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Comfort Suites Eugene
Ranked #15 of 38 Hotels in Eugene
GreenLeadersSilver level
Reviewed August 27, 2012

High marks for this hotel overall, but PLEASE check your bill before checking out. In mid-August 2012, the hotel computer was automatically charging each guest $1.99/day 'in room entertainment'. When I asked at check out, the front desk person said their computer was automatically charging this to everyone, even if the guest never even turned on the television. They said the fault was with the check-in staff for not over-riding that computer program. In my mind, any hotel using a computer program that automatically adds $2.00 for each guest is running a fraud.

Room Tip: Ask for top floor to minimize noise from above.
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  • Stayed: August 2012, traveled solo
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1  Thank Marc1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded August 28, 2012

Thank you for taking the time to write your review of the Comfort Suites ~ Eugene.

In response to your allegation of fraud, we would simply ask you to review the
guest review / manager response posted immediately previous to your posting.

The management response previous to this response will we hope, offer some insight into the new "Movies and Shows" service that we offer our guests. And will hopefully clarify the hotels' need of this simple fee so that we might continue to offer this wonderful service.

DPR

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229 - 235 of 367 reviews

Reviewed August 26, 2012

Seems minor, but charging $1.99 per day to turn the TV on is going to keep me away from this hotel in the future....on principal alone. There was a woman at the front desk while I was checking in who was checking out and demanding that the charges be removed. Otherwise a nice stay, comfortable and large room. Close to University of Oregon.

  • Stayed: August 2012, traveled with family
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1  Thank Aljameela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded August 28, 2012

Thank you for sharing your opinions about the in-room movie service fee. We have been attempting to explain the “How’s and Why's” of such a charge, but unfortunately the importance of such an explanation is often overlooked or goes unheard.

To clarify:
The Comfort Suites ~ Eugene now offers High Def. Pay-Per View movies in each room. By purchasing these movies, we were offered a bundled package at a greatly reduced rate, to also incorporate a wide array of free movies and shows as well. These free movies and shows, in lieu of paid premium movies.
In order for the hotel to account for this service, a nominal fee of $1.99 is charged to each occupied room, every night. This is a service charge, so that we can keep and maintain the service. It is not a hidden fee, designed to increase the hotels revenue, as is so often the consumer’s beliefs. If this were the case, as it is in many other local properties, we would simply increase the rates of the rooms to cover the expense. These increases would almost certainly be a percentage based increase, and would almost certainly amount to more than $1.99. Instead, the CEO, and the General Manager, believed it to be more tactful, to simply explain the fee, and its necessity before a guest check-into the hotel. In this way, the guest maintains the power of choice, and can decide whether or not this small fee will change their lodging decision.

We hope that this clarifies this simple service fee for you. As always, your input is very valuable, and we will continue to monitor feedback regarding this service, so that we might continue to provide the excellence in service that you have come to expect from Comfort Suites ~ Eugene.

DPR

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Reviewed August 21, 2012

We loved our choice in picking this hotel. Very clean, Very new. The rooms, pool and breakfast area were fantastic. You should not be dissapointed staying here. We stayed at 10 hotels on our vacation and this was #2 on our list.

  • Stayed: August 2012, traveled with family
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1  Thank bosbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded August 22, 2012

We LOVE IT when guests love us :-) !!!

Yes, it's true. We are a very new hotel (Built brand new in June 2008). The owners goal was to create a beautiful, quiet and relaxing business and family hotel. With office resources a business person might need, and exciting hotel amenities for the leisure traveler and/or families, we think they captured the best of everything.

We are very pleased to have made it to #2 on your list. Please, give us a call or send us an email. We would very much like to know how we might become your #1 hotel on your next adventure.

DPR

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Reviewed August 19, 2012

You absolutley need a car for this hotel, if you wish to spend time in downtown Oregon or go out to eat. No shuttle and limited free breakfast. Even a shuttle to/from the nearest bus stop would be a big plus.
Much better values available.
Rooms are nice and large.
Fairly new hotel

  • Stayed: August 2012, traveled with friends
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1  Thank Professor10_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded August 20, 2012

Thank you for taking the time to review our property.
It's unfortunate that we were unable to meet your needs during your stay.
While our property is not in the the bustling environs of downtown, we believe that this is made up for in peace and quiet.
We hope you consider us again in the future. Perhaps when a more, "Out of your way" hotel is needed.

DPR

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Reviewed August 18, 2012

If you are looking for comfort and cleanliness this is the place for you. We stayed in a spacious king bed room and were very happy. The bed was a comfortable pillow top - the room spotless and the bathroom sparkling. Eugene itself was an unexpected delight. We'd love to return.

  • Stayed: August 2012
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1  Thank Jackiejoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded August 20, 2012

We are very pleased that you found the Comfort Suites ~ Eugene to be so comfortable and clean.
Thank you for reviewing our property (and our little town :-).
Our hotel, and the city of Eugene, hope you return to visit again, very soon.

DPR

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Reviewed August 14, 2012

You won't do better in Eugene. Excellent hotel. Everything is nice and new. Friendly, efficient service. Bright comfortable rooms, good beds, pool. Very good breakfast. Good wifi coverage. Highly recommended.

  • Stayed: August 2012
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2  Thank Waterloonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded August 17, 2012

Your review is very kind. Thank you. We hope others will read what you have written, and consider your experience when making their own reservation plans.

DPR

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Reviewed July 27, 2012

Clean, Comfortable, great service. Staff was polite and welcoming. Large breakfast, surrounding restaurants were great. Huge bathrooms, tons of amenities. Only complaint would be poor acoustics in indoor pool room. Would absolutely recommend and will stay again next time I'm in the area.

Stayed: July 2012, traveled with family
Thank pkurtz817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded July 31, 2012

Thank you for your review. We are pleased that your stay pleasant. Your compliments are very kind, and your comments about our pool area, and the accoustics within, will be brought up at our next meeting.

We thank you for your reccomendation and will look forward to your next visit.

DPR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Eugene

Address: 3060 E 25th Ave, Eugene, OR 97403-2213
Phone Number:
Location: United States > Oregon > Eugene
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Eugene
#3 Family Hotel in Eugene
#5 Romantic Hotel in Eugene
#9 Business Hotel in Eugene
Price Range: $74 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Eugene 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
BEAUTIFUL NEW HOTEL!COMFORT SUITES~EUGENE Eugene, Oregon. Opened June '08- VOTED In The Top 3 On TRIP ADVISOR. Easy on/off ~ I-5 exit 191. High Quality Suites/Cost effective rates. Free Breakfast, Internet, Guest Parking, Local Calls. Minutes from: Univ. Of Oregon, Downtown Eugene/Springfield and Autzen Stadium. Amenities include: microwave, mini-fridge, irons/ironing boards, work desk w/ ergonomic chair, voicemail, coffee makers, 32in. Flat-screen plasma TV w/ remote, cable TV, in-room sofa sleepers, indoor pool & hot-tub, as well as fitness room w/ modern work-out equipment. ... more   less 
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Also Known As:
Comfort Suites Eugene Hotel Eugene
Eugene Comfort Suites

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