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“Rooms are nice but customer service is dead!”
Review of Maverick Motel

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Maverick Motel
Ranked #10 of 22 Hotels in Klamath Falls
GreenLeadersBronze level
Reviewed September 23, 2013

After locating this property in KFalls for business, I walked in and attempted to get a price (I knew about how much it was going to be). Behind the counter was one of the housekeepers that was put in charge of the office. She spoken broken english but being that 90% of my friends are Latino I was able to understand her thick accent. I asked how much it would be and referring to a price chart on the counter, she quoted me a surprisingly low (and I mean LOW) price. after taking copies of my license and CC, she told me the manager would be back in about 20 minutes. When the manager arrived I was told I couldn't get the room at the quoted rate, that it would be over $10 more. When I questioned the rate, the manager said that the woman didn't know what she was doing....my question back....WHY DID YOU PUT HER AT THE FRONT DESK THEN??? Talking with my daughter who manages the front desk at a property in McMinnville, good customer service is giving the room at the original quoted price. The manager at this property became quite rude. Unfortunately there was no where else to stay....Never again....stay away!

Room Tip: If customer service doesn't matter to you, then stay.
  • Stayed: September 2013, traveled on business
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Thank Brad R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raj P, General Manager at Maverick Motel, responded to this reviewResponded November 25, 2013

Thank you for your business. Regarding your complaint, or specifically what you refer to as our customer service is dead, that hurts. That said, I will review your comments with our entire staff. We believe in accountability and not excuses so your observations will help us continue to strive for complete internal accountability towards completely pleasing all of our customers. Thanks again and hope you give us another chance.


Sincerely,

Raj Patel, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (741)
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507 - 513 of 741 reviews

Reviewed September 22, 2013

this is a very short review but one I thought might be worth writing. the maverick motel is a little out of the way of the downtown core but how it makes up for it's out of the way location is with the people working the office. I believe the people there we spoke with are the owners and went out of there way to help us with directions around the city, and assisting us on getting on our way the next day. we arrived late the night of our arrival and left early the next day, so never had any time to look over the property, but our room was comfortable and cosy and wouldn't hesitate to stay here again.

  • Stayed: September 2013, traveled as a couple
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Thank midniterambler8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raj P, General Manager at Maverick Motel, responded to this reviewResponded November 25, 2013

Thank you for your wonderful description of our service. We work very hard to provide reliability, a great product and friendly service. To us it is the very least we can do for each and every one of our precious customers. Thanks again and come back soon.


Sincerely,

Raj Patel, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

Not much to choose from in Klamath Falls for someone traveling with a dog. $55 makes you wonder what you are getting yourself into. This place was clean and quiet for a one night stay. We appreciated that this little place already had the a/c on for us. Nice. They gave you a little welcome basket with a granola bar, microwave popcorn (yes you have a microwave & fridge in the room) and a couple of bottled waters. Another nice touch for such an inexpensive place.

Breakfast was prepackaged pastries, and such, so we opted to skip it and drive to the Black Bear Diner a few miles away in town.

The one thing that we did not like is that when you lock the deadbolt on the door, the outside of it has a little panel that indicates either "Occupied" or "Vacant" in red and green. We didn't mind the "Occupied" so much, but the flip side of it is that if you've unpacked and want to leave for dinner, it advertise that no one is inside now! Otherwise the place served the purpose for a one night stay on a trip to somewhere else.

  • Stayed: September 2013, traveled with family
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Thank Mtn2Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raj P, General Manager at Maverick Motel, responded to this reviewResponded November 25, 2013

Thank you for choosing us. We appreciate that there are many competitive businesses to ours and therefore we are delighted that you visited us. This is all the more reason why we are very saddened that you did not have the positive experience that you and your family deserved.

Sorry that our breakfast services and deadbolt lock was not up to your standards. I hope that you will give us another chance to serve you in the manner in which you deserve.

Sincerely,

Raj Patel, CHA
General Manager

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Reviewed September 21, 2013

Located in downtown, this is the best place to stay while visiting Klamath Falls. Raj, the manager, is very accommodating. This is an older motel. The rooms have been renovated and the beds are Temper-Pedic. VERY, VERY CLEAN. The complimentary items such as popcorn, bottled water and nut bars is a nice touch. Each room has a refrig and microwave. The added bonus is the Klamath Basin Brewery located right next door. A local favorite. The best handcrafted beers I have ever had, seriously. Excellent food and is right next door. Thanks Raj for a great stay.

