We had the misfortune of booking this hotel on hotwire for a three night stay. After a 13 hour drive, we arrived at the hotel exhausted and ready for our room. We were told that the hotel was completely booked and the only room available was a smoking room. We walked into the room and the smoke was unbearable. There was no way we could sleep in that room for one night, let alone three.
We went back to the front desk and asked them for a different room. We were told again that it was the ONLY available room and there was nothing they could do.
We left and checked expedia online for a different option. We saw a non smoking room at the Best Western Northwind for that very night. I called the hotel again and asked them if they would let us have a non smoking room. The lady at the front desk told me we could if I booked on expedia and double paid for a room. She was the same person who had just told us that there were no other available room. Ridiculous.
The lady at the front desk was completely unhelpful and didn't seem to care that we couldn't stay in the smoking room and wouldn't be able to get a refund.
My husband and I understand there aren't guarantees when you book on Hotwire, but this hotel is completely unwilling to work with you even if they have the ability to solve the problem.
We ultimately ended up staying at the Phoenix Inn in Lake Oswego and were treated with respect and had a great stay.
- Reservation Options:
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- Also Known As:
- Best Western Northwind Hotel King City
- Best Western Tigard
- Tigard Best Western
- Best Western Portland