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All reviews home base handicap accessible room full kitchen hotel chain room was spacious a great place to stay lots of parking easy access checking in starbucks bonnie desk laundry portland surgery treadmill
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Reviewed July 6, 2018

Horrible Customer Service/Experience.
Travelling from out of state and had reservations that were booked over a month ahead. On our way to our destination, we received an email saying that they were cancelling our reservations due to them overbooking themselves. Called Hotel.com (booked with them) and they called Extended Stay and they confirmed that they wouldn't accommodate us. Hotels.com was awesome and worked to help us find a hotel and ate some of the cost since they couldn't find one that was the same price.

We called Extended Stay to complain and was told we would receive email by that night and never did. So we called 3 more times with promise to call back. If we had cancelled the day of, we would have still been billed. Its OK for them to do that to the customers though.

Room Tip: Don't book here. They may cancel your reservation and then you will be stuck looking for another one for your family.
  • Stayed: June 2018, traveled with family
    • Service
Thank pastyWAgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Portland - Hillsboro, responded to this reviewResponded July 7, 2018

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you.
Hotel Management

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Reviewed June 26, 2018 via mobile

Stayed here recently the reviews online where horrible. I found this hotel quiet,clean, conveniently located and Staff was very nice and helpful. Would highly recommend it to all my family and friends

Stayed: June 2018, traveled as a couple
Thank Cindiesl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Portland - Hillsboro, responded to this reviewResponded June 26, 2018

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. Thanks again for recommending us to future guests. We look forward to hosting you again soon.

Sincerely,
Hotel Management

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Reviewed May 6, 2018 via mobile

While the location was great and room was typical "extended stay" the service bummed us.
First the receptionist gave us the wrong key and we had to walk all the way back to get the right one. I was extremely annoyed to see there were no conditioner and body lotion. I went to the reception again to find they are out of everything.

Stayed: May 2018, traveled with family
1  Thank msilvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Portland - Hillsboro, responded to this reviewResponded May 6, 2018

Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs, but we are sorry for the poor service you experienced during your stay. We have shared your feedback with our front desk team and will use it as a training tool to improve our performance moving forward. We hope you will consider us again the next time you are in this area.

Sincerely,
Hotel Management

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Reviewed March 26, 2018

We have been staying here since the beginning of February. When we first checked in we were at the opposite end of the hotel and it was difficult for my partner to walk to the handicap parking which was at the front of the hotel. After two nights I had spoke with the front desk and explained that due to my partners back surgery and difficulty walking was there a possibility of room closer to the front. We were moved up to a handicap accessible room which made it much easier for him. Our initial stay was through the beginning of May, but I found out I needed to have surgery at the end of April. I had a conversation with the Hotel Manager James Casey explained our situation and what we were facing. James was very accommodating and we have now been able extended our stay through the end of September. In addition, Bonnie always has a smile on her face and is always helpful. Housekeeping is always prompt every Monday to clean our room. We have had the opportunity to stay at all three of the ESA's in the area ( Eider Court, Beaverton, and this one). Of he three, I prefer this one. This is the only one that has a seasonal pool and an exercise room. In addition, it is the nicer of the three. If I had to rate the staff at this hotel I would give them a 10 out of 10.

  • Stayed: February 2018, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Portland - Hillsboro, responded to this reviewResponded March 27, 2018

Karen, thank you for choosing Extended Stay America and sharing a fabulous review. When it comes to customer service, we are fortunate to have a team that understands the true meaning of hospitality and simply wants every guest to have the best stay possible. Feedback like yours encourages James and Bonnie to keep up the good work. We look forward to making your next trip memorable as well.

Sincerely,
Hotel Management

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Reviewed February 3, 2018

Clean, modern, great location for a modest price. This was a great value...if we need to we would come back to this hotel again. The staff were very friendly and accommodating. Extended Stay is a great value for the price for sure.

  • Stayed: February 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
1  Thank jaymI6706NN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Portland - Hillsboro, responded to this reviewResponded February 4, 2018

Jay, it is a pleasure to know you were impressed with our location ideal for your needs and that you had an excellent stay with us. Thank you for recommending Extended Stay America as a great value for money, and we look forward to serving you all again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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