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“Great location, very comfortable stay”
Review of River House Inn

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River House Inn
Ranked #1 of 13 Hotels in Florence
Certificate of Excellence
Reviewed August 24, 2010

We were pleasantly surprised by the River Inn. It is in a great location in Florence, within short walking distance of the restaurants and waterfront in old downtown Florence. Our room was very clean with very fresh and comfortable amenities. We stayed in a non-river view room, so our room looked out onto the walkway and parking lot, but that was not a bother to us. The room was pretty quiet, except we could hear the shower going in the next room. Continental breakfast is included and self serve, and is great! We booked at the last minute and the rate was cheaper than the one shown on Tripadvisor - also ask about their AAA discount.

  • Stayed: August 2010, traveled with friends
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Thank differentviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,230 - 1,236 of 1,328 reviews

Reviewed August 22, 2010

First off the staff were rude and lazy.When we complained our room hadn't been cleaned the response was " you wanted full service?" Well if we are paying full price....also it was like pulling teeth to get a copy of our bill from the old grouch at the front desk.
The room walls were paper thin, you could hear snoring and the rumble of the patio doors being opened.
The good points were the beautiful view of the river and bridge, it is located in the old town section which was very nice.
The breakfast that was included was very good and the coffee was also good.
Florence is close to all the big attractions of the coast, the dunes,the aquarium etc.

  • Stayed: August 2010, traveled as a couple
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1  Thank travelingdude43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
riverhouseinn, General Manager at River House Inn, responded to this reviewResponded September 1, 2010

I would like to respond to travelingdude43. First, please allow me to apologize for the rude behavior of our managers. There is no excuse for rude behavior. I will say that we were going through some management changes and adjustments at that time. There was a brief period of time that there were some bad attitudes. I believe this situation has been taken care of, if not, I would very much like to know about it. We have always had a reputation for great customer service from management to the housekeeping staff and we work very hard to ensure our guests have a wonderful experience staying at our properties.


Sincerely,

Craig Sanders
General Manager
River House Inn
Hoagland Properties

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2010

We hadn't realised how well-located the River House Motel was - right next to the old town area of Florence which has a great range of galleries, small independent stores and good places to eat and drink. We booked a river-view room (which I'd recommend) with a picture-window view of the Florence Bridge and the Dunes opposite as well as a private balcony. The room was nicely furnished and well-sized but isn't air-conditioned; having said that, even in August it wasn't a problem. There was a reasonable spread at the complementary breakfast too.

  • Stayed: August 2010, traveled as a couple
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Thank flos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2010

My husband and I stayed at the River House Inn for four nights. I can see how one evening would have been enough. We were in the nicest room the hotel offers, one of their two Spa Suites. When we checked in we thought it odd that they charge you for your entire stay up front. Another incident that was off putting was when we were leaving our room one morning, the entire cleaning staff was sitting on a picnic bench smoking right outside of the breakfast room giving us dirty looks. The overall feeling we received from the entire staff here was one that made us feel like intruders. Once inside our room though, we felt relaxed by the spa and breathtaking sunsets. Here are some pros and cons:

The things that draw people to stay here are:
The View is beautiful (you can see the dunes and the Siuslaw River)
The Location (you can walk to Old Downtown which includes numerous restaurants)
The Value (compared to how much we paid per night, the size of our room was generous)
The Continental Breakfast (more then your usual muffins and fruit)

The cons here are:
The Staff (we got wrong information about restaurants, things to do, and the overall "customer service" was lacking)
The Cleanliness (our room was not vacuumed, they forgot to replace some towels, and it felt that they just "spot" cleaned each time)
The Construction (the hotel put an entire new face to the building, updating it and making it look modern. The only problem with this is they didn't do the same for the guest rooms. The touch up work was lazy, slapped together, and noticeable)

If the hotel would put a little more effort into their service, and put some money into updating the rooms, we would come back. As the way it sits now, I feel 50/50 about staying here again. Other close hotels worth looking into are the Overleaf Lodge in Yachats, or the Bandon Dunes Golf Resort in Bandon.

  • Stayed: August 2010, traveled as a couple
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1  Thank Yonkman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2010

We were very fortunate to stay here, we thought we had reservations, but apparently did not!.I had used a direct booking system and got a confirmation, but the inn did not receive it. I thought I was on the 'inn's site' but apparently not, so please be careful when booking and be sure you are on their site. As luck would have it they did have 1 room left and we gladly took it. It was a spacious very clean and modern room for a motel. The hosts were very helpful and extremely pleasant. Breakfasts were served in a downstairs room and was an added bonus. The inn is located right along the river within a 2 min. walk of all sorts of restaurants, we really enjoyed our stay.

  • Stayed: July 2010, traveled as a couple
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Thank JESTGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2010

The staff were warm and helpful! The room was cozy and it was nice and quiet in the evening!! Would definitely go back again. While there walk down the street to the Waterfront Depot and eat - awesome!!!!!

  • Stayed: July 2010, traveled as a couple
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Thank jeannegirl80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2010

Clean, comfortable rooms. Friendly staff. Fabulous location -- easy walk to great dining. Lovely river view of charming bridge & the famous dunes. For all of these reasons, the River House Inn was a treat on the beautiful Oregon Coast! We would definitely stay here again and would recommend it to others!

  • Stayed: July 2010
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Thank MapGirl22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about River House Inn

Address: 1202 Bay St, Florence, OR 97439-9648
Phone Number:
Location: United States > Oregon > Oregon Coast > Florence
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
#3 Family Hotel in Florence
#3 Romantic Hotel in Florence
Price Range: $125 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — River House Inn 2*
Number of rooms: 40
Official Description (provided by the hotel):
Charming Old Town Location. Very nice, newly remodeled inn. Continental breakfast, meeting room, guest laundry, free wi-fi, microwave/refrigerator, green environmental measures throughout. On the Oregon Coast. One hour west of Eugene, Oregon. ... more   less 
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Also Known As:
River House Hotel Florence
River Hotel Florence
River Motel Florence

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