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“Nonsmoking room that still smelled of smoke”

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Americas Best Value Sandman Inn
Ranked #7 of 8 Hotels in La Grande
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nonsmoking room that still smelled of smoke”
Reviewed June 21, 2014

This room was listed as a nonsmoking room but reeked of smoke. Had a poor continental breakfast with toast and bad muffins. Staff was not helpful they had to search for ten minutes to find our reservation. Would not come back here again!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justin l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm.silg, Manager at Americas Best Value Sandman Inn, responded to this review, October 30, 2015
I would like to thank you for taking the time to write a review for our motel, all of the staff enjoy reading all reviews to give us our guests opinions about our property, so we know what it is we need to work on! Thank You again for choosing ABVI La Grande for your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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91 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Boise, Idaho
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 29, 2014

I typically do not write online reviews, but am writing this one in hopes someone may avoid future issues.

The main reason we stayed here was that they were only hotel in town that allowed pets that had availability the night we were in town. What a mistake it ended up being.

I had to make my reservation over the phone to check on the pet policy and made a reservation for one night. Upon arrival, the young man working the front barely said two words, only asking me to fill out our car information (I later found out this same slip had our reservation mistaken for two nights on it). In the morning I went to check out and nobody was at the front desk. I rang the bell and waited for a couple minutes. With nobody in sight, I left our keys on the front desk and left. Had somebody come to the desk, perhaps our issue of a mistaken extra night could have been solved at that point. A few days later I noticed my card had been charged for more than double what I expected. I gave it a few days to see if it adjusted for some type of hold, and finally a week later I called to check on the issue. The general manager (who was fairly attentive aside from originally sending the copy of my check in info to the wrong email address given to her over the phone and despite the fact that her help accomplished nothing) said that the original reservation was made for two nights and that housekeeping had a record of cleaning it both days. I requested that she send my check in document on which I wrote our car information which she explained to me included the wrong reservation information. Upon receiving and reviewing this, I asked the general manager if there was a way to request the second night charges be reversed considering the entire situation. She "checked with the accounting department" and said the charges could not be reversed.

As for the hotel itself, it was older but in decent shape. However, due to the wrong reservation, and the poor staff while there, we will definitely not be staying here again.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jarrett R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm.silg, Manager at Americas Best Value Sandman Inn, responded to this review, October 30, 2015
I would like to thank you for taking the time to write a review for our motel, all of the staff enjoy reading all reviews to give us our guests opinions about our property, so we know what it is we need to work on! Thank You again for choosing ABVI La Grande for your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Estacada, Oregon
Level Contributor
119 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 25, 2014

I knew I didn't need a fancy place to stay since this was for one night and I would have to leave the next morning. I was very amazed at my room. I had a king room on the first floor. The room had a sofa, desk, tv, refrigerator, coffee pot and small microwave. The room was clean and impressive. The only downfall was the smell, It smelled like someone had poured too much carpet freshener into the carpet. It even made my eyes burn, this could have also been mixed in with the fact that I had driven 4.5 hours and was tired as well. There are 3 fast food restaurants that you can walk to, but plenty of other restaurants within driving distance. The location is quiet and less than 5 minutes from downtown La Grande. They have an indoor pool. I did not have their breakfast because I wanted a breakfast with protein included. I do agree with another reviewer as it is difficult to enjoy a small continental breakfast when the hotel across the street boasts waffles and cinnamon rolls. The young man that checked me in was pleasant. Overall for a quick business trip this was a nice place to stay and worth the price.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oregonmsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm.silg, Manager at Americas Best Value Sandman Inn, responded to this review, October 30, 2015
I would like to thank you for taking the time to write a review for our motel, all of the staff enjoy reading all reviews to give us our guests opinions about our property, so we know what it is we need to work on! Thank You again for choosing ABVI La Grande for your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 16, 2014 via mobile

The standard King room was spacious, clean, and quiet. It included a small sofa, work desk, coffee pot, and refrigerator. Lots of electrical outlets. The man at the front desk was very helpful, friendly, and efficient when we checked in. He even called the room a little while later just to ask if anything was needed and to wish a good night. A nice touch. If the TV were a newer flat screen with HDMI instead of the old tube model, I'd give the room full marks.

