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“Affordable? Excellence?”

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Shilo Inn Suites Hotel - Klamath Falls
Ranked #8 of 22 Hotels in Klamath Falls
Reviewed December 13, 2013

Save your money. There is no such thing as Excellence here.Nasty and Fake acting staff. Clearly, there is something going on here. It has a sinister undertone. We were not the only unhappy visitors here. Stuffy rooms, the constantly running ventilation system. We didn't get a wink of sleep. It's weird to walk thru the lobby to swim. I woke up feeling itchy. And congested. The air in the place feels musty and stale. Not to mention, it is stuck in the 1980's. You get a better deal at a smaller hotel anyplace in Klamath Falls. We hoped it improved since the last time we were here. It has not. Time to look for new management.

Room Tip: Don't waste your money here.
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  • Stayed: December 2013, traveled on business
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1  Thank TAMember08132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShiloHotels, Manager at Shilo Inn Suites Hotel - Klamath Falls, responded to this reviewResponded December 20, 2013

Dear Guest,

Thank you for taking the time to share your thoughts about your visit with us. Though I’m a little shocked with regard to the comment about our staff. We pride ourselves on our cleanliness and our friendliness, so I’m not sure what went wrong. We are using your comments as a learning tool, as we want all of our guests to leave with positive thoughts about us. We hope that you will consider staying with us again.

Thank you,

Sandi Collins
General Manager

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333 - 339 of 441 reviews

Reviewed October 31, 2013

This place way better than expected for the price. The place was clean, service was good and breakfast was good too.It was located at the center of the city. the other facilities are located with 3 mile radius of this hotel. the view is good.


Stayed: September 2013, traveled with friends
Thank TripMember09222015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilohotels, Manager at Shilo Inn Suites Hotel - Klamath Falls, responded to this reviewResponded November 4, 2013

Dear Guest,

Thank you so much for posting these nice words about your recent stay with us, we appreciate it! It’s so nice to know that all of our hard work in regards to our Affordable Excellence has paid off. We truly pride ourselves on our friendliness and cleanliness, and we are glad you noticed! We hope if your travels bring you back to Southern Oregon, we will see you again!

Sincerely,

Sandi Collins
General Manager

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Reviewed October 27, 2013

Stayed one night recently. Yes rooms outdated . I did have a flat screen and new bedding in the room I was assigned . Very large rooms and was facing the parking. Bed hard and didn't sleep that well. TV reception and resolution poor. Free wifi pretty slow too. I could hear the water running in other rooms early in the morning. I was 4th floor. Didn't eat the breakfast. Staff very nice and check took a while with one person and 3 people shade and 3 separate people in my party.

There are better places to stay. Shilo doesn't maintain modern properties.

Stayed: October 2013, traveled on business
Thank fact150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilohotels, Manager at Shilo Inn Suites Hotel - Klamath Falls, responded to this reviewResponded November 4, 2013

Dear Guest,

Thank you for taking the time to let us know about your recent stay with us, we appreciate it. I’m glad you noticed that we are doing some upgrades in our rooms with the new flat screen TV’s and the new bedding. I’m concerned with the TV reception, as we do not receive complaints about it, so I am having my staff look into the issue so we can address it. We hope to see you again if you are ever in Klamath Falls.

Sincerely,

Sandi Collins
General Manager

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Reviewed October 11, 2013

Hotel needs updating - bedspreads are passé. Blankets, TV and room key system were all very old. Tub was damaged and they had a mat inside of it and it slipped when I entered and I bruised my leg - so be careful. Rooms were big and clean as far as I could tell (blanket, bedspread?). The staff was great. Breakfast was normal/fine for this type of hotel. It would be so much better with an update.

