We arrived at 2:45 p.m. or so. Literature sent to us said that check in could be as early as 2 p.m. We were greeted very warmly, and told our room was upgraded, but it would take 20 minutes or so, and would we like some tea while we wait. We had a 5 p.m. engagement, and we wanted a little time to freshen up, but hey, free upgrade.
We got our tea, and that was the last we saw of anybody until just before 4 p.m. I am not sure what happened, but it was very strange. A man we saw walking around eventually showed us to our room, which was quite nice, but we had to turn around and leave at once to make our event.
We returned around 10 p.m. or so to find the door locked.We called the number on the door, and we were told somebody would be right there to let us in. Turned out they forgot to tell us that there is a side door with a special code to enter at night. It was only a two-minute wait, but it was a chilly two minutes.
The next morning, I was in bed, wishing I had some coffee. Oh well. At 9:30, we went down for breakfast, only to find coffee and tea outside our door. Nobody had told us a thing.
Breakfast was nice. Our room was clean and comfortable. People were nice, just ... not very good with providing us with much information. What could have been a really great stay had just enough disappointments that I doubt if we will stay there again, although the location -- next to the University -- is perfect.
- Official Description (provided by the hotel):
- Secret Garden is an intimate, European-style Boutique Hotel one block from the University of Oregon in Eugene, Oregon. Within walking distance to Matthew Knight Arena, Track City – Hayward Field, Steve Prefontaine’s Memorial, Hendricks Park, Autzen Stadium, Willamette River and riverside bike paths, Jordan Schnitzer Museum of Art, Maude Kerns Art Center, Beall Concert Hall and several Restaurants including Agate Ally, Beppe & Gianni’s Trattoria, Studio One Cafe, Wild Duck and McMenamins. In the late 1990s when Becky Kaiser became steward of this stately home once owned by the Baker family of the distinguished newspaper, the Eugene Register Guard. She brought with her the aura of her grandfather, Henry Kaiser, known as the father of modern American ship building. As the small inn’s proprietor, Becky Kaiser developed its themed charm from the book The Secret Garden by Frances Hodgson Burnett.Since May 2008 when Don Flinn assumed ownership, Secret Garden’s charming staff continues the tradition of providing a sophisticated level of comfort and courtesy. The common rooms consist of a large lobby with intimate seating areas with fireplaces, two large dining rooms & gorgeous gardens ideal for weddings, meetings and social gatherings. Delicious on site catering provided and the attention to detail to create your perfect event. The staff enjoys sharing knowledge of the recreational pleasures of the Willamette Valley including the annual Oregon Bach Festival, Oregon Mozart Players, Prefontaine Classic, UofO Football & Basketball games, NCAA Track & Field, wine tastings at nearby King Estates and always golf, especially at Bandon Dunes on the Oregon coast. (Ask about Secret Garden’s limo service available for your excursions.) ... more less