This place has become more expensive over the past three years, and with less service.
We had visited three years in a row, brought guests, left a couple of small gifts to be delivered to the chef and manager for their previous good deeds, recommended others to visit, so one would think that such dedication would inspire the same in return from the hotel staff, restaurant and management, right?
On the contrary, this last visit we experienced some odd issues at check in, during the stay, and at dinner that should not exist, especially for the price one pays here. No one in management seemed to care. Heck, no one even acknowledged our little gifts?
In our experience when things goes awry, management should endeavor to make it right, and there are myriad ways of doing this. Unfortunately, all we received across the board from management was the platitude: 'hey, you raise good points, sorry, we cannot do anything about them now, or make it up to you, but thanks for taking the time to help us, we can learn at your expense, and make sure future guests have a better experience than you did.'
Watch for Steve to chime in any minute with this refrain.
Well, I guess we are glad to have been useful to the hotel and its future guests. We don't feel too inspired any more to be your good will ambassadors or to return.More
- Free Wifi
- Free Parking