I could not agree more with the previous post. The rooms are clean and comfortable, the rates appropriate. The property has been so well landscaped. The pool area is nicer than many more expensive hotels. But for the most part, the service fell flat. It is simple and easy to improve service. Put a smile on your face and people want to give you their business. I have paid less for a hotel room and gotten a better breakfast. The people working in the breakfast area seemed angry to have to restock the Costco pastries. The nicest conversation I had was with the lady that was cleaning our room. No one was actually rude but the lack of friendliness seems odd for a motel.
I would return because it was a relaxing place to spend a few days. Hopefully some of these reviews will be read by the staff and they will get a lesson in customer service by then.
- Official Description (provided by the hotel):
- Downtown location with easy access to shopping, restaurants and tourist attractions. Upscale rooms and suites may be viewed and booked online. Awarded 3 diamonds by AAA with 5 diamond landscaping and amenities. ... more less
- Also Known As:
- Redwood Hotel Grants Pass