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Reviews (619)
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Reviewed March 25, 2012

For a recent visit to Hood River, my husband and I booked a Euro queen room. I really did want to love this hotel but it turned out to be a triumph of "form over function". The look of the place is splendid. The accommodations are done with the latest, upscale interior designs. Our room was beautiful and scrupulously clean. But the actual function is where our stay began to falter.

There was no individual thermostat for heat in our room. In the closet was a small space heater we had to use to keep the room warm. We didn't have a need for air conditioning. But the set up for heat control did make me wonder how the a/c could be controlled in summer.

The hotel's own website listed a mini-fridge as a room amenity. There wasn't one in our room. We ran out of ice to chill our wine and wanted more but the staff had gone home for the evening so we couldn't get any.

In the middle of our first night, the toilet began running constantly. With no staff on site overnight, my husband ended up having to play plumber to a sticky float valve. Yuck.

The shower had a "rain fall" shower head. I understand some people enjoy the gentle cascade. We prefer something that actually rinses soap and shampoo away. And the shower was small. It required some of my yoga skills to maneuver into position to shave my legs.

The stopper in the sink didn't work adequately. I wear contact lenses. Being able to rinse them without worrying about them washing away is a pretty basic need.

With the wind blowing at night, there was a constant clanking sound coming from outside. We never did identify what was causing it. Maybe something on a flag pole? Maybe wind chimes somewhere? Whatever it was, I ended up using ear plugs on our second night.

I am not a guest who nitpicks about hotels. And it devastates me to have to be so negative about Columbia Cliff Villas. However, there were just too many irritations to overlook. So sad for such a beautiful place. :(

PS The staff was magnificent....warm, welcoming, helpful. The downfall with staffing lies with management's choice not to have personnel on site 24 hours a day.

Stayed: March 2012, traveled as a couple
14  Thank JakeandGrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sattoolong, Owner at Columbia Cliff Villas Hotel, responded to this reviewResponded March 27, 2012

Dear JakeandGrace,
After a long run with nothing but great reviews, our staff and I were appalled to read your recent posting. We take our guest's comments very seriously and immediately looked into the flaws you noted.
You chose one of our Euro Queen rooms that is controlled by a central heating and air conditioning system. These smaller rooms are typically adjoined to the larger Pinnacle suite for guests requiring more than one sleeping room but are also used for promotional price points during our off season. As you noticed, we have equipped these rooms with ceiling fans and supplemental heaters for the rare instances when guests might prefer to adjust the constant temperatures.
With the exception of these smaller Euro Queen rooms, we do provide mini-fridges or full kitchens in all our other rooms and suites. We recently completed a major update on our website and, after your posting, discovered that we inadvertently listed the mini-fridge in that room. We have already made the correction on our website and apologize for the short-term inaccuracy, it was certainly not intentional.
We also offer large soaking tubs and spacious walk-in showers in most of our accommodations.
We can't figure out what noise you might have heard; we do not have a flag pole and certainly do not have wind chimes. It may have been the custom wood blinds if your window was open, which might also help explain the cooler room temperature. You can bet that we will look into it further next time the wind kicks in and make any corrections necessary.
Even though our reception lobby closes at 9pm (or later when we have late check-ins), we always have on-site staff on call 24/7 to answer phones, deliver ice and assist guests with anything that might come up. Our phone number is posted on the lobby door, room key cards and several places in the room. Unfortunately, our staff did not receive any calls or comments from you during your 2-night stay. Otherwise, we would have repaired any plumbing problems immediately or gladly moved you to another room, if necessary.
None the less, we certainly recognize that you were inconvenienced by these flaws. Our entire staff would like to make it up to you and show you more of what we have to offer by providing a complimentary room upgrade on your next visit.
Even though we greatly appreciate your positive comments about our staff, interiors and cleanliness, your overall rating was even more devastating than you may realize. As you can see from virtually all of the other reviews, your experience was a drastic exception to our customer satisfaction rating. There is a reason that we have been the top-rated Hood River hotel for over a year.
So many of today's travelers rely on TripAdvisor to make their decisions that your 2 out of 5 rating is likely to bump us out of that position, which could cost our relatively small business several thousand dollars over the upcoming peak-season. We sincerely hope you can put all this in perspective and understand that we could easily have solved these unusual problems if you had just called the front desk. We would greatly appreciate you modifying or retracting your review, at least until you have had another chance to visit and let us prove ourselves to you.
Sincerely,
Steve Tessmer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2012

We have always looked forward to our trips out to Hood River and this time was another great stay at the Columbia Cliff Villas. So many things to like, the fireplaces, the views and the well-appointed rooms, but this time we were especially impressed by the staff's outstanding service. We made some last minute reservations and when I explained that my wife is recuperating from a back injury, Tracy was able to upgrade our room to one that had a large soaking tub. It was much appreciated and made for a very soothing, relaxing weekend. Thanks again!

Room Tip: Tell them about your plans because they have a lot of different layouts and they make every effort to get you in the right room/suite for your trip.
  • Stayed: March 2012, traveled as a couple
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1  Thank K_MPortland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2012

Clean, quiet, special on price for that night...

If you don't have a villa with a kitchen quick drive into town.

Room Tip: Just ask as there are many different sizes and accommodations face river or not..Villas, Penthouses, rooms, condos....
  • Stayed: March 2012, traveled as a couple
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Thank NicePerson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2012

Very accommdating staff. Nice room, very clean. Pricey.

Thank origineous0130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2012

My new wife and I stayed in the Pinochle Suite as a short Honeymoon getaway and we were both AMAZED by our suite! From the tile floors to the gas fireplaces, our accommodations were fantastic!!! My fiance especially enjoyed the enormous bath tub off the master bedroom. I meanwhile enjoyed a glass of wine, the KING sized bed and the flat screen TV.
We skied both days at Mt Hood Meadows Ski Resort and returned to our home away from home each evening. On our first night, the staff had turned on lights and the fireplace so our suite was warm and inviting when we arrived.
Great location, beautiful views and lovely rooms!!
We will return for sure!!!!
Chris & Theresa Huggett

  • Stayed: January 2012, traveled as a couple
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1  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sattoolong, General Manager at Columbia Cliff Villas Hotel, responded to this reviewResponded February 4, 2012

Dear Chris and Theresa,

Congratulations! Thank you for choosing Columbia Cliff Villas – and especially for sharing your experience with TripAdvisor. Even though we’ve been recognized by 1859 Magazine as a ‘Top 10 Most Romantic Destinations’ venue, nothing compares to a testimonial from a happy couple who have honored us with the opportunity to play a role their lifetime memories.

We hope to see you around the same time every year for many anniversaries to come. But remember, there’s never a bad time for a romantic getaway.

Best wishes,
Steve Tessmer, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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