We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mattress Woes”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
La Quinta Inn & Suites Eugene
Ranked #6 of 35 Hotels in Eugene
Virginia
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Mattress Woes”
Reviewed February 5, 2013

OK. I want to rate this hotel very highly. I really do. The staff at the desk were so nice, but I have a very strong aversion to uncleanliness so I have to be honest with you other Trip Advisors.

Here's the deal. We checked in and I did my normal once-over for bed bugs, which includes pulling up the fitted sheets and mattress pads to make sure there are no signs of bugs hiding in the mattress. Paranoid? Sure. But I would rather be safe than sorry. So as I pulled up the sheets on my bed, I noticed a small brown spot on the mattress, but when I lifted up the sheet entirely, the spot covered almost the whole mattress. Right in the zone where someone might've peed. YUCK. And the stain was also on the mattress pad. (I bet this is making you want to start checking these things, isn't it?)

So we asked to change rooms. The staff was super apologetic and got us into a new room immediately with no push-back at all. I checked this room, and there was another stain on the mattress! Not as big this time, and this one was not on the mattress cover, so my husband decided that he would sleep on that side of the bed and we would stay in that room. I'm guessing that these stains might be coming from other pets? Or people having accidents in bed? There wasn't an obvious smell to the stains, though I didn't get up close and personal, so I'm assuming they've been cleaned in some form or another. With the mattress pad covering it, we survived, but I would highly recommend that you check the mattress and mattress pad in any of these rooms. Just to be safe.

Otherwise, the room was comfortable, the area felt safe, and we were able to walk along the river to a yummy pub nearby. Someone at the desk drew us a map and everything. So like I said, excellent service, but always check your mattress!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greenpixey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan W, Manager at La Quinta Inn & Suites Eugene, responded to this review, February 19, 2013
Greenpixey,
Thank you for taking the time to let us know about your stay. I value your opinion and your experience, as a seasoned traveler and TripAdvisor poster you know what you want and should get in a hotel stay and I respect that.
Thank you for the nice comments in your post and for the feedback on the mattresses. When we find spots on our mattresses, what ever the source, we clean them with an enzyme that eats any bacteria so what remains is not harmful at all. After the enzyme has had a chance to do its business we clean the area to remove the discoloration. In your case we may have missed a mattress with an issue and for that I apologize. I have looked into it personally and we actually had to replace that mattress because it didn’t come clean to our satisfaction.
Thank you again for letting us know about your stay and we hope to see you again in the future, hopefully we can catch any issues before you do :)

Dan Walker
General Manager
La Quinta Inn & Suites Eugene
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

526 reviews from our community

Traveler rating
    251
    155
    71
    31
    18
See reviews for
214
137
42
82
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
A TripAdvisor Member
Reviewed February 2, 2013

My one and half year old son; 'bubbas man' and I stayed for almost a week and it was the best part of our vacation. The staff are wonderful and the breakfasts were awesome. The cleanliness and privacy was very serene. The beds were so comfortable it was almost better than the pool/spa tub. It was overall one of the best hotel stays i've ever had. Definatley something to write home about. Bubbas man was pretty crazy exploring the halls, elevator, and soda machines(they were his favorite). And the staff were very helpful and not in the least bit bothered by the little explorer although i had moments of tested patience.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 23, 2013

Friendly staff from the moment we walked through the door. Accommodations worked great for our family of four. Room came with a microwave and refrigerator which was a bonus. Breakfast was good. They even opened a little early to accommodate early play times. Would definitely stay here again. Convenient location to U of O facilities. Loved it!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 6, 2013

Hotel was clean, staff was very friendly and helpful.
Would recommend this hotel to others.
Appreciated the pets welcome philosophy.
Room was clean, bed was comfortable, lots of space.
Enjoyed our stay.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank LilyCharles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bend, Oregon
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 28, 2012

The location is excellent. Hotel is close to the college football stadium, walking trails along the Willamette river, and downtown and Amtrak are only a 1/2 mile walk. There is a nice indoor pool and the staff was very accommodating about allowing us to invite our grandkids in for a swim. The breakfast is very good. I especially enjoyed the biscuits, eggs, and gravy every day.

My only downgrade would be for the lack of an airport shuttle.

Room Tip: Pick a high room with water view.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TLCWazzu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yacolt, Washington, USA
2 reviews
Reviewed December 25, 2012

pay the extra money and get a huge suite, along with the extra room you get a extra tv. pool, hot tub and fitness room to help you relax. Continental breakfast was better than most hotels. when needing a place in the Eugene area to stay this hotel is diffidently my first call

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank lesteraaronw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Eugene hotels
1.2 mi away
Valley River Inn
Valley River Inn
#5 of 35 in Eugene
670 reviews
1.3 mi away
Holiday Inn Express Hotel & Suites Eugene
0.7 mi away
Hilton Eugene
Hilton Eugene
#4 of 35 in Eugene
1,034 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Home2 Suites by Hilton Eugene Downtown University Area
0.6 mi away
Inn at the 5th
Inn at the 5th
#1 of 35 in Eugene
851 reviews
2.5 mi away
Comfort Suites Eugene
Comfort Suites Eugene
#15 of 35 in Eugene
352 reviews
Show Prices
Show Prices
Show Prices

Been to La Quinta Inn & Suites Eugene? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Quinta Inn & Suites Eugene

Property: La Quinta Inn & Suites Eugene
Address: 155 Day Island Rd, Eugene, OR 97401-7911
Phone Number:
Location: United States > Oregon > Eugene
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Eugene
#7 Romantic Hotel in Eugene
#8 Business Hotel in Eugene
Price Range (Based on Average Rates): $$
Hotel Class:3 star — La Quinta Inn & Suites Eugene 3*
Number of rooms: 73
Official Description (provided by the hotel):
Enjoy the relaxing waterfront setting of the La Quinta Inn & Suites Eugene, located on the banks of the Willamette River next to Alton Baker Park and the University of Oregon's Autzen Football Stadium. Our pristine location is perfect for every occasion. Guests have easy access to Eugene's bike path and walking trails, downtown, shopping at Valley River Mall and Oakway Center, 5th Street Public Market, University of Oregon Campus and the Hult Center for the Performing Arts. We are located just a few miles from the Lane County Fairgrounds and Expo Center. Take a scenic drive, enjoying nearby historic covered bridges, waterfalls and wineries. Enjoy nearby golf and white water rafting. The Oregon Coast is a relaxing one hour drive away. The La Quinta Inn & Suites Waterfront Eugene has a 24-hour fitness center, guest laundry, heated indoor swimming pool, spa, and gift shop. Stay connected with free high speed wireless internet access recently upgraded to 100Mbps download and 20Mbps upload, and a 24-hour business center. Enjoy several restaurants in close proximity to the hotel. Start each day with a delicious Free Bright Side Breakfast served fresh each morning. All of our comfortable rooms come with such amenities as a refrigerator, microwave, coffee maker, high speed wireless, 42 inch flat screen HD TV's with over 50 HD channels in our new 100 channel line up. Pets are welcome. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, Hotwire, Priceline, TripOnline SA, LaQuinta, Cancelon and getaroom.com so you can book your La Quinta Inn & Suites Eugene reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Quinta Inn And Suites Eugene Hotel Eugene
La Quinta Hotel Eugene
La Quinta Eugene
Eugene La Quinta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing