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“Lack of customer service and caring owner”
Review of Clarion Inn

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Clarion Inn
Ranked #5 of 11 Hotels in Gresham
Reviewed January 19, 2013

Hotel is reasonable but service is below expectations. Owner is not business or service savvy, hotel area is very loud, and rooms are dirty. If service was at least average then this hotel would have received an average. Avoid! Avoid! Avoid!

  • Stayed: December 2012, traveled on business
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Thank Mr A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 - 81 of 94 reviews

Reviewed December 28, 2012

Close to Main Street in Gresham Very convenient. Clean. Nice towels. Beds were not the best and with only a light blanket. Was cold. Seems like most places now have comforters or more layers. Take your own pillow. They have bumpy ones

  • Stayed: December 2012
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1  Thank 61hawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

Spent three nights here recently. The welcome was very pleasant and helpful. The room was very clean and the bed very comfortable. The room was very quiet. This is a fresh modern hotel which deserves all the good reviews. Breakfast was easily got at Heidi's just across the parking lot, excellent value for money. All in all a very enjoyable stay.

  • Stayed: October 2012, traveled with family
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Thank RedcoatEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

We stayed here for several days while attending a wedding. It felt very "homey." The included breakfast is an extra bonus, and as another reviewer mentioned, Heidi's restaurant is right across the parking lot. It's far superior to chain restaurants like Denny's and you can get a real dinner. What makes this place really great are the front-desk people. Bruce and Richard are both real characters with a sense of humor, and are a pleasure to deal with. There weren't a lot of guests at the time so I got to know both of them, Bruce particularly, and spent some time trading yarns and jokes. An enjoyable stay.

  • Stayed: July 2012, traveled with family
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Thank Brian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2012

My fuzzy-faced child (Sophie) and I were tired after 3 days traveling & 2 nites in lesser motel rooms. We were treated so well by Bruce - we'll definitely be back! The room was nice and we both got a good nites sleep. The rates were reasonable as were the pet rules. Decent pet rooms are getting harder to find which is sad, my little girl is easily as clean as some of your 2-legged guests and you can't smell her room from the hallway like the smokers. Don't get me wrong, I used to smoke (outside only) and they need to sleep too. I just want to thank Best Western for going the extra mile and allowing some properties to keep some pet rooms, which I for one will continue to support.

  • Stayed: May 2012, traveled with friends
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Thank Bev P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2012

My husband and I stayed here on the last night of a long road trip, so our wish list was simply a clean room and a comfortable bed. We can usually count on Best Westerns, and this one exceeded our expectations. The manager, whose name I can't recall, was gracious, efficient and friendly, and check-in and check-out were easy, with no surprises. We dealt with two other employees during our stay and both were very helpful and professional.

The bed got a "10" for comfy, and the room was nicely decorated, spotless and quiet. The pool was closed during our visit but looked very nice. The hotel is within two blocks of a Safeway and two restaurants, one of which is Buster's, a yummy cafeteria-style BBQ joint (get the small order; it's still enough to make you loosen your belt).

We would happily stay here again if passing through Gresham. I was surprised to read some of the negative reviews and can't believe these guests stayed in the same hotel. Not a hair or a bug or a footprint in sight! Just fine folks and a pleasant stay.

  • Stayed: May 2012, traveled as a couple
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2  Thank blueherring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2012

Booked through BW's main booking line. Was quoted a price for a room with pets. After confimed later got a call from the Pony Soldier (PS) saying dog rooms are $10 more than quoted. The bathroom had dirt and trash on the floor, and a bug came out of the bathroom tub spout. The carpet was dirty, and when I looked behind the furniture for something I dropped, found more trash. Furniture is worn out. Motel is located in the parking lot of strip mall.Tried using the internet in the lobby. Connection speed was something out of the 80's (never did get logged on). The breakfast was meager, and the apple they had on top of the fruit bowl had a gouge on it with mold growing on it. The night clerk, a older gentleman, was one of the best and most caring motel staff members I have ever dealt with.

Room Tip: Do yourself a favor, try one of the Phoenix Inns. The one in Vancouver is pet friendly, good area fo...
See more room tips
  • Stayed: April 2012, traveled with family
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2  Thank SnakeRiver34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Inn

Address: 1060 NE Cleveland Ave, Gresham, OR 97030-5739 (Formerly Pony Soldier-Gresham)
Phone Number:
Location: United States > Oregon > Gresham
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Gresham
Price Range: $92 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Clarion Inn 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Best Western Pony Soldier Inn-Gresham Hotel Gresham
Best Western Portland
Best Western Gresham
Gresham Best Western

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