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“Double charge and rude manager” 1 of 5 bubbles
Review of Campus Inn & Suites, Eugene Downtown

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Campus Inn & Suites, Eugene Downtown
Ranked #26 of 34 Hotels in Eugene
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Double charge and rude manager”
1 of 5 bubbles Reviewed July 5, 2014

I first of all want to say that my hotel room was very nice. TV was a flat screen, bed was pretty comfortable.

When I first called in to stay around the end of June, the very first time, it was lovely. The lady who assisted me and my friend was very kind and helpful.

Me and my friend came back to Eugene in July for family reasons. We decided to stay at the campus inn because of our first experience. I called in and spoke with the manager and informed him of a deal online for 54.00 + tax for a hotel room. But he insisted that the deal was for 60.00 + tax. Yes, I know not much of a difference, but still I'm always on a lookout for a good deal!

Any who, after that I decided to just say whatever and called around for other places to stay, seeing as how I was in a hurry to find a place for a cheap deal, I called back and spoke to the same guy. I told him that I wanted a room for one night. He was typing everything in and I then asked him if there were any early check-ins.

He said that the earliest was for 3 (the usual check in time) I then told him "never mind, I'll callback" he then told me to call back in an hour to see if there were any rooms to check into earlier.(I remembered that I needed a place by 1 when I called back) I then went about my business and ended up choosing a cheaper hotel anyway.

Now. Today. July 5th 2014, my friend woke up and realized his card had been charged 66.30 cents TWICE. (One the already went through, and one that was pending as a pre-auth) I called the guy and he stated that the pre-auth would come off, but the one that already posted will still go through because I never called to cancel. I proceeded to tell him that I never gave him that information and I never asked him to charge the card. I said "never mind". And "I'll call back if I want this room" well, any who.

After our conversation ended, I spoke with my friend and told him that what must have happened is he probably just assumed that we were going to use the same card on file as before (which is funny because that card on file wasn't even my card, it was my friends card. When I was going to make a reservation, I had my card pulled out to use since the other one was HIS.) and charged it without being sure that we were definitely going to stay for a night there.

My friend then called back etc. etc. (manager was rude and kept interrupting my friend). So the point of this is that, yes this hotel is pretty nice when it comes to the room, but the manager (not the lady, I forgot her name but she was pleasant) is horrible.

I'm not trying to rage here or whatever, I'm just letting you know that if you do call about a room with a card on file...(or even if you don't have one on file) and you don't want to stay, clearly state that you don't want to stay there because they will assume that you want to just by calling apparently.

Stayed June 2014
Helpful?
1 Thank Alexaorion23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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219 reviews from our community

Traveler rating
    58
    70
    48
    30
    13
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Portland, Oregon
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed June 24, 2014

We spent 3 nights at the Campus Inn so we could attend the Black Sheep Gathering. The room was clean, but our sink filled up almost to the top immediately and didn't drain as it should. We did report it to the front desk and it was fixed, but it shouldn't have happened at all. This plugged sink had been there quite a while. The bed was very comfortable as were the pillows. We only had 1 upholstered chair vs 2 the pictures show. Being an outside entrance hotel, it was noisy with people going by outside. Because of the nice weather, we wanted the window open instead of having the noisy a/c on.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank AtlantaGirl11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Temecula, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 15, 2014

I go to Eugene a lot as my daughter is a U of O student. I've stayed in various affordable motels, and Campus Inn is by far the best. Clean, close to downtown, friendly staff, laundry, and even a small workout room. If you want a good price within walking distance to everything, I highly recommend this place.

Room Tip: 2nd floor rooms are more private as otherwise you face the parking lot.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank amphionpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
College Station, Texas
Level Contributor
290 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 bubbles Reviewed June 14, 2014

This hotel is right by oregon university and the area is a bit seedy. The hotel itself is older, but was clean and well maintained. We had a two queen room with sofa bed. The room had a refrigerator/microwave. I would have rated this one a notch higher, but breakfast was below average and some of the other guests were scary looking. No pool, but there is a hot tub. Ok for an overnight, but I'd look elsewhere for a longer stay.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jrhales77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed June 13, 2014

This is a clean, well kept motel. I stayed here immediately following 5 nights in a luxury resort in Hawaii, which probably colors my view a bit. However, in Maui I woke up every morning with a backache, and at Campus Inn, I slept like a baby! Very comfortable bed, no backache. I was also very happy to find they had free wifi. It's in a great location and reasonably priced.

