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“Comfort and Quality”
Review of Valley River Inn

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Valley River Inn
Ranked #4 of 34 Hotels in Eugene
GreenLeadersSilver level
Albany, OR
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Comfort and Quality”
Reviewed May 19, 2013 via mobile

This is our third or fourth stay here. We stayed the night in a king size, river view, pet friendly room. I'm always a bit nervous about the "pet friendly" rooms because of the odor other animals can leave behind. This room was exceptional. You'd never be able to tell anyone ever had a pet in the room. The room was spacious and VERY clean and comfortable. The decor is very modern and we slept wonderfully on the comfy king bed. Just have absolutely nothing bad to say about this place.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oregondigitalhunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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663 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (283)
Date | Rating
  • English first
  • Any
English first
Milwaukee, Wisconsin
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 17, 2013

Staff was very helpful and pleasant. Their restaurant food was delicious. Grounds were well kept. Our room large and everything (lights, TV, etc.) worked well. Don't know what kind of bed was there, but it was really comfortable. The little balcony off our room was great to open up to the outside air. Stayed for 5 nights.

Room Tip: Can't think of anything else to make stay better.
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Green Features: Hotel has some very good green practices which I appreciated. We did reuse our towels and linens.
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mary Beth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 15, 2013

Only the view and the staff friendliness keep this from being one star (or less if possible). This place is totally rundown and needs a major overhaul. As the room we booked was taken we were "upgraded" to a river view suite.
-moldy, musty smell
-chipped paint
-curtains not closing properly
-wet bar but no glasses
-broken bedside lamps
-electric cords running througth the bedroom
-bath fixtures from ancient times
And just try to get parking near your room!
The list could go on but you get the idea.

Room Tip: Check it out or mold and cleanliness first.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hank88_49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 8, 2013

This was our first visit to the Valley River Inn. My son actually found it on tripadvisor. We walked in the door without reservation, were greated warmly, given a beautiful room over looking the river. We travel up and back on I-5 about every six weeks visiting our grandson in Washington state. We have never stopped in Eugene before this trip. We found the room to be all that you could possible want. Lots of room, separate bed room from the living room and the bathroom is quite large.

The Sweet Water Restaurant is fantastic. Great food,excellent service with a view overlooking the river. Casual dining with at it's finest with reasonalble pricing. Great for families.

Room Tip: ask for a river room on an upper floor---great river view
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Green Features: I appreciate what the hotel is doing. The offer of a credit at restaurant for not changing out the towels every day is unique. Never seen it offered anywhere.
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LincolnLowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 8, 2013

my sons wedding reception was held here and it could not have gone better.from the friendly staff and great food to the comfortable rooms and relaxing setting on the Willamette river.great location by the mall in the Valley Inn center but it seemed secluded from the mall traffic.the breakfast buffet was great and so affordable.the house coffee is Starbucks which is my favorite. we enjoyed it every morning.

Room Tip: get the river view room. it's worth it.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John9512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Oregon
Level Contributor
360 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed May 4, 2013

I stay at the Valley River Inn approximately twice per month.

The hotel is very comfortable, nicely located near the Mall and there are great amenities available both at the hotel and nearby.

The rooms and decor were recently updated and the hotel continues its tradition of offering a great place to stay when visiting Eugene.

My only suggestion would be to upgrade the internet service which is spotty at times.

The staff is always warm and welcoming and know me by name.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ValleyRiverInn, General Manager at Valley River Inn, responded to this review, May 6, 2013
Thank you for your continued loyalty to Valley River Inn! We truly appreciate your business, and that we continue to be your hotel of choice when you travel to Eugene.

Your feedback is very important, and the team was very happy to see your comments. This helps to keep them motivated, and know what they do gets noticed. We look forward to having you as our guest again in the near future.

Sincerely,
George Rogers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
Level Contributor
126 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 2, 2013

Overall, it was a nice place to stay and the conference area was serviced well. The person working the sound system was helpful. Did not go the restaurant this time as there were too many people and too crowded. Having our pets with us was a plus.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xtremern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ValleyRiverInn, General Manager at Valley River Inn, responded to this review, May 6, 2013
Thank you for taking the time to share your feedback regarding your recent stay at Valley River Inn. I am very pleased to see you enjoyed yourselves, and your pets did as well.

I have shared your feedback with the team, and they truly appreciated it. We look forward to having you (and your pets) with us again when you return to the area.

Sincerely,
George Rogers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Valley River Inn

Property: Valley River Inn
Address: 1000 Valley River Way, Eugene, OR 97401-2215
Phone Number:
Location: United States > Oregon > Eugene
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Eugene
#5 Business Hotel in Eugene
#7 Family Hotel in Eugene
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Valley River Inn 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Treat yourself to one of the most time-honored and respected hotels in Eugene, Oregon. From its versatile event space to its award-winning restaurant, Valley River Inn offers Northwest hospitality at its best, with signature West Coast charm. Gaze out across the Willamette River, Owen Rose Garden, and our beautifully landscaped courtyards from your own private balcony or patio. Enjoy our large outdoor swimming pool, indoor whirlpool, sauna, and fitness facility. ... more   less 
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Also Known As:
The Valley River Hotel Eugene
Valley River Hotel

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