Having eaten at a "normal" Texas Roadhouse before, this was dreadful. No one working seemed to know what they were doing. I asked if they had an appetizer that their other chains serve, and apparently they only have two appetizers! The counter service style does NOT work, and it didn't feel like a Texas Roadhouse at all. Once we had ordered and sat ourselves, the server seemed very disoriented and was not friendly. We didn't receive our drinks from the bar for almost 15 minutes, and when our food came out it was bland and looked like a significantly smaller portion than what I've seen at other chains.
Please don't ever change the other restaurants to this style. In theory it seems like it would be good, but it drops the quality of both the service and the food way down.