The only other negative for me was that the included breakfast was continental, meaning not much beyond cold cereal and coffee or juice. The motel sign across the street taunted us waffles and cinnamon rolls! The staff said they have a kitchen being remodeled soon that will enable them to offer a much better breakfast in the future.

Stayed May 2014, traveled with friends
Helpful?
Thank Bryan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm.silg, Manager at Americas Best Value Sandman Inn, responded to this review, October 30, 2015
I would like to thank you for taking the time to write a review for our motel, all of the staff enjoy reading all reviews to give us our guests opinions about our property, so we know what it is we need to work on! Thank You again for choosing ABVI La Grande for your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
B.C.Canada
Level Contributor
116 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 292 helpful votes
Reviewed March 28, 2014

We stayed one night going to Vegas area and one night back with Tour bus.

Michael at desk refused our ONE bus,the driver had to go back and get him to DOUBLE check.. 1/2 hour wasted with us all being tired travelers. Then he has hard time finding a Room for Us (not on his list) grrrrrr . and because we got nervous he got RUDE.
Then after we get in our room, another guest with his dog is given our room also... What a Joke.. Not impressed with him as a Desk staff person,sorry to say.

Requests were all mixed up with almost everyone on the bus on the return day. Non smokers getting smoking rooms, visa versa..etc. etc.

We have been to this hotel before,when things worked much better with a bus load of people.

Rooms were clean, with coffee maker in room. and supplies good.

Even though the lobby sitting area is getting a redo.. they still supplied Cont.breakfast for us which was a nice surprise..

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JoLeen2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm.silg, Manager at Americas Best Value Sandman Inn, responded to this review, October 30, 2015
I would like to thank you for taking the time to write a review for our motel, all of the staff enjoy reading all reviews to give us our guests opinions about our property, so we know what it is we need to work on! Thank You again for choosing ABVI La Grande for your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ludington, Michigan
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 27, 2014

They are putting tile down in the front part of the hotel so in order to get to the pool from your room you have to walk outside and they have the vending area closed off so it's not possible to get ice,drinks,or snacks.One of the mattresses was torn open,the fridge door was sprung so it wouldn't close properly,The hotel had a weird smell which could have been due to the construction.$84 a night for zero amenities.Very very disappointed in my stay here.

Room Tip: Go somewhere else.If I could give less than one star I would.
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm.silg, Manager at Americas Best Value Sandman Inn, responded to this review, October 30, 2015
I would like to thank you for taking the time to write a review for our motel, all of the staff enjoy reading all reviews to give us our guests opinions about our property, so we know what it is we need to work on! Thank You again for choosing ABVI La Grande for your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Level Contributor
128 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 15, 2013 via mobile

We took sone furnature to our college aged son at EOU. we stayed at Mr Sandman/America's Best Calue.
We found the parking very easy. The room was clean. The bedding is of good quality, and is better than most of the other motels in La Grande.
The beds were made the same way that all the Major hotel brands make their beds.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thx1138Molly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm.silg, Manager at Americas Best Value Sandman Inn, responded to this review, September 17, 2013
Thank you for taking the time to post your comments on Trip Advisor. Your business is very important to us and we value your feedback. By telling us what you like and your suggestions on what to improve on, you are helping us to deliver a superior experience for you and other guests in the future. We hope that you will come back and stay with us again real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Sandman Inn

Property: Americas Best Value Sandman Inn
Address: 2410 E R Ave, La Grande, OR 97850-3948
Phone Number:
Location: United States > Oregon > La Grande
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in La Grande
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Americas Best Value Sandman Inn 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Americas Best Value Sandman Hotel La Grande

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