Rude manager: After making reservation online, we received written and verbal confirmation from the manager, Ken confirming our Non-Smoking room. Upon arrival, we got a Smoking Room with a very strong smell. Instead of resolving this issue, he blamed us for making a reservation online instead of calling the place directly. He said, all online reservations are made through a 3rd party, thus he can’t change our room without a charge. Since we couldn't cancel our reservation on the spot, we ended up paying extra. He offered no apology and even denied his confirmation.
Rooms: Rooms are dingy and shabby. Carpets are old and dirty; sheets are questionable.
Would not recommend this place to anyone.
- Official Description (provided by the hotel):
- The Best Value Inn at Eugene, Oregon is a family and pet friendly extended stay hotel, offering deluxe services and features, value packages, and an ideal location near the Fairgrounds, University of Oregon, Hult Center, Downtown, and Eugene Airport. ... more less
- Reservation Options:
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- Also Known As:
- Americas Best Value Inn Eugene Hotel Eugene