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“Was promised ants and they didn't deliver!”

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Best Western University Inn & Suites
Ranked #1 of 4 Hotels in Forest Grove
Certificate of Excellence
Boulder, Colorado
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Was promised ants and they didn't deliver!”
Reviewed April 26, 2011

So this hotel is on a busy road overlooking a trailer park and next to a Walmart - if this is what you're looking for this hotel is perfect. The views from the rooms of the dirt at the back and the trailer park are great. Also there was a letter in my room asking me not to leave food, toiletries out etc as otherwise they would attract ants into the room. Apparently these are sugars ants and are normal for the area for this time of the year! I don't know where the person the wrote this lives but ants in hotel rooms are not normal! So anyway I left all my food out and some food and I didn't get ants - how disappointing - they lied!
The "gym" is laughable - a cupboard with a treadmill and an exercise bike.
The staff were nice and helpful but the hotel is sub par.
Oh - and the in room WiFi didn't work - and I got not cell coverage there either. The last point not being the hotels fault though.

So if you want to look at trailer parks, listen to road noise and study ant I couldn't recommend this hotel more highly - if you are not into these niche activities I would avoid.

Room Tip: To get the best room book a different hotel.
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  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John-Expat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travlwith2, General Manager at Best Western University Inn & Suites, responded to this review, May 1, 2011
Dear John,
Thank you for taking the time to write a review of our property and your recent stay. I apologize that you were disappointed with the location. While yes there is a trailer park behind us, and we are on the main road (much like all other area hotels) we are about half a mile from Walmart. The letter regarding the ants was placed in the guest rooms as a precautionary and to alert guests, it was used as a proactive measure and not to upset guests. There are ants in our area and it is something all of us in the area stuggle with. I appreciate your comment regarding the work out room, and this is something that is being discussed currently. Again I apologize that you did not enjoy your stay with us, as we pride ourselves on providing superior customer service to all our guests. Some of the things you mentioned in your review are beyond our control, and would hope that they didn't reflect negatively on my staff and the actual hotel itself. In the future if you are in the area again please ask for me, and we will see if we can find you a room that you prefer over another one.

Thank you again for your review and we hope to see you again in the future.

Sincerely,
Stacey Richey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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341 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
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English first
Austin, Texas
Level Contributor
3 reviews
Reviewed April 26, 2011

Also staff was very helpful in the rooms are very nice for the money.

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Supplierauditor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travlwith2, General Manager at Best Western University Inn & Suites, responded to this review, May 1, 2011
Thank you for taking the time to complete a review of our property based upon your recent stay. We are glad that you enjoyed your stay. We take pride in trying to make each guests stay memorable. We hope to see you again in the future.

Sincerely,
Stacey Richey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Oregon
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 19, 2011

Upon our arrival they could not find our reservation, I had made it online over a week before. Come to find out when making it, the link had "timed out" and reverted to the next day for our reservation. I did not see this so our reservation had already passed and we looked like "no shows". The front desk staff was so helpful, after some calls and thankfully they had 2 rooms left we got a room. However had to wait until manager was working the next morning to find out if they would honor our past reservation.
Before we even had to say anything the manager told us it was all taken care of! In times when you sometimes wonder if there's such a thing as "customer service" we were pleasantly surprised and thankful for such great service. The rooms were very clean and bed amazingly comfortable. I would highly recommend this hotel.

Room Tip: Room in front, back rooms overlook trailer park
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HINDSFEETHIGHPLACES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travlwith2, General Manager at Best Western University Inn & Suites, responded to this review, May 1, 2011
Thank you very much for taking the time to write a review about your recent experience at Best Western University Inn & Suites. We take pride in providing the best customer service possible to our guests. We appreciate your compliments and hope to see you again in the future.

Sincerely,
Stacey Richey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warden
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 1, 2011

We loved everything about this hotel. On a very cold day, the pool was warm, the hot tub perfect. Afternoon cookies, soup, wonderful breakfast. The staff was very friendly.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JannieB09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travlwith2, General Manager at Best Western University Inn & Suites, responded to this review, February 22, 2011
Thank you so much for your review of our hotel. We strive for 100% guest satisfaction and appreciate guest feedback. We are glad you enjoyed your stay and hope that we will see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed December 16, 2010

We had a room on the second floor facing the street but did not encounter any significant noise issues. Beware, there are no elevators, you have to carry your bags up the stairs. The room was large and clean. We got some cookies at check-in, free tea and coffee. The breakfast is good with a range of choices and a waffle maker. Staff was friendly. They had a big indoor swimming pool and spa, which we did not use.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorldTravelers25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 9, 2010

My parents came to stay near my home. The Best Western was wonderful. Every time we went to the hotel we saw staff cleaning the hallways and the pool area. The pool was crystal clear. The maintenance guy always brought out the beachballs when he saw we were there. We saw him checking the pool frequently to ensure it had the correct chemical balance. The hotel is quiet, the beds are new (or at least the bedding is new), and I'm very impressed with the hotel. My inlaws used to stay here but it wasn't quite as nice then. I think the new manager has made a big difference. The staff was very friendly, the cookies were great, and we thought the hotel was perfect for their stay.

Stayed October 2010, traveled with family
Helpful?
Thank Glacier76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carnation, Washington
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 31, 2010

We originally had a reservation at the BW University but the day before we were to arrive we were informed that the hotel was overbooked and they could no longer accomodate us. They had gone ahead and made a reservation for us elsewhere down the road. No amount of arguing could get my room back. When we arrived at our "new" hotel, I took one look at it and couldn't even get out of the car. We drove over to the Best Western and informed them that we could not stay at the hotel they reaccomodated us at and wanted to be sure we were not charged for a no show. When we arrived at the BW they had just had a cancellation and were able to take us afterall. Thank goodness!

We were super happy with our stay at BW. The room was large and comfortable and clean. We enjoyed the soup and cookies and coffee in the evening. The breakfast was good and a nice variety of choices. The staff was outstanding. Every person we encountered was friendly and helpful. We did have some trouble with the noise level in the surrounding rooms. You can hear everything, including the plumbing.

I wasn't too happy about the overbooking situation as there really are no other decent choices in town. It looks like we'll be spending a lot of time at this hotel for the next four years so I hope our reservations will go more smoothly in the future.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shearsfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western University Inn & Suites

Property: Best Western University Inn & Suites
Address: 3933 Pacific Avenue, Forest Grove, OR 97116-2225 (Formerly BEST WESTERN University Inn & Suites)
Phone Number:
Location: United States > Oregon > Forest Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Forest Grove
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western University Inn & Suites 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
Stay at this Forest Grove hotel 100% smoke-free and located in the heart of Oregon's wine country and centrally located in the city of Forest Grove. The Best Western University Inn & Suites is conveniently located several minutes from Pacific University College. Hotel guests will find the college presents popular theatrical and musical performances as well as a park for community events such as Concours d'Elegance. ... more   less 
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Also Known As:
Best Western Forest Grove
Forest Grove Best Western

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