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Extended Stay America - Portland - Hillsboro
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Reviews (162)
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All reviewssmelled stronglyinstant oatmealhandicap accessible roomgrab and gowhole foods storehome baseroom was spaciousfull kitchenhotel chaintwo monthsa great place to staystores and restaurantslots of parkinggreat propertywould stay here againeasy accesschecking in
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Reviewed January 21, 2013

Room was clean and had a kitchenette as advertised. Loved the free parking, and free internet which was very fast. However, don't count on a real 'breakfast' here. They call it a 'grab and go' breakfast. When we came down to the breakfast room, all we found were oatmeal breakfast bars and hermetically sealed blueberry muffins. Oh, and there were a grand total of two apples for all the hotel guests to share. Plus coffee. Thanks, but no thanks. I was expecting a little more, but was told this is the normal free breakfast. Also, be sure to bring your own shampoo. This location is great but when the hotel advertises a free breakfast, it should be more than an oatmeal bar!

  • Stayed: January 2013, traveled with friends
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Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-RDO, Manager at Extended Stay America - Portland - Hillsboro, responded to this reviewResponded January 24, 2013

Thank you for taking the time to review your recent stay at Extended Stay America Portland - Hillsboro - NW Cornell Rd.. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. We know that you have several lodging options, which is why it is so important to us that we provide you with a great room at a great rate, while still giving you something extra, like our expanded coffee bar with “Grab N Go” breakfast. I do certainly recognize, however, that if you are looking for a full breakfast, our coffee bar won't satisfy you. I sincerely wish we had been better able to communicate exactly what our morning service includes so that you would not have been disappointed. Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2013

I have been here for a very long stay for work. I love the service here. There is someone 24 hours a day if you need something. We often will leave and come back after a week. They always hold my stuff for me so I dont have to travel it. Often, we can even get our same room back. If you want extra pots, pans or utensils they will always get those for you. Overall, a agreat place to stay.

  • Stayed: December 2012, traveled on business
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Thank byron w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-RDO, Manager at Extended Stay America - Portland - Hillsboro, responded to this reviewResponded January 18, 2013

Thank you so very much for your glowing review of Extended Stay America Portland - Hillsboro - NW Cornell Rd. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. We always look forward to you and your colleagues staying with us. Once again, thanks for all of your very kind words.

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Reviewed January 4, 2013

Rotation room available. Excellent. Long term guest. Place ia clean. Staff great. When we leave they hold our stuff ans usually get us back in to our same rooms. We are here long term and find it to as close to home as possible for a hotel. The location is great with shopping and food right next door.

  • Stayed: December 2012
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Thank frank20134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-RDO, Manager at Extended Stay America - Portland - Hillsboro, responded to this reviewResponded January 7, 2013

" ""It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Portland - Hillsboro - NW Cornell Rd.. It's always satisfying to read positive feedback from our valued guests, like you. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. We will continue to strive to give you that “Home away from home” feeling you should expect while staying at our location.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.""
"

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Reviewed October 3, 2012

We have been here 3 weeks so far for business and there is nothing bad to say about this hotel. The staff, Hadar, Sara, Anna, and Aaron are the greatest. They all go out of their way to make sure you are comfortable in their hotel. All of our needs have been met by the most gracious hotel staff around. We travel so much (have been home 10 weeks this year!) and it is nice to not only find a well kept hotel, but the best staff!! They are in the process of getting all NEW pillows and comforters. We are in a 2 bed room that is very large. Kitchen well equipped and full sized refrigerator. Living room area is cozy and nice so you are not sitting on a bed all day! 4 windows that open for fresh air. Laundry (6 w/d) on site. Pool was closed due to time of yr. but looks inviting!! If you come here, you will not be disappointed! Mall across the street, plenty of places to eat in walking distance. Will be looking for this hotel chain in our future travels!!

  • Stayed: September 2012, traveled on business
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Thank Annie0818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-RDO, Manager at Extended Stay America - Portland - Hillsboro, responded to this reviewResponded October 8, 2012

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Portland - Hillsboro - NW Cornell Rd.. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

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Reviewed September 26, 2012

Other Extended Stay hotels have gotten poor reviews and pictures never looked that great, but this one surprised me! I was upgraded to a larger room for free and it was nicer than expected. Clean, roomy, nice TV's, large bathroom, decent sized kitchen and in a good area.

  • Stayed: September 2012, traveled on business
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Thank natly90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-RDO, Manager at Extended Stay America - Portland - Hillsboro, responded to this reviewResponded October 3, 2012

"I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay Deluxe Portland - Hillsboro - NW Cornell Rd.. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location."

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