The downsides:
1. The walls are thin - I could hear my neighbor's TV and people outside my room.
2. My refrigerator didn't work, so the yogurt I bought didn't get refrigerated and had to be tossed.
3. There is no elevator so I had to heave my heavy suitcase up the stairs
4. The shower curtain rod was installed in the wrong place, so the shower curtain hangs into the tub and takes up about 1/4 or more of the shower. Therefore it was touching my body during the entire shower which sort of grossed me out, knowing that it touches EVERYONE who showers in this tub. I wonder if every room has this problem? (I am in room 223)

Room Tip: Ask for a ground floor room if you don't want to or can't carry your suitcase up a flight of...
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  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed June 9, 2014

I picked this hotel because it had a 3 star rating on another site. I stayed there on two separate nights. Each night, I found the bed sheets were not even tucked in, so when you pulled the blanket off, you'd see the mattress sides uncovered. Seemed like the sheets weren't even large enough to tuck in so it looked just like a tablecloth hanging over the sides.

On the first night, our room (228) had a faulty bathroom door. We informed the front desk the next morning. The lady who greeted us when we checked in was very friendly, but failed to let us know that there was a jacuzzi on-site which we could really have used had we known! The first room seemed cleaner than the 2nd one.

The 2nd night, our room (226) had dirty carpets near the bed (crumbs and other white stuff left from a previous stay perhaps and a dead bug by the window) and sadly, a slightly less than clean bathtub and there was some rather gross-looking stuff stuck on the tiles of the bath.

We were tired, so we just went straight to sleep both times and tried not to think about anything else. The air-conditioner in the 2nd room was very loud. Sounded like an airplane trying to take off each time it kicked in to keep the temperature consistent.

The sheets seemed to be very clean each time and the beds were pretty comfortable. The lady at the front desk was friendly both times but the guy in the morning didn't even greet us when we showed up for breakfast and we were the only ones in the front area.

Will try to look for other options in the future. Experience was really just ok. Enjoyed the waffles at breakfast but could really do with a place to eat it (only table at front has two high seats sharing a space with the computer desk) and I agree with previous reviewers that some eggs would have gone a long way. That said, liked that there was free parking and free WIFI. Both were very helpful.

Room Tip: Make sure you clarify the room you want again at the check-in. I was given a room that wasn't wh...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank CempedakCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 1, 2014

I think this is the best bargain motel in DownTown Eugene, OR. Great rates. Clean, good breakfast and coffee, comfortable bed, quiet. Convenient walk 2 blocks for excellent restaurants, nightlife - 4 blocks walking, or stumbling distance. Please drink responsibly. Love the lights in the trees at night!!

  • Stayed May 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Campus Inn & Suites, Eugene Downtown

Property: Campus Inn & Suites, Eugene Downtown
Address: 390 E Broadway, Eugene, OR 97401
Phone Number:
Location: United States > Oregon > Eugene
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #26 of 34 Hotels in Eugene
Price Range (Based on Average Rates): $
Hotel Class:2 star — Campus Inn & Suites, Eugene Downtown 2*
Number of rooms: 59
Official Description (provided by the hotel):
Welcome to the Campus Inn, a newly remodeled hotel conveniently located in the heart of downtown Eugene, Oregon. Family friendly and affordable, the Campus Inn offers excellent accommodations, an unbeatable downtown location, and superior customer service. Amenities at the Campus Inn include a continental breakfast, Hi-speed wireless Internet, a peaceful deck veranda, a refreshing Jacuzzi, Nautilus Free-weights & Treadmill in our fitness Center. ... more   less 
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Also Known As:
Campus Hotel Eugene

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