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“Rude Manager + Shabby Room = Bad experience”

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Americas Best Value Inn Eugene
Ranked #20 of 35 Hotels in Eugene
A TripAdvisor Member
“Rude Manager + Shabby Room = Bad experience”
Reviewed August 13, 2005

Rude manager: After making reservation online, we received written and verbal confirmation from the manager, Ken confirming our Non-Smoking room. Upon arrival, we got a Smoking Room with a very strong smell. Instead of resolving this issue, he blamed us for making a reservation online instead of calling the place directly. He said, all online reservations are made through a 3rd party, thus he can’t change our room without a charge. Since we couldn't cancel our reservation on the spot, we ended up paying extra. He offered no apology and even denied his confirmation.

Rooms: Rooms are dingy and shabby. Carpets are old and dirty; sheets are questionable.

Would not recommend this place to anyone.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
A TripAdvisor Member
Reviewed May 3, 2005

best Value is a nice play to stay when you need a place to sleep. That being said, the room I received was not the Best. I was in Eugene for a Conference at U of O. I reserved this through the internet and accidentally reserved a smoking room, which I changed to non smoking for about $15 more per night. Room had a kitchen, but lacked anything that I might use it for. Had an oven but no pots, pans. Oven looked 30+ years old. Front door had a deadbolt that didn't lock with a newer bolt in door. Bathroom was very small, in which a large person would have trouble fitting. Window in bathroom was painted shut with rust/mold covering the frames. When first cleaned or after taking a shower, bathroom smelled like kitty litter that needs to be changed.

Had no iron. Lighting was questionable. I avoided the place, only sleeping there. I Would reccomend spending a little extra money and getting a name place rather than looking at the pictures on the website and assuming it to be a great place to stay.

  • Stayed April 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Eugene hotels

Rio Rancho, NM
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 22, 2004

Checked into the hotel with a coupon on a Saturday night. Paid a few dollars more but that was ok since it was a Saturday night stay. We learned to ask to look at the room first before taking it. We noticed it was small (one full size bed for 2 people) but we were only going to stay one night so we thought it would be ok. The good things about the room is that it had a frig/microwave and high speed internet. It also had expanded cable. The bad thing was the fitted sheet was dirty and stained as if it was not changed from the previous room guest. The blanket was also stained but we just took it off the bed. We brought the dirty sheets to Managements attention. She was visible embarrassed and apologized and gave us new sheets immediately for us to replace. We understand there are larger rooms and if we happen to be in the area, we may consider trying this hotel again.

Helpful?
8 Thank ERipley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 1, 2003

The Best Value Inn in Eugene is truly a great value. The clean, well-lit rooms are packed with conveniences for guests, ranging from combination microwave/refrigerators and premium movie channels in the standard rooms, to full-service kitchens in several larger rooms which resemble studio apartments rather than motel rooms. A decent free breakfast is also included, and there are guest laundry services available. If you want a clean, quiet motel close to downtown Eugene and the University of Oregon, this is the place to go. Management has recently enhanced the value of the rooms by installing high-speed DSL Internet access, allowing guests to access the Net whenever they want without tying up the switchboard.

Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn Eugene

Property: Americas Best Value Inn Eugene
Address: 1140 West 6th Avenue, Eugene, OR 97402
Location: United States > Oregon > Eugene
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #20 of 35 Hotels in Eugene
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn Eugene 2*
Number of rooms: 37
Official Description (provided by the hotel):
The Best Value Inn at Eugene, Oregon is a family and pet friendly extended stay hotel, offering deluxe services and features, value packages, and an ideal location near the Fairgrounds, University of Oregon, Hult Center, Downtown, and Eugene Airport. ... more   less 
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Also Known As:
Americas Best Value Inn Eugene Hotel Eugene

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