Cathedral Ridge has wonderful wine - so much so that we joined the wine club. The same day we joined, they charged our credit card even though they said they would only charge us once the wine has shipped. That was July 22. It is now August 24th and not only have we not received our wine but our calls go unanswered. We've called 6 times and only twice have I talked to an actual person. The first time we finally reached them (Aug 18th or so) she said it hasn't shipped because the weather was too hot. The 2nd time I reached an actual person she had no clue who we were or where our order was but said "Mary" will call you first thing tomorrow - well, that was about 4 days ago. I've left messages with the manager, with the shipping dept. and no luck. So today I make my final attempt via email meanwhile we now have to dispute over $200 worth of charges on our credit card for wine we never received. They really should hire someone with business skills to run their business and their customer service dept. Like I said, the wine is great but in this competive market there are a lot of great wines out there and other wineries who have much better ethical practices - I will spend my money with them instead.
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