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SureStay Plus Hotel by Best Western Gold Beach
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Reviews (784)
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All reviewswafflesindoor poolgb resortthird floorbiscuits and gravyparking lot leveloregon coasttop floorroom was cleanhot breakfastocean viewno elevatorgreat place to stayhot tubgreat viewwould stay againprivate balcony
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689 - 694 of 784 reviews
Reviewed September 21, 2011

This resort is not a new resort. Age was obvious in the furnishings and general condition, however, I'm sure that the constant occupation of its rooms, it would be hard to make everything look brand new all the time. It was for the most part clean, although I would advise the management to require their maids to wear hair nets. It was obvious the sink had been cleaned, but there were hairs which the cleaning rags had pulled across the sink. Our room was ocean view, which we enjoyed very much, and the room was very large. It was a very short walk to the beach. I loved the foam topper on the mattress, it was just what my back needed. We had a great breakfast-lots of everything and if something ran low, if we mentioned it to the attendant, it was refilled immediately. Overall, I'd recommend this place. You couldn't get a much better location!!

  • Stayed: September 2011, traveled as a couple
    • Value
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Thank MissouriBlondie_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbresortmanager, Front Office Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this reviewResponded October 4, 2011

Thank you for writing a review on trip advisor. We appreciate all feedback as we try to ensure that every guest has a satisfying experience. We do have a high volume of customers which does creates daily room ware; however, we are currently doing some room renovations/modifications. Cleaning management and staff have been notified about the hair concerns mentioned in your review and now all cleaning staff must have their hair maintained in a secure fashion. We are glad to hear that you enjoyed the facility and its amenities otherwise. Thank you again for your review and we look forward to your return!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2011

Pros - Flat screen TV, balcony with view of beach, frig.
Cons - Lousy mattress with cheap foam topper, lumpy pillows and one with dirty pillowcase, cheap plastic seats on the balcony, 2 clothes hangers in the closet. Breakfast was supposed to be available until 10 am. We arrived just before 9 and the eggs were gone, coffee gone, no half & half only powdered fake creamer. Server got more eggs but they had a green tinge to them and didn't even try them. It was a dismal room with long tables and chairs. The final insult, we were charged $134 w/AAA discount and had reserved several weeks out. Those coming in off the street when we checked in were quoted $107 for AAA rate. They wouldn't budge on the rate for us. I should have looked at the room and left but they had a 72 hour cancellation policy and we would had been charged regardless. After a wonderful stay the previous night at a Hampton Inn in Redding, CA this was a real come down.

  • Stayed: September 2011, traveled as a couple
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1  Thank MeaganLeigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbresortmanager, Front Office Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this reviewResponded October 4, 2011

Thank you for taking the time to write a review; your input is very important to us. We apologize for not exceeding your expectations, and we strive to ensure each and every guest has a satisfying experience. Please know that we are taking your feedback to heart ,we are focusing on improving in the areas you have mentioned. We are in the process of ordering new pillow top mattresses for each of the rooms; we are also taking measures to ensure that all breakfast items are available for customers at all times. We now have extra coffee pots prepared to replenish the empty coffee pots, and in order to retain the freshness of the eggs we make our scrambled eggs from scratch as soon as our previous batch of eggs are close to being empty. Due to the popularity on our eggs it is sometimes difficult to keep up with the demand depending on the amount of people we have. We are currently devising a plan to prepare and deliver the eggs in a more time efficient manner As for the price, our beach-level rooms are offered for a lower price due to the view not being as good as the higher levels. Again, we apologize for not exceeding your expectations; however, we are taking measures on ensuring the quality you deserve. We hope for you to give us another chance at Gold Beach Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2011

Wow, the sunsets! Deer to enjoy watching. Will definitely stay again.

  • Stayed: July 2011
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Thank flyingnunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbresortmanager, Front Office Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this reviewResponded October 4, 2011

Thank you for writing a review for Gold Beach Resort! We are thrilled that you enjoyed your stay as customer satisfaction is our main objective! The sunsets are a gorgeous site whether it's on your room's balcony or strolling along the beach and the animals are always great entertainment! Thank you again; we look forward to your next visit at Gold Beach Resort!

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Reviewed September 12, 2011

Just dropped in without reservations and was treated like royalty. Great ocean front room. Just 1 flight of stairs down to the beach level and a short 50 yd walk onto the beach. The kids LOVED it. Great spot after a days drive.

  • Stayed: August 2011, traveled with family
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Thank Wizzzzzard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbresortmanager, Front Office Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this reviewResponded October 4, 2011

Thank so much for writing a review on travel advisor! We are very happy that you and your family enjoyed your stay at Gold Beach Resort. Customer service is very important to us and our staff will be very pleased to hear your compliment! Again, thank you for the review and we look forward to your next visit at Gold Beach Resort!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2011

We liked this place so much, we stayed another night. Very clean, room was updated, EXCELLENT ocean view, quiet... Loved it! I will be going back!

  • Stayed: August 2011
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1  Thank Iamkooky9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbresortmanager, Front Office Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this reviewResponded October 4, 2011

Thank you so much for your review on trip advisor! At Gold Beach Resort, we strive for a satisfying experience for each of our guests so we are extremely happy to hear that you booked an additional night! Thank you again for the review and we look forward to having you as a returning guest!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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