rooms were OK but not even complementary lotions. The TV remote only worked half the time, the chairs in the pool area were limited to 4 and they were broken. The vending machines ate more of the money than it gave product. The front-desk never answered the phone. For the price you have to pay we were upset that they didn't even provide a small Continental breakfast of any kind

Over all I truly think that we payed way to much for the rooms and didn't get any complimentary anything!! We will not be staying here again.

We will be staying at another place from now on. I know for a fact that I can get a way better deal with the free amenity's for a way lower price without giving up the quality we deserve!!!!

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amber l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn Suites Hotel - Newport, responded to this review, January 31, 2012
Dear amber l,

Thank you for submitting your feedback regarding your recent stay at Shilo Inns Oceanfront Hotel in Newport.
While the continental breakfast, cookies, and popcorn were discontinued several years ago, we are happy to offer our Shilo Café for breakfast each morning, and also for lunch on the weekends. The menu features delicious and affordable selections from our talented kitchen staff.

We did resolve the temporary phone outage, which did inconvenience some guests.
Thank you for informing us about a problem with the vending machine. We have contacted the vending company to perform any needed repairs.

Thank you again for sharing your thoughts and we look forward to having you stay again in the very near future.



Randy Getman
General Manager
Shilo Inn Suites Oceanfront Hotel
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689 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
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English first
Grants Pass, Oregon
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 27, 2012

This motel is a bugdet friendly motel. The view was excellent. The room was average. overall a good value my main complaint would be the lighting outside is so bright that you could read a book in the middle of the night without a single light on. The staff was freindly and helpful as to directions and restuants,

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cindibuckellong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn Suites Hotel - Newport, responded to this review, January 31, 2012
Gear cindibuckellong,

Thank you for your compliments regarding your recent stay at Shilo Inn Suites Oceanfront Hotel in Newport. Our entire staff takes great pride in providing outstanding Shilo service at every turn.
We do provide lighting so that guests can view the beach and ocean any time of the day or night. Our apologies if that feature detracted from your overall experience.
We look forward to your next visit with us.

Randy Getman
General Manager
Shilo Inn Suites Oceanfront Hotel
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Gladstone, Oregon
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 19, 2012

This was a last min. get out of town for New Years weekend. I went on line found a great deal, read the reviews and went for 3 nights.
The reviews are right on, The property is old and dated it has been remodeled many times it was clean quiet and the view was great We had a great week end on a budget.
Thank You Shilo

Room Tip: If you want a view of the Ocean get on the second floor.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DaJul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn Suites Hotel - Newport, responded to this review, January 24, 2012
Dear DaJul,

We are delighted that we could provide a memorable New Year’s weekend for you. Thank you for writing about your experience at our hotel. With our level of amenities, and commitment to guest satisfaction, we continue to be one of the best values on the Oregon coast for those wanting a full-service, oceanfront experience. We appreciate your comments and welcome your return visit.

Randy Getman - Newport General Manager
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Clackamas County, Oregon
Level 6 Contributor
249 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed January 17, 2012

We went for the whale watching/storms and/or snow. in other words, we planned to spend much of our time in Newport vegging in the room. We requested a Large oceanview room with a kitchenette and were really disappointed. The kitchenette had little more than a single bowl and plate and absolutely nothing else. So, we paid for something that was useless! We paid for the larger room to have a sitting area but because of the room design, you could only watch TV from the bed. Very outdated small TV-even the rental movies were blurry!! Save your money and just get a standard room or try the place next door on the North side. Dinner in the hotel was very spendy. Dinner salad is an extra $5 with a $24 salmon dinner.Meal and service were above average. Best thing about this hotel was the desk clerk, Bill. It was a joy to watch him serve the folks in front of us and a treat to receive the topnotch service of yesteryear!

Room Tip: If you want a standard room, save yourself 30-40% and take a standard room. If you want something a...
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MCPOUSNrtd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn Suites Hotel - Newport, responded to this review, January 24, 2012
Dear MCPOUSNrtd,

Thank you for your compliments regarding our outstanding Shilo service at both front desk, and restaurant. Bill and the rest of our front desk team are experts in providing the highest levels of guest service. We are glad that your meal was highly enjoyable as well.
Please accept our apologies if your guest room fell below expectations. We are always looking at ways to update and stay current on what we offer in terms of accomodations. We hope that you will choose us again soon, as we are the ideal spot for both whale and storm watchers this time of year.

