The staff at this hotel are totally lacking in customer service. We were unable to connect to the internet. We were told to contact Matrix. When we called Matrix they were unable to fix the problem and they said there was a problem with the system at the hotel. The Matrix rep said he was unable to speak to the front desk because they would not answer the phone. When I spoke to the front desk to tell them about the problem the manager shrugged her shoulders. When I asked what kind of a response that was, she said," well if you ladies don't like it you can check out." When I said I had an upcomming reservation I wished to cancel she said I would have to do it through the site I booked it with.
When we checked in we had booked and paid for two rooms. They only had one shown. When I told the women we paid for two she said it was not in her system and that was as much help as she was willing to give. I then said well look under my sister name. She finally did and the reservation was there. I booked both reservations and paid at the same time. The reservations were not cross referenced and the woman acted like we were trying to get something for nothing. The attitude with the front desk staff is not helpful or friendly. This was an attitude shared by the management and staff.
The hotel advertises a continental breakfast. It has coffee only. Room 116 has holes in the bedspread.
The pool was supposed to be open till 10pm, At 9pm it was closed and the lights were off.
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- Also Known As:
- Super 8 Lagrande Hotel La Grande
- Super 8 La Grande
- Super Eight La Grande
- La Grande Super 8
- La Grande Super Eight