I was very excited to take a trip to Belknap Hot Springs as I had heard it was a beautiful place. Unfortunately, I was unable to keep my reservation so I called to cancel - fully aware that I was canceling the reservation a couple days late, therefore incurring a cancellation fee. No problem. However, when I called I had the misfortune of speaking to Sandy who was so extremely rude I thought maybe it was some kind of joke. I understood about the cancellation fee so I was not even one of those customers who try to argue about it. I simply tried to ask a couple of quick and easy questions just to fully understand all of my options, which I think is perfectly understandable for someone spending $100 on a cancellation fee. She was so unwilling to give me information and again.. just so rude.. that I decided I would not stay there regardless. Anyhow, I have traveled quite a bit in the U.S. and abroad and I can't say I have ever experienced anything like this... I know they don't HAVE to treat their customers that well (which is apparent when reading other posts) because they are fortunate enough to have a lovely and desirable location, but come on...
- Also Known As:
- Belknap Hot Springs Lodge And Gardens Hotel Mckenzie Bridge
- Belknap Hot Springs Oregon
- Belknap Hot Springs Lodge And Gardens Oregon/McKenzie Bridge