Being that is it is right by campus many if not all of the front desk staff are collage students. I'm not saying that this is necessarily a bad thing but they seemed uneducated in regards to working in the hospitality industry. Several issues arose during my 2 night stay in Eugene and the staff was either not very prompt or didn't know how to address the issues. Upon leaving I wrote a letter to the front office manager addressing everything that had happened. I was very surprised that she responded to me via email offering her sincerest apologies. I was impressed that she got back to me as quickly as she did and will be giving them a second chance in the future.
- Official Description (provided by the hotel):
- Book direct and save. The Phoenix Inn Suites hotel in Eugene, Oregon offers 95 spacious, comfortable and inviting suite accommodations. Each sleeping room offers amenities with both the corporate guest and the leisure guest in mind. Our staff is here to make your stay seamless. Ready to navigate you around Eugene, we are experts at getting you around the University of Oregon and Northwest Christian University. Headed to a game, or to a local brewery? Please ask us for directions to wherever your destination may be. While at the hotel, take time to relax beside our indoor pool and spa, and enjoy our complimentary high speed, wireless internet. Parking is also complimentary and is set to accommodate one car per room reserved. And remember, each morning our hotel features a delicious, Hot Breakfast Buffet. ... more less
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- Also Known As:
- Phoenix Inn Suites Eugene Hotel Eugene
- Phoenix Hotel Eugene
- Eugene Phoenix Hotel