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Inn at Cross Keys Station
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Reviews (178)
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All reviewscross keysplace to staycentral oregonbeautiful hotelin towncomfortable roomsother hotelseggsparking lot isfresh fruitbiscuitsan outstanding jobsausage or baconlarge breakfast areasuper friendly staffall sortsthe nicest place
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Reviewed September 2, 2013

Spent one night in a double queen during a long road trip. Outside grounds were beautiful upon arrival. Parking was insufficient, so desk clerk instructed us to use a handicap spot - we chose elsewhere. Did not have the opportunity to use the pool, exercise room, or free breakfast. Staff was very friendly, although had to call down 4 times before reaching desk clerk to leave a wake up call. Room was nice and beds were comfortable, Bathroom was clean. Had a nice stay, but will opt to stay in Bend a few miles down the road next time - so many more options for food and/or entertainment. Felt the price was a bit high for location and level of service.

  • Stayed: August 2013, traveled with family
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1  Thank AD19EW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crosskeysstation, Manager at Inn at Cross Keys Station, responded to this reviewResponded December 20, 2013

Thank you for taking the time to share you thoughts with us. We realize that there is limited parking in front of the hotel and we try to be as accommodating as possible. We are glad to hear the staff was friendly and look forward to seeing you again soon.


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Reviewed August 31, 2013

Saw the good reviews and thought we'd check out the motel with our dog. King rm was $138 plus $30 for pet for total charge of $168. Our rm was on first floor at back w/ view of a rock wall. If we were to stay again we'll ask if we can have a rm at front of motel w/ view of valley. There is a Safeway down the hill which had a deli, gas station (cheap gas w/ rewards card), and Starbucks - handy since we didn't get into town until 6:45 pm. There is a dirt road up the hill behind motel which was perfect for walking the dog in the evening and early morning.

Rm was clean and had marble counter tops in bathroom. Despite being near a side exit door, the room was well insulated and quiet. Landscaping in front of motel had impressive waterfalls - look for a rock bench near the main motel entrance - pleasant place to sit and watch the sun come up!

Stayed: August 2013, traveled as a couple
Thank Kenneth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crosskeysstation, Manager at Inn at Cross Keys Station, responded to this reviewResponded December 20, 2013

We appreciate you taking the time to share your experience with us. We are delighted to hear you enjoyed the landscaping as we spend countless hours working to make it look nice. The next time you come to visit let the desk know you prefer to have an outward facing room and we will be more than happy to accomadate the request.



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Reviewed August 10, 2013

Enjoyed the size of the room, the location.
Didn't enjoy the very noisy aircon, lack of outdoor seating (the indoor pool OK for kids I guess but somewhere to sit outside would be nice), no bar.
The worst thing about our stay was the lack of security - we arrived back in our room mid-afternoon after being out for several hours to find our door propped open. We went in and found that the bed had been made, an empty rubbish bin on the desk ... Nothing else had been done. In the next couple off hours that we were in, no-one came back, so as we were going out again I complained to the receptionist. She said that doors were routinely left open until inspected!!? I stated that the room had not been finished (which she argued against) and that no-one had been back, either to finish or inspect. She seemed totally ambivalent to fact that I was complaining about security (the room also had no safe). When pushed, she said she would tell her manager, which I rather doubt happened. We returned several hours later and room was as we left it :(

Stayed: July 2013, traveled as a couple
8  Thank jenkinsChristchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crosskeysstation, Front Office Manager at Inn at Cross Keys Station, responded to this reviewResponded August 13, 2013

I am sorry to hear of your experience. We do strive to go above and beyond to take care of the customer and I will look into to this matter further. To address the issue with housekeeping: It is our policy for all rooms to be cleaned by a housekeeper and inspected by the head housekeeper. Our doble check system helps us to make sure our rooms are in tip top shape for our guests. I apologize if you felt there was too much time taken in this process. Thank you for you comment as we work on these issues.

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Reviewed August 1, 2013 via mobile

From the minute you pull into the driveway , to when you walk into your room .. Noting but perfection .
I would highly recommend this establishment.
Great service & continental breakfast.
We will be back..

  • Stayed: July 2013
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Thank Bayllo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crosskeysstation, Manager at Inn at Cross Keys Station, responded to this reviewResponded December 20, 2013

Thank you for taking the time to comment on your stay. We appreciate you sharing this with us. We look forward to seeing you again soon.


Management

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Reviewed July 18, 2013

Every time we come to Madras the Inn is our place to stay! Everyone knows us and is very kind and most helpful. And when we book in advance the price is always worth it! I just pick up the phone and give them a call and we are good to go! We get the king room and have lots of room to spread out. Maybe some pillows for the sofa, and an extra blanket in the room, but other than that it is great!

  • Stayed: July 2013, traveled as a couple
    • Value
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Thank makauff2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crosskeysstation, Manager at Inn at Cross Keys Station, responded to this reviewResponded September 20, 2013

Thank you for taking the time to write a review. I am delighted to hear you had an ejoyable stay at our hotel. Next time please feel free to ask the front desk for anything you might need. We are more then happy to accomodate you. We look forward to seeing you again soon.

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