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“Great place to stay in Central Oregon”

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Inn at Cross Keys Station
Ranked #1 of 5 Hotels in Madras
Certificate of Excellence
Madras, Oregon
Level 6 Contributor
94 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Great place to stay in Central Oregon”
Reviewed October 13, 2013

I have stayed at this hotel several times and I always like it. I stayed here again last week. The bed was SO comfy. I literally fell asleep within five minutes after getting in bed. The setting is nice and it is still walking distance from Safeway. It seemed to be crowded with rodeo people when I was there but I heard no noise. Breakfast included waffle, eggs, biscuits, gravy, and there was sausage or bacon but I didn't have any so I'm not sure. They also had muffins, fruit, yogurt etc. On weekdays, they make coffee at 5:30 so you can come down and drink coffee and wait for breakfast to be served at 6 a.m. All the people who work here are very helpful and friendly.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jaypoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crosskeysstation, Manager at Inn at Cross Keys Station, responded to this review, December 20, 2013
We appreciate you taking the time to share your thoughts with us. We are glad you enjoyed the beds and our proximity to Safeway.We also feel this is an asset to the hotel. Thank you again and we look forward to seeing you in the neer future.



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157 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Gig Harbor, Washington
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 11, 2013

We were so impressed with this hotel, really unexpected value. We had a first floor room and the first thing I noticed was the high ceilings, really made the room feel larger. I don't know if the second floor rooms feel like that. The beds were comfortable, breakfast was average. The indoor pool was large and only got crowded late in the evening. We would gladly stay here again, especially for such a reasonable rate.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shelleyvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crosskeysstation, Manager at Inn at Cross Keys Station, responded to this review, December 20, 2013
Thank you for the glowing review. We are delighted to hear you had such an excellent stay with us. We look forward to seeing you again soon.


Management
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Dublin, California
Level 4 Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 2, 2013

Spent one night in a double queen during a long road trip. Outside grounds were beautiful upon arrival. Parking was insufficient, so desk clerk instructed us to use a handicap spot - we chose elsewhere. Did not have the opportunity to use the pool, exercise room, or free breakfast. Staff was very friendly, although had to call down 4 times before reaching desk clerk to leave a wake up call. Room was nice and beds were comfortable, Bathroom was clean. Had a nice stay, but will opt to stay in Bend a few miles down the road next time - so many more options for food and/or entertainment. Felt the price was a bit high for location and level of service.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AD19EW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crosskeysstation, Manager at Inn at Cross Keys Station, responded to this review, December 20, 2013
Thank you for taking the time to share you thoughts with us. We realize that there is limited parking in front of the hotel and we try to be as accommodating as possible. We are glad to hear the staff was friendly and look forward to seeing you again soon.


Management
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Level 5 Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 31, 2013

Saw the good reviews and thought we'd check out the motel with our dog. King rm was $138 plus $30 for pet for total charge of $168. Our rm was on first floor at back w/ view of a rock wall. If we were to stay again we'll ask if we can have a rm at front of motel w/ view of valley. There is a Safeway down the hill which had a deli, gas station (cheap gas w/ rewards card), and Starbucks - handy since we didn't get into town until 6:45 pm. There is a dirt road up the hill behind motel which was perfect for walking the dog in the evening and early morning.

Rm was clean and had marble counter tops in bathroom. Despite being near a side exit door, the room was well insulated and quiet. Landscaping in front of motel had impressive waterfalls - look for a rock bench near the main motel entrance - pleasant place to sit and watch the sun come up!

Stayed August 2013, traveled as a couple
Helpful?
Thank Kenneth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crosskeysstation, Manager at Inn at Cross Keys Station, responded to this review, December 20, 2013
We appreciate you taking the time to share your experience with us. We are delighted to hear you enjoyed the landscaping as we spend countless hours working to make it look nice. The next time you come to visit let the desk know you prefer to have an outward facing room and we will be more than happy to accomadate the request.



Management
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christchurch
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 10, 2013 via mobile

Enjoyed the size of the room, the location.
Didn't enjoy the very noisy aircon, lack of outdoor seating (the indoor pool OK for kids I guess but somewhere to sit outside would be nice), no bar.
The worst thing about our stay was the lack of security - we arrived back in our room mid-afternoon after being out for several hours to find our door propped open. We went in and found that the bed had been made, an empty rubbish bin on the desk ... Nothing else had been done. In the next couple off hours that we were in, no-one came back, so as we were going out again I complained to the receptionist. She said that doors were routinely left open until inspected!!? I stated that the room had not been finished (which she argued against) and that no-one had been back, either to finish or inspect. She seemed totally ambivalent to fact that I was complaining about security (the room also had no safe). When pushed, she said she would tell her manager, which I rather doubt happened. We returned several hours later and room was as we left it :(

Stayed July 2013, traveled as a couple
Helpful?
8 Thank jenkinsChristchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crosskeysstation, Front Office Manager at Inn at Cross Keys Station, responded to this review, August 13, 2013
I am sorry to hear of your experience. We do strive to go above and beyond to take care of the customer and I will look into to this matter further. To address the issue with housekeeping: It is our policy for all rooms to be cleaned by a housekeeper and inspected by the head housekeeper. Our doble check system helps us to make sure our rooms are in tip top shape for our guests. I apologize if you felt there was too much time taken in this process. Thank you for you comment as we work on these issues.
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Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 1, 2013 via mobile

From the minute you pull into the driveway , to when you walk into your room .. Noting but perfection .
I would highly recommend this establishment.
Great service & continental breakfast.
We will be back..

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bayllo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crosskeysstation, Manager at Inn at Cross Keys Station, responded to this review, December 20, 2013
Thank you for taking the time to comment on your stay. We appreciate you sharing this with us. We look forward to seeing you again soon.


Management
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Hillsboro, Oregon
Level 6 Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed July 18, 2013

Every time we come to Madras the Inn is our place to stay! Everyone knows us and is very kind and most helpful. And when we book in advance the price is always worth it! I just pick up the phone and give them a call and we are good to go! We get the king room and have lots of room to spread out. Maybe some pillows for the sofa, and an extra blanket in the room, but other than that it is great!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank makauff2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crosskeysstation, Manager at Inn at Cross Keys Station, responded to this review, September 20, 2013
Thank you for taking the time to write a review. I am delighted to hear you had an ejoyable stay at our hotel. Next time please feel free to ask the front desk for anything you might need. We are more then happy to accomodate you. We look forward to seeing you again soon.
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Additional Information about Inn at Cross Keys Station

Property: Inn at Cross Keys Station
Address: 66 NW Cedar St, Madras, OR 97741-1917
Location: United States > Oregon > Central Oregon > Madras
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #1 of 5 Hotels in Madras
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Inn at Cross Keys Station 2.5*
Number of rooms: 72
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Also Known As:
Inn At Cross Keys Station Madras, Oregon

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