Unfortunately, what is a very nice property becomes tainted when you look at your bank statement/credit card billling. This hotel has a nasty practice of pre-authorizing a significant portion of your stay immediately on the day of arrival BEFORE YOU EVEN CHECK IN! They also over bill your stay at check out 20% and when we called to complain stated that it could take 10-15 days for the funds to become available again from the account. Absolute nonsense. I travel globally for business and NEVER have I experienced a hotel that has such irresponsible billing practices.
Like I began with, it is unfortunate. The property is clean, well maintained and has friendly staff. The value (if as advertised and without deceptive billing practices) is also good. We would have recommended and stayed here again but after finding out about the billing will never stay here again and advise others to do the same.
We are now pursuing action with our bank and hopefully they will either force the property to bill legitimately or restrict their ability to accept cards in the future.
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- Also Known As:
- Americas Best Value Sandman Hotel La Grande