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“An odd experience”
Review of Secret Garden Inn

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Secret Garden Inn
Ranked #8 of 16 Eugene B&B and Inns
Reviewed February 25, 2013

We arrived at 2:45 p.m. or so. Literature sent to us said that check in could be as early as 2 p.m. We were greeted very warmly, and told our room was upgraded, but it would take 20 minutes or so, and would we like some tea while we wait. We had a 5 p.m. engagement, and we wanted a little time to freshen up, but hey, free upgrade.

We got our tea, and that was the last we saw of anybody until just before 4 p.m. I am not sure what happened, but it was very strange. A man we saw walking around eventually showed us to our room, which was quite nice, but we had to turn around and leave at once to make our event.

We returned around 10 p.m. or so to find the door locked.We called the number on the door, and we were told somebody would be right there to let us in. Turned out they forgot to tell us that there is a side door with a special code to enter at night. It was only a two-minute wait, but it was a chilly two minutes.

The next morning, I was in bed, wishing I had some coffee. Oh well. At 9:30, we went down for breakfast, only to find coffee and tea outside our door. Nobody had told us a thing.

Breakfast was nice. Our room was clean and comfortable. People were nice, just ... not very good with providing us with much information. What could have been a really great stay had just enough disappointments that I doubt if we will stay there again, although the location -- next to the University -- is perfect.

  • Stayed: February 2013, traveled as a couple
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3  Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SG I, General Manager at Secret Garden Inn, responded to this reviewResponded April 10, 2013

Oh my... I just saw this and feel so bad. An upgrade gone a muck.
We hope you will give us another try! Contact us so we can make it right!
We want you to have the Best Stay,
Myra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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33 - 39 of 60 reviews

Reviewed January 20, 2013

This is a wonderful B&B. My mother and I stayed for one night while visiting the U of O and we loved it. It was right on the edge of campus, so we could walk everywhere. We got bumped up into a larger room because it was available, which was charming and really comfortable. The breakfast was delicious, too. Myra (the manager) was helpful, warm and friendly, and accommodated our request to check in early. Thank you for a fantastic stay!

  • Stayed: January 2013, traveled with family
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Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

Overall not too bad. We reserved online for three nights shown as available, and entered credit card payment info. You would THINK that secured the available room, right? Well no, not so much. The previous person in the room decided to extend their stay, and... they were a 'famous author'. So, they got preference. We got upgraded for TWO nights (of our three night stay) to a downstairs suite at the same price, which was nice. (thought the bed on wheels was a little odd, don't move around on it!). For our third night we were bumped to an unfinished room with foldout beds that were supposedly 'expensive rollouts'. They were camp beds. Worse, they were the only furniture in the room that you could sit on. So, it was either deal with this serious downgrade, or leave. We left. The reason for this bump was apparently a football game in town, which made finding a room for out third night both difficult and expensive. I would not have wanted the innkeeper's scheduling nightmares during this visit - granted. But I certainly did not appreciate my wife and myself being treated like second-class ping-pong balls either.

Be aware that their is a "Greek Row" from the Oregon State directly across the street. It's a cute neighborhood but you are most certainly in a college town. If you're there for "the game" you'll love the convenience. If you're not interested in college activities/sports, you might want to look elsewhere.

  • Stayed: October 2012, traveled on business
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3  Thank TerryAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

What a treat! The department at the U of O for whom I was working chose the Secret Garden to accommodate its visiting guests. We enjoyed meeting for freshly brewed coffee in the upstairs anteroom, delicious full breakfasts in the sunny dining room, walks in the safe neighborhood, and the close proximity to the university, restaurants, and shops. The staff couldn't have been friendlier or more accommodating. The place is comfy, quaint, quiet, and utterly charming. I wouldn't want to stay anywhere else.

Stayed: July 2012, traveled on business
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2012

We stayed here in early August and had a wonderful time. We reserved a small room and were upgraded to a downstairs suite, with a room for my brother next door and a door that closed off both of the rooms. Had 2 breakfasts that were great, but since we were almost the only people in the place 2 other days, had danish one day and the owner gave us money for breakfast the other morning.
The history of the B&B(since 1988) is interesting and even though the gardens are no longer maintained, the grandeur of the past can still be seen.
We were able to use the washer & dryer to save on cleaning.
The staff is delightful and very helpful & personable which made our stay that much nicer.
VERY ENJOYABLE.

  • Stayed: August 2012, traveled as a couple
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Thank nabberva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2012

We were looking for a place to stay with close proximity to Hayward Field, and a reasonable rate and found the Secret Garden. The staff is sweet and personable. They upgraded my parents to a suite free of charge, simply because they could. Breakfast was free and served 8-10. Wifi made it easy to use my tablet to get email and blog, as we were there working as press for mauirunner.com to cover the Prefontaine Classic. 2 blocks from the track at Hayward Field, and the campus of U of O. A corner market and restaurants,coffee shops and bookstore all in walking distance.

Room Tip: The Barn Owl is a sweet room with small fridge, and shower.
See more room tips
  • Stayed: June 2012, traveled as a couple
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1  Thank Cristina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2012

The Secret Garden is a short walk to the UO campus. The room (Apiary) I had was very large, and very comfortable. I loved the gas fireplace on a rainy Sunday afternoon. The breakfasts were delicious, although one should plan to take one's time, as the food comes out as it is ready. It was nice to chat with the other guests. The staff was helpful. There was wifi, but it didn't reach into my room, just in the lounge area down the hall.

  • Stayed: January 2012, traveled on business
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1  Thank ShredLogic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secret Garden Inn

Address: 1910 University St, Eugene, OR 97403-1455
Location: United States > Oregon > Eugene
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 16 B&Bs / Inns in Eugene
Price Range: $105 - $235 (Based on Average Rates for a Standard Room)
Number of rooms: 12
Official Description (provided by the hotel):
Secret Garden is an intimate, European-style Boutique Hotel one block from the University of Oregon in Eugene, Oregon. Within walking distance to Matthew Knight Arena, Track City – Hayward Field, Steve Prefontaine’s Memorial, Hendricks Park, Autzen Stadium, Willamette River and riverside bike paths, Jordan Schnitzer Museum of Art, Maude Kerns Art Center, Beall Concert Hall and several Restaurants including Agate Ally, Beppe & Gianni’s Trattoria, Studio One Cafe, Wild Duck and McMenamins. In the late 1990s when Becky Kaiser became steward of this stately home once owned by the Baker family of the distinguished newspaper, the Eugene Register Guard. She brought with her the aura of her grandfather, Henry Kaiser, known as the father of modern American ship building. As the small inn’s proprietor, Becky Kaiser developed its themed charm from the book The Secret Garden by Frances Hodgson Burnett.Since May 2008 when Don Flinn assumed ownership, Secret Garden’s charming staff continues the tradition of providing a sophisticated level of comfort and courtesy. The common rooms consist of a large lobby with intimate seating areas with fireplaces, two large dining rooms & gorgeous gardens ideal for weddings, meetings and social gatherings. Delicious on site catering provided and the attention to detail to create your perfect event. The staff enjoys sharing knowledge of the recreational pleasures of the Willamette Valley including the annual Oregon Bach Festival, Oregon Mozart Players, Prefontaine Classic, UofO Football & Basketball games, NCAA Track & Field, wine tastings at nearby King Estates and always golf, especially at Bandon Dunes on the Oregon coast. (Ask about Secret Garden’s limo service available for your excursions.) ... more   less 

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