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“Great place to spend a night”

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Holiday Inn Express Grants Pass
Ranked #9 of 18 Hotels in Grants Pass
Reviewed April 21, 2014 via mobile

After a long day of driving, this hotel was an excellent place to put our heads down for a night. The woman at the front desk was welcoming and friendly, and was great explaining our room to us. The room itself was clean, warm and comfortable.

Stayed: April 2014, traveled with family
2  Thank ChronicMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 - 125 of 198 reviews

Reviewed April 21, 2014

Okay...I believe things should be rated as a comparison of "apples to apples"...for instance you wouldn't compare a destination full service hotel or resort with a limited service hotel because of the huge variations in the services offered, prices paid, and/or location of the hotel.

That being said, I give the Holiday Inn Express in Grants Pass, OR... 5 stars....here's why:
1) This was an unexpected stop. I had NOT made a reservation, and was still able to get a nice discount using my government i.d. as a volunteer, (they also offer AAA discounts);
2) We arrived REALLY late, 1:00 am, the front desk employee was very nice an helpful, (a very pleasant surprise in the wee hours of the morning).
3) The room was CLEAN.
4) The bed was VERY comfortable.
5) They offered a complimentary continental breakfast.
6) Free wi/fi
7) Free parking
8) Upon checking out they offered us bottles of water for the road. What a fabulous gesture!
9) As we exited the building, the manager approached us asking us about our stay....a nice surprise.

Though our stay was short (less than 9 hours), it was a very positive experience. We will definitely stay there again!

  • Stayed: March 2014, traveled as a couple
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2  Thank Lets_Go-Walkabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2014

We stayed both going to Arizona and returning. Young lady at the desk was excellent. Very professional & generally friendly.
I have stayed at many Holiday Inn's, and I feel this one could use a little updating & TLC.
The air conditioner made some really freaky noises and the furniture & bedding looked like it needs an update! Coffee in room was there, but no sugar, etc to go with it.
Location was excellent, convenient to restaurants & highway.

Room Tip: Go for the top floor!
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  • Stayed: March 2014, traveled as a couple
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Thank 636traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grants Pass, responded to this reviewResponded April 1, 2014

Dear 636traveller,

Thank you for taking the time to post a review of our hotel. We are glad to read your positive comments with our convenient location and the service you received. It is our goal to provide great hotel experiences and we apologize for the inconvenience our amenities has caused you. Rest assured that your comments will be reviewed so we can take actions accordingly.

Thank you again for your feedback and we hope to have another chance to make your next stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2014

There were a number of reviewers that commented in general about the noise level of this hotel. For us, we were on the top floor (4th). We had no issues regarding sound. The staff was very friendly and informative of the shopping areas in Grants Pass. We used their info and were able to find a great area to shop in, e.g. 6th and G. "Never A Bum Steer" was a very fun shop and we bought several gifts for our family there. The Oregon goodies shop had great stuff also.
On the morning of our departure the breakfast area of the hotel wasn't officially opened, but the nice young lady setting it up invited us in and made us feel very welcome. Not a breakfast to write home about, but definitely appreciated.
We had our 35 lb pup with us and there were plenty of areas outside to take her for a walk. The residential area is very dark at night, but still walkable. The staff was very pet friendly and greeted our pup with enthusiasm.
Plenty of nearby shopping (walking distance) for necessities e.g. WalMart and restaurants.
Overall a pleasant stay in a very convenient location.

  • Stayed: February 2014, traveled as a couple
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1  Thank Quiche55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2013

Our first impression of this Express was positive, with a very attentive front-desk staff. We made inquiries about local restaurants and learned of several local offerings. Our check-in agent even made some calls for us to make a reservation for us at the Jacksonville Inn for dinner. We found the rooms to be of normal Holiday Inn Express quality, and we did not suffer any of the noise issues that others have mentioned. Maybe we were just lucky. A good stay, and we will not hesitate to return.

  • Stayed: December 2013, traveled with family
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Thank Douglas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2013

First the good: The young girl at check-in was very nice, helpful, knowledgeable, and friendly (this motels only saving grace). I asked for a quiet room since I had been traveling all day so she gave me a unit on the top floor away from the highway. She recommended a Mexican restaurant to walk to and made me feel welcomed!
The shower was good. Had good pressure and a constant temperature.

Now the reality : ( the bad: The room was not well taken care of, with marks on the furniture, on the backs of the doors and walls. It looked very used, with minimal maintenance. The bathroom also looked tired! Everything seemed worn and outdated! The shower creaked when you moved.
The noise from the adjoining room was unbelievable. There was one person in that room and when he talked on his phone I could hear his every word even with his TV on. The sound proofing in this motel is non-existent!
At check-out the women could care less how my stay was (she was not even busy). She was not helpful at all!
The price that I paid ($117) for this nights was absolutely not worth it!

I have stayed at many Holiday Inn Express's and this is by far my worst experience!

I would tell everyone to avoid this motel and stay elsewhere!

Room Tip: Stay anywhere but here!
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  • Stayed: November 2013, traveled solo
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1  Thank YBIInnkeeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grants Pass, responded to this reviewResponded December 8, 2013

Dear MontanaSkip42,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas of improvement with our rooms. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

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Reviewed October 21, 2013

Great location near freeway, but also nice walk of about 1.5 miles to old downtown where there are many restaurants. Rooms spacious, comfy bed, free wifi, nicely decorated. Area felt secure. We had lots of boating gear in the back of our pick up. Breakfast is okay, they tried to do a full breakfast, but eggs in a warmer can't match with fresh cooked. They did have fruit, yogurt, cereal also

  • Stayed: October 2013, traveled with family
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1  Thank playoutdoorsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Grants Pass

Address: 105 NE Agness Ave, Grants Pass, OR 97526-3901
Phone Number:
Location: United States > Oregon > Grants Pass
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Grants Pass
Price Range: $108 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Grants Pass 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express Grants Pass is conveniently located at the junction of Interstate 5 and the Redwood Hwy (Hwy 199). Our lodging offers you easy access to Rogue River thrills, antique shopping, wildlife watching and wine tasting. Seasonally, catch the exciting action of Grants Pass Downs horse racing, enjoy summer theater and art, try whitewater rafting, fishing or a jet boat excursion on the wild and scenic Rogue River. Shop in the open air at the Southern Oregon Public Market and in the Historic Towne Centre or enjoy a round of golf at one of the local courses. The Holiday Inn Express hotel accommodations feature: Simply Smart guest bath and bedding, Smart Roast in-room coffee, free local and 800 calls and free wireless HSIA. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning. Featuring a selection of cheese omelets, bacon, biscuits and gravy, scrambled eggs, sausage, fruits, juices, cereals, breads/pastries & muffins, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Grants Pass, OR and Stay Smart at the Holiday Inn Express hotel. ... more   less 
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Also Known As:
Holiday Inn Express Grants Pass Hotel Grants Pass
Holiday Inn Grants Pass
Grants Pass Holiday Inn

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