We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“With all the good reviews - What happened??”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Running Y Ranch Resort
Ranked #3 of 22 Hotels in Klamath Falls
Certificate of Excellence
Reviewed June 13, 2014

We stayed 2 nights at the Running Y at the end of May. The property is beautiful and we had such high hopes. Our 1st disappointment was when the room keys did not work. My husband had to run down to the front desk to have it corrected while I stood in the hallway with our daughter and all our luggage. The front desk girl didn't even apologize! Our 2nd disappointment was when we realized there was not a map to the property in the room and had to, once again, go to the front desk to ask for one. The map should be offered at check in. That girl was either having a bad day or just didn't care. Not a good start to our stay.
The next disappointment was at dinner when we were told the kids meal was free. We didn't realize until the next day that we were charged for the kids meal. We didn't catch it because we didn't get an itemized receipt at dinner and when adding the dinner up we figured the extra was tax. Well, Oregon doesn't charge tax!
These really were just minor annoyances. The kicker, and the reason I decided to review the hotel, was when we returned from a long day sightseeing, at 4:30pm, and our room had not been cleaned! Really!
The only bright spot was the fitness center/pool. The ladies there were all very nice and helpful.

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Holly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick F, General Manager at Running Y Ranch Resort, responded to this reviewResponded June 16, 2014

Dear Holly, Thank you for sharing your experiences at Running Y Ranch. I was pleased to hear that the Spa & Fitness Center was a highlight of your trip. However, I am greatly disappointed and sincerely sorry that our welcome at the front desk was not as professional as we normally provide, and that your room was not serviced by housekeeping prior to your return from a long day. We are truly sorry we let you down. Please know that we have taken your feedback very seriously, and I have reviewed all of your comments with our entire team. I hope you will give us another opportunity to serve you in the future? We look forward to seeing you again, and promise that your stay will be much more pleasant.

Best Regards, Patrick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (698)
Traveler rating
Traveler type
Time of year
Language

439 - 445 of 699 reviews

Reviewed June 8, 2014

We decided to have my daughter's wedding at the Running Y over Memorial Day weekend, and have been working on it since July of last year. Cathy Henderson was our primary wedding coordinator at the Y, and I have nothing less than excellent reviews for her!! She took excellent care of us, and worked with us on every single detail. We also had another coordinator named Michael Miles. These two did everything they could to ensure that our event was beautiful, and stress free. Michael stayed with us during the entire wedding, all the way to the end of the reception The food was DELICIOUS, I even went back for seconds (we did buffet style)!! Champagne was delivered to our room, and our daughter and new son-in-laws' room (they got chocolate covered strawberries too!!) We really thank these two from the bottom of our hearts, and if you are looking to have a wedding, I would recommend this place to anybody!!!

My husband and his side of the family are frequent golfers, and they loved the course!

We had the rehearsal dinner in one of the town homes. Oh my goodness, those homes are gorgeous!!!! Would love to come back and stay in one!!

Here is my review of the resort:

The resort is about 7 miles out of Klamath Falls, so it is secluded, but yet, doesn't take long to get to town to get anything that you need.

The service in the bar is VERY slow. One night, we waited for at least 20 minutes to have our drink orders taken, and then after that, it took at least 20-30 minutes to receive them. I even mentioned it to the waitress that I thought the service was very slow. She didn't really acknowledge my concern at all, Other nights, bar service was consistently slow also, Otherwise, the food that we ate there was VERY delicious. The steaks were cooked perfectly! There is a GORGEOUS view of the golf course from the restaurant and you can sit outside on the giant patio.

We had a suite with a balcony that overlooked the golf course, and we LOVED the view. We even had a deer lingering around below our balcony! And in the night time when it gets dark, you can hear thousands of frogs croaking, AMAZING!! I loved that!!

The room itself was very dimly lit. There was no bath tub and the shower was kind of weird, it only had half a door, I was wondering if maybe we were in a handicap accessible room, but my son said they had a shower like ours. (Otherwise the bathrooms were very nice and very clean).

There was chipped paint throughout the suite, and the kitchen table and chairs were chipped and very worn. I guess you could say the furniture had somewhat of an "IKEA" feel to it. The coffee makers only made individual servings. PLEASE put regular size coffee makers in the suites!! The bed however was amazing, SUPER comfy.

The pool and hot tub are indoors, and no alcohol is allowed. It would be nice if they allowed for later "adult" time in the evening. I know we didn't use it as much as we do at other resorts.

The housekeepers and all the rest of the staff were super friendly! No complaints there! All in all, we really do love this place and will most DEFINITELY be back!! Thank you Running Y, our daughter's wedding turned out amazing!!