  • Stayed: October 2013, traveled with family
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1  Thank astle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Hotel - Klamath Falls, responded to this reviewResponded October 16, 2013

Dear astle,

Thank you for your comments, we really appreciate them. We are currently updating the bedding in our rooms, and I’m sorry that you didn’t get to see them this visit. We also have installed new flat screen TV’s in most of our of sleeping rooms and hope to have the rest competed soon. If your travels ever bring you to Klamath Falls, please stop by I would love to show you what updates we have done!

Sincerely,

Sandi Collins
General Manager

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Reviewed October 9, 2013

Its time to update the rooms...Old style TV is fine...but a working remote control would help....A Heater even when turned off keeps shouting out Hot Air...Now I know why there had to be a fan in the room...to circulate the Hot Air...but it did help. Did have a rough night sleeping...
But on the good side...The Restaurant and Bar area is always great when you want to stay in after a long day...Beds were comfortable.

  • Stayed: October 2013, traveled as a couple
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Thank sandymccluskey1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

Stayed here September 2013. Oversize room with microwave and fridge. Valley view 4th floor room. Comfortable beds. In room facilities good, smallish bathroom. Found staff friendly and helpful. Basic continental type breakfast included. Had to request shampoo and extra towels as none/not enough left. Quickly remedied. Hotel takes pets, but these are usually located on 2nd floor. On our visit there was a family with 2 dogs on our floor. Got vouchers for wine and money off dinner in the hotel restaurant (we didn't use it). Only negative was the in room coffee which was very weak. We did comment about it to staff. Ate nearby at Applebee's (5 minutes walk), but would not recommend this particular location as food was poor. Hotel is reasonably convenient for Crater Lake (about 60 miles away).

Room Tip: Higher floor valley view rooms give a view over Upper Klamath Lake.
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  • Stayed: September 2013, traveled as a couple
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Thank Travelstar51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Hotel - Klamath Falls, responded to this reviewResponded October 9, 2013

Dear Travelstar51,

Thank you for your business and your review, we appreciate it. We are glad you enjoyed your stay with us and that our staff was friendly and accommodating. We pride ourselves on our friendliness and cleanliness, so it sounds like our hard work shows. We sure hope to see you again if your travels bring you back to Southern Oregon!

Sincerely,

Sandi Collins
General Manager

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Reviewed September 17, 2013

We need a place to stop on our way to Crater Lake from the San Francisco area. We chose Shilo Inn and what a great choice it was. The staff was super friendly. The Jr Suite room was very spacious with a sitting area and kitchen seperated from the sleeping area. We received coupons for discounts on wine, beer, and dinner at the Hotel. The dinner in the restaurant was very good and we enjoyed a game of pool and after dinner drinks at the bar. The bed was super comfy. Will stay again when traveling through Oregon. Check in and check out was very smooth. The free buffet breakfast was very good and a nice surprise. Thank you Shilo Staff!!

Room Tip: Jr Suite is very spacious and affordable!!
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  • Stayed: September 2013, traveled as a couple
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Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, Manager at Shilo Inn Suites Hotel - Klamath Falls, responded to this reviewResponded September 19, 2013

Dear Barbara M,

What nice things you have to say about us….we are so appreciative! We strive each and every day to give our guests our famous ‘affordable excellence’ and it sounds like we succeeded with you! We are so glad you enjoyed your visit with us and we sure hope to see you again!

Sincerely,

Sandi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shilo Inn Suites Hotel - Klamath Falls

Address: 2500 Almond St, Klamath Falls, OR 97601-1119
Location: United States > Oregon > Klamath Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Klamath Falls
#9 Romantic Hotel in Klamath Falls
#9 Business Hotel in Klamath Falls
Price Range: $107 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Shilo Inn Suites Hotel - Klamath Falls 3*
Number of rooms: 143
Official Description (provided by the hotel):
The full service, 143 deluxe suite and conference hotel is located in Klamath Falls, Oregon's City of Sunshine. View the Cascade Mountain Range and Klamath Lake from the hotel. Outdoor recreation is premiere in Klamath County year round. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Klamath Falls
Shilo Hotel Klamath Falls

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