Three weeks ago, I did a reservation through my agency and specified a non-smoking room. I got a written confirmation for a non-smoking room for three nights. After driving for almost 8 hours, we were given an smoking room. I thought it was an honest mistake so i went to speak to the front desk attendant.
She looked and said smoking room was all she had available for us. I am allergic to cigarette and did not want to spend one more minute with the strong smell. i specified I booked a non-smoking room ONCE again.
She said she could give me one night in a non-smoking, but tomorrow, she was going to ask me to leave the hotel or stay with the smokers section. I refused to stay in an smoking room. She basically said "well, that's your problem and if you don't like it, we'll remove your belongings from the room".
I asked her to try to correct. She insisted if i didn't check out tomorrow, she'll forcely remove all my belongings and check me out.
I called the central reservation centre and they said that wasn't their problem. They offered me to sleep in a smoking room... or leave if i wasn't unhappy. She repeated: "that's your problem, not mine. "
They were abusive and threatening, disrispectful. I don't recommend anyone to stay here. I called my agency and they sent the hotel the written confirmation to prove our request for a non-smoking.
Best Western said for me to file a complain and stop bothering... this is not their problem. They did not honor reservations and they mixed the information and bullied us when we wanted them to correct it for good.
Never had any issues with a hotel like this... the lady at the front-desk made us feel horrible, threatened like in a horror movie.
Red Lions, Holiday Inn.. name it... never had any hotel threatening to throw my staff out after i had a written confirmation.
Seems is not the first time they give smoking room to non-smokers... other complains in this site mention how they impose this health hazard to their guests.
Having so many hotels in this area, I would highly recommend you seek a different option, unless you can afford and would be able to handle the stress of your hotel throwing your belonging away...
What an stressful and scary situation.
- Official Description (provided by the hotel):
- Best Western Newberg Inn is in heart of wine country. George Fox university is just a mile away. Water park in McMinville is 14 miles from Newberg Inn. ... more less
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- Also Known As:
- Best Western Newberg
- Newberg Best Western