  • Stayed: September 2013, traveled with family
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1  Thank CsquaredColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raj P, General Manager at Maverick Motel, responded to this reviewResponded November 25, 2013

Hope you had a great time while visiting our general area. While I am pleased to hear how much you enjoyed visiting with us, I suspect and hope you were treated warmly throughout our very special part of America. Thanks again for your patronage and praise.

Sincerely,

Raj Patel, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

If you're on a budget and want a quick snooze, then this motel is ok. The management is really nice and they focus on customer service. Nice little touches like a goody basket in the room, but our room was very old with a big bed that we had to shimmy around. As far as clean, it was 'on the surfaces that Can be cleaned' - the carpet however was Awful. Very old and yuk...so sticky. Our sleep was interrupted a couple of times by the loud train that goes by, but this isn't the fault of the motel - just wanted to give you a heads up - sounds like it's coming through the motel, so if you're not a sound sleeper, maybe another place would be better. If we stay in Klamath Falls again, we'd stay somewhere else unless some serious renovations have been done.

  • Stayed: May 2013, traveled with family
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1  Thank Pfaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raj P, General Manager at Maverick Motel, responded to this reviewResponded December 13, 2013

We appreciate you taking the time to voice your opinion and give us feedback on what we are doing well and where we need improvement. As much as we enjoy the accolades, it's clear from your point of view that we need to improve in some areas. We take your feedback seriously and we will be making changes to improve the next time you visit us.

Sincerely,

Raj Patel, MBA, CHA, CHO
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

The Maverick Motel is an excellent hotel in a great location. The tourist is with in walking distance of all downtown businesses, the Amtrak Train Station, and a historic museum. We came to Klamath Falls on the train and enjoyed a trip to scenic Crater Lake during our stay at the Maverick. We enjoyed friendly service from the hotel staff who provided us with a complimentary basket of snacks. Rooms have all the amenities needed, including very comfortable beds. The Creamery Brew Pub is right next door to the hotel and we enjoyed a dinner and drinks there before retiring for a relaxing evening at the Maverick.

  • Stayed: September 2013, traveled with family
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2  Thank Guy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raj P, General Manager at Maverick Motel, responded to this reviewResponded November 25, 2013

Thank you very much for such glowing praise of our hotel. We are most pleased that your family was able to enjoy the full array of amenities that we believe define our hotel. I hope that your road back to us is a wonderful one for you and your family.


Sincerely,

Raj Patel, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

Inexpensive hotel in downtown Klamath Falls. Right next to a nice Brew Pub. Initially we were concerned about the Friday night noise but the band stopped playing on the patio at 9pm. Amenities were fair and hotel was clean. Staff was very pleasant.

  • Stayed: September 2013, traveled with friends
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1  Thank BornToBeMild5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raj P, General Manager at Maverick Motel, responded to this reviewResponded December 13, 2013

Thank you for your recent visit and for your willingness to share your important feedback with the online review community. A specific thanks as well for your laudatory remarks concerning our rooms. Please come back and continue to tell the world of how special our location truly is.


Sincerely,

Raj Patel, MBA, CHA, CHO
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maverick Motel

Address: 1220 Main St, Klamath Falls, OR 97601-5999
Phone Number:
Location: United States > Oregon > Klamath Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Airport Transportation
Hotel Style:
#2 Best Value Hotel in Klamath Falls
#2 Green Hotel in Klamath Falls
#3 Business Hotel in Klamath Falls
#6 Family Hotel in Klamath Falls
#6 Romantic Hotel in Klamath Falls
Price Range: $41 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Maverick Motel 2*
Number of rooms: 49
Official Description (provided by the hotel):
The Maverick Motel is Klamath Falls Best Lodging Value. We are a TWO Diamond AAA Approved property centrally located within walking distance to a variety of restaurants, antique shopping and historical museums. We are committed to offering you a high degree of hospitality and service and the best combination of comfort and value at an affordable price. Whether your stay is for business or recreation, we invite you to join us in downtown Klamath Falls, Oregon. Make the Maverick Motel your perfect lodging choice. ... more   less 
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Also Known As:
Maverick Hotel Klamath Falls

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