My husband and I have stayed here when we visit family that lives in and around Eugene and have found it to be more than satisfactory and well located for our visits. This time though, we were really disappointed! We found used towels in the closet, a used towel on the sink; there were black curly hairs on the shower- we both have straight gray hair. I was not sure the towel I used after my shower was clean or not but consoled myself that if it had been used before, at least it was to dry a clean body! We were not sure if the bed had been changed given the condition of the rest of the room. Housekeeping did come and remove the used towels when we called and asked for new towels. The hotel was repairing/replacing the roof during our visit. I am disabled and they gave us an accessible room but there is no handicap parking anywhere near the room given to us. At checkout, my husband asked for some consideration as a result of having to stay in a less than clean room and was told he would hear something in 2 weeks. That was a month ago and he still has not heard from the hotel. Sadly, we will need to find another place to stay when we visit family the next time.
- Official Description (provided by the hotel):
- Treat yourself to one of the most time-honored and respected hotels in Eugene, Oregon. From its versatile event space to its award-winning restaurant, Valley River Inn offers Northwest hospitality at its best, with signature West Coast charm. Gaze out across the Willamette River, Owen Rose Garden, and our beautifully landscaped courtyards from your own private balcony or patio. Enjoy our large outdoor swimming pool, indoor whirlpool, sauna, and fitness facility. ... more less
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- Also Known As:
- The Valley River Hotel Eugene
- Valley River Hotel