We booked the room from hotels.com, then went back to hotels.com to book another night, (I called the travelodge suites for the 2nd night and Balag (Manager) would not set up the reservation because I had one night booked with hotels.com) When I called hotels.com to book the 2nd night, I asked if I could pay for our dog, they told me to pay when we got to hotel. We arrived at hotel @ 9pm, paid for our dog, and then Balag said they had no non-smoking rooms with pets for the night (we are not smokers so had booked the non smoking room) Balag didn't care we made the reservation on line with hotels.com., He began to put them down and tell me it was not his problem, ( I went to the truck to call hotels.com to get this resolved, they did what they could, but didn't really get anywhere with Balag, other than tell me we could stay in a smoking room.) By this time it was 9:30pm and we were tired from the drive over. We went to the room, It was so bad, we had to open the window up, keep our privacy door open (so of course I didn't sleep) & turn on the ac, we were sick in the morning from the smoke smell. To make matters worse, yes I was upset, Balag told me we could leave, that he wouldn't give me a room for Saturday night. I had to basically beg for a room that was already paid for, The second night was better, but the abuse from Management was not good. We would not recommend staying at a hotel where the manager tells you he does not care and will lies to you to your face. He made the remark to me, " you didn't know if you would have the dog or not." We never talked about the dog, he would not talk to me when I called to make the 2nd night reservation, & our dog is with us 24 hours a day, he even goes to work with us, so, why would I say I didn't know if I was bringing my dog with me? Hmmmm.
- Official Description (provided by the hotel):
- Motel with Two Stars from AAA ... more less
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- Also Known As:
- Travel Lodge Newberg
- Travelodge Newberg
- Newberg Travelodge
- Newberg Travel Lodge