This comment concerns a Fire Code Violation and Unacceptable/Deplorable Customer Service at the Hampton Inn Eugene.
PART I - Fire Code Violation:
Hampton Eugene knowingly Violated their own fire code in an attempt to make an extra $35 from me on July 27th, 3013. Hampton Inn - Eugene allowed my family of 4 to stay in a room with a Max rating of 3 people. I was never informed of the rooms Max Fire Code occupancy OR extra charge at check-in even though the Hotel was aware my family size was 4.
PART II - Unacceptable/Deplorable Customer Service:
I was polite and professional while trying to resolve the $35 extra charge at check-out on July 27th. The Front Desk clerk was rude, un-willing to escalate to her manager and called the POLICE on me, while evicting me from the Hotel.
Of course any Hotel has every right to kick anyone out, hence I had no option but to leave the Hotel and Parking lot before the POLICE arrived and Charged me with trespassing, pathetic.
Please note that I am a very loyal Hilton Honors Silver account holder this fact did not seem to matter to Hampton Inn - Eugene, staff.
I have escalated this issue to Hilton Worldwide. I believe the Management needs to be changed. Employees poor customer service is simply a reflection on the Managers at Hampton Inn Corporate.
Signed - W. N.
- Official Description (provided by the hotel):
- Hampton Inn Eugene is located close to Lane Events Center, Maurie Jacobs Park, Territorial Vineyards and Wine Company. Free amenities include WiFi, hot breakfast, indoor pool and a fitness center. ... more less
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- Also Known As:
- Hampton Inn Eugene Hotel Eugene
- Eugene Hampton Inn