Room Tip: Ask for a room with a view of the golf course and a balcony! The staff seemed very accommodating to...
See more room tips
  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank oceanmama1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick F, General Manager at Running Y Ranch Resort, responded to this reviewResponded June 10, 2014

Reply- Hello Oceanmama,
Thank you very much for your kind comments regarding your daughter’s wedding at Running Y Ranch. We are honored that you selected our Resort for such a special event. We certainly understand how important the wedding was to you and your family and we are very pleased that we could add to the success of the event. We are very pleased that your group enjoyed the lodge, golf and all accommodations. We also appreciate your praise of our team members. Your comments will be shared with all. Thank you also for your constructive comments regarding the bar service and we apologize for the slow service you experienced. This certainly is not the type of service we strive to provide and we have utilized your comments in our training efforts. Thank you again for your feedback. We look forward to your next visit when you can continue to enjoy the resort amenities and beautiful property.
Best regards, Patrick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2014

This was our second stay at the Running Y . The rooms are quiet, clean, comfortable and nicely decorated . The setting is tranquil with views of the lake, golf course and mountains. The staff are friendly and helpful. We did not dine at the lodge thus have no information about the restaurant .
We met the manager Pat, who seems committed to maintaining a quality lodge with lovely grounds .
We thoroughly enjoyed our stay.

Room Tip: Ask for a room with a view of the golf course
See more room tips
  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank toby0722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick F, General Manager at Running Y Ranch Resort, responded to this reviewResponded June 6, 2014

Hello Toby, Thank you so much for your kind comments regarding your stay at Running Y Ranch. We are pleased that our staff exceeded your expectations. We look forward to your next stay when you can continue to enjoy our beautiful natural surroundings and experience our warm hospitality.
Best Regards, Patrick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014 via mobile

Running Y is fantastic. We have stayed here several times. Its quiet & peaceful...feels like you are in the middle of nowhere but very close to everything. Easy access from freeway. Great stopping point when traveling through Oregon. Everyone who works there is super helpful but not gushy. We didn't play golf but ate in the restaurant. Good food. Great wine. Beautiful views. Plenty of walking trails.hope we get to stay longer next time.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Caliloyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2014

We've stayed twice now. The first time in the town home. It was beautiful and private. Plenty of room!! Bring the family and pets! The 2nd time we stayed in the lodge. Just as gorgeous and quiet. Next time we'll stay a week or so... It was beautiful!!

Room Tip: They're all nice but if you want to bring the family try a town home. It's worth it!!
See more room tips
  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dafoush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2014

We really liked the setting, the rooms, the hotel staff, the value. The restaurant messed up our reservation, which affected our experience there,. Overall, we would recommend the Running Y, but beware the handling of your dining reservation. The only other problem was the AC unit. It was loud and not user friendly.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank hapetravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick F, General Manager at Running Y Ranch Resort, responded to this reviewResponded May 27, 2014

Dear Hapetraveler, Thank you for sharing your feedback during your stay at Running Y Ranch. I sincerely apologize that we miss handled your dinner reservations. We have discussed this with our team to ensure that this type of situation does not reoccur. We have also checked your AC unit. Thank you again for your helpful comments. We look forward to your next visit when you can continue to enjoy all the resorts amenities.
Thank you and Best Regards, Patrick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2014

On the road w our Doodle for 16 days. Everything about this place was great. Views, trails, dog run, the restaurant, GM Patrick w his doodle, 23 meter pool, ranch style lobby (great to read in.) We also opted for the breakfast option which was sensational. The Salmon Frittata w burnt potatoes w peppers and onions was the best breakfast of the trip. My dog also appreciated all the clean grass.

Room Tip: Buy the breakfast option.
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BobBarnett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick F, General Manager at Running Y Ranch Resort, responded to this reviewResponded May 27, 2014

Hello Bob, Thank you for sharing your comments and details regarding your stay at Running Y Ranch. We were pleased that you enjoyed your experience in the restaurant and sports center. The dog friendly lodge is also a winner, including the large fenced in dog park. We look forward to your next stay when you can continue your relaxation.
Best regards, Patrick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Klamath Falls hotels
7.9 mi away
Holiday Inn Express Hotel & Suites Klamath Falls
8 mi away
Olympic Inn
Olympic Inn
#1 of 22 in Klamath Falls
893 reviews
5.2 mi away
Shilo Inn Suites Hotel - Klamath Falls
Show Prices
Show Prices
Show Prices
9 mi away
Microtel Inn & Suites by Wyndham Klamath Falls
7.9 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#15 of 22 in Klamath Falls
191 reviews
6.4 mi away
Cerulean Hotel
Cerulean Hotel
#12 of 22 in Klamath Falls
72 reviews
Show Prices
Show Prices
Show Prices

Been to Running Y Ranch Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Running Y Ranch Resort

Address: 5500 Running y Rd, Klamath Falls, OR 97601-9153
Phone Number:
Location: United States > Oregon > Klamath Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Klamath Falls
#2 Family Hotel in Klamath Falls
#4 Romantic Hotel in Klamath Falls
Price Range: $118 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Running Y Ranch Resort 3.5*
Number of rooms: 82
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Travelocity, Expedia, Orbitz, Priceline, Cheap Tickets, TripOnline SA, Cancelon and getaroom.com so you can book your Running Y Ranch Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Running y Ranch Hotel Klamath Falls
Running y Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing