We stayed here in late June. We were passing through town, called for a reservation and got the last room. The hotel staff member we spoke to at check-in was very helpful but failed to inform us about the street noise. We stayed in room #20 which is right on the road. A manhole cover on Broadway next to the motel driveway and 20 ft from our bed kept us up all night. Every car passing the motel hit the manhole cover with its front and back tires for a constant THUMP-THUMP. What a disaster. We thought the noise would subside later in the evening as traffic calmed down but no luck. By that point our children were already settled in for the night so we decided to stay put. In the morning we expressed our concerns to the front desk but got no response. We posted an initial review about the street noise on TripAdvisor to which the hotel quickly responded. They offered us a complete refund - which we accepted - plus a 25% discount for a future stay. We appreciate the hotel's quick response and refund but still believe they should warn guests about the street noise or convert the room to something else. We have replaced our original review with this review.
- Official Description (provided by the hotel):
- A family motel in an excellent Downtown location, across the street from the new Federal Courthouse and within easy walking distance to the University, the Hult Center, Downtown restaurants etc. We offer clean pleasantly decorated rooms with free continental breakfast and wireless internet access, HBO cable TVs, refrigerators and microwaves. We also have an outdoor (seasonal) pool and guest laundry facility. ... more less
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- Also Known As:
- Broadway Hotel Eugene
- Broadway Motel Eugene