Randy Getman - Newport General Manager
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Travelers are raving about these Newport hotels

Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 14, 2012

OK, so Groupon says that I am getting more than 50% off of this great hotel. I paid $179 for 2 nights in an ocean front room. Yep, I sure got an ocean front room, but that's about all I got. Everything else is low grade and not what I expected for a hotel that Groupon says charges over $150/night for their normal rate. The room is "nice" and comparable to a motel 6 room but certainly not nice enough to warrant $90 per night. My expectation was that we would get an exceptional room in an exceptional hotel for what it was advertising. I've stayed at many places and this place certainly doesn't command even the discounted price of over $95/night (with tax). I am greatly disappointed, to say the least. My room has broken and about to fall off door knob, table that's all scuffed up, window that has scum in the grooves, beds that feel like a sleep sofa. See the pictures attached to what I mean. I know you can find places in Newport for less money for the same quality or better. I wwas really hoping for much more.

This hotel is so disappointing, especially for what it charges and advertises. I would not be so critical if this hotel is charging for $60 or less per night. This is more like a motel, not a hotel. It's not worth even the $95+ per night.

Oh, did I mention about parking? If you want covered parking, take your truck. Your car will be scraped by the edge/bump they put at the entrance to their covered parking.

Oh yes, my kids were looking forward to jumping in the pool. The pool is mediocre.

Room Tip: Stay at the 3rd level. You have better view.
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank moobtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn Suites Hotel - Newport, responded to this review, January 31, 2012
Dear moobtraveler,

Thank you for choosing our Groupon special and spending your getaway at Shilo Inn Suites Oceanfront Hotel in Newport.

We hope that you enjoyed a nice oceanview dinner with the restaurant credit included in the package price.

Unfortunately, when the city constructed the roadway approaching our covered garage, the existing terrain did not allow for a more even angle for entry. We’ve posted caution signs in two places for that reason.
We apologize if the guest rooms did not meet your expectations. We are constantly looking for ways to update and refresh the hotel. With a property this size, that effort is year round. Please accept our apologies that certain things were not completed by the time you arrived.
Thank you for sharing your comments with us, as it helps us identify what aspects of the guest experience we need to focus on most.

Randy Getman
General Manager
Shilo Inn Suites Oceanfront Hotel
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Seattle, Washington
Level 6 Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 7, 2012

My family and I stayed there December 26th. The hotel is beachfront, you get to the beach thru stairs. We got a pet friendly room for our dog. Plenty of free parking, and restaurants nearby. Dinner restaurant is ok, it has a good dinner deal (2 for 22$). I stayed in building A, nothing fancy about it. There are 2 heated small pools, but not in specific buildings. In our case it was raining, so we did not want to walk in the rain to get to the pool, but there were plenty of people enjoying it. Great deal for the price I paid (180$ groupon deal) - will consider going back during the summer.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SickofRain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn Suites Hotel - Newport, responded to this review, January 24, 2012
Dear SickofRain,

Thank you for your thoughtful feedback on our Shilo Inn Suites Oceanfront Hotel in Newport. We realize that dogs are an important part of the family and we’re happy to make available a number of pet-friendly rooms. The Groupon that was offered was very popular, and folks had great things to say about our menu and service in both the restaurant and café. Fortunately, both indoor pools provide plenty of family fun regardless of the weather outside. We would love to have you back over the Summer, when you could also enjoy a sunny walk on our beaches.

Randy Getman - Newport General Manager
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Albany, Oregon
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 5, 2012

Beautiful facility, great restaurants, only problem is that rooms other than in the main hotel are small, and its tough to move around if you have more than 2 people in the room.

Room Tip: request a room in the "hotel" part - the main building where the restaurant is located, th...
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  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LisaELear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn Suites Hotel - Newport, responded to this review, January 24, 2012
Dear LisaELear,

Thank you for sharing your kind thoughts regarding our hotel and dining options. Our goal is total guest satisfaction each and every time. Our delicious and affordable menu selections are memorable enough to highlight everyone’s getaway in Newport. We do offer extra-large, deluxe guest rooms in another part of the building, which is pet-free but still offers a stunning ocean view. We look forward to hosting you again in the very near future.

Randy Getman - Newport General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shilo Inn Suites Hotel - Newport

Property: Shilo Inn Suites Hotel - Newport
Address: 536 SW Elizabeth St, Newport, OR 97365-5012
Phone Number:
Location: United States > Oregon > Oregon Coast > Newport
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Newport
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Shilo Inn Suites Hotel - Newport 3*
Number of rooms: 179
Official Description (provided by the hotel):
Begin your Oregon Coast excursion with a stay at the full service Shilo Inn Suites Oceanfront Hotel in Newport. This ocean front hotel features 179 beautifully appointed guestrooms, each with a spectacular view of the Pacific Ocean, south jetty and to the north, the Yaquina Head Lighthouse. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Inn Hotel Oceanfront
Shilo Inn Newport
Newport Shilo Inn
Shilo Inn Suites Hotel - Newport Oregon

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