We checked in late Friday, June 7, 2013 for 2 nights. We had kinda noticed a smell but were so tired that we didn't pursue it Friday night and then were gone all day Saturday. Saturday evening when getting ready for bed my sister started complaining of a smell again and then after searching, noticed what appeared to be "poop" on the floor near the headboard of her bed closest to the window (Unit #4). We then called Housekeeping who came and picked it up; no cleaning, spraying or scrubbing. She apologized profusely and said that she'd leave a note with the manager/front desk and to talk to them when we checked out on Sunday. They offered to move us to a different room, but my son was already asleep so we declined. Also, when housekeeping came on to clean our room on Saturday, they did not clean our coffee pot, nor did they restock our coffee supply and cups. They did the bare minimum as far as cleaning was concerned. The whole "poop" thing was GROSS. We did not travel with a pet nor do we own one. It's disgusting that they would even put us in a room that previously been occupied by pets!! My son and my sister sneezed the whole time. When we checked out on Sunday we asked about a discount of some sort for our inconvenience. They told me that they couldn't do anything because we had prepayed. So that was that. No offer for a free room in the future or anything. Based on this experience, we do not plan on returning and I plan to post a complaint with corporate office. It was definately a low-class establishment.
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- Also Known As:
- Econo Lodge Inn & Suites Madras Chateau Inn Oregon