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“good hotel, bit out of town”

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Comfort Suites Eugene
Ranked #15 of 38 Hotels in Eugene
GreenLeadersSilver level
Reviewed May 7, 2011

Beware trying to find this place with sat nav as it is in a new spot. Ended up other side of town. They then give you denny's address which gets you there. Nice new hotel and pleasant helpfull staff. easy drive downtown.

  • Stayed: April 2011, traveled as a couple
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1  Thank emelian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded May 12, 2011

Thank you for taking the time to review our property. We are constanly trying to update our location through all of the navigation tools available. Alas...the down side of being NEW!!!
We are happy that you were able to reach us, and that we were able to provide you more accurate directions when you requested them.

For those of you who have yet to stay with us:
I-5 (North or South) to Exit 191.
Northbound-turn left at the stop sign at the top of the ramp.
Southbound-Turn right at the first stop sign. Turn left at the second stop sign.

Hope to see EVERYONE soon,

DPR

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298 - 304 of 367 reviews

Reviewed May 3, 2011

I reserved a whirlpool suite on-line and wanted the top floor in a 'quiet location' at this newish property. At check-in I found out the suite is on the 2nd floor and next to the elevator...real red flags for me. The very professional desk clerks assured me that I would not hear the elevator or the person above. They were right, and the room was wonderful, bright, and very clean. The CS brand can have some odd room designs to include placement of desks, furniture and TVs, but it is obvious this hotel tries hard to please in design and service. The whirpool is in a separate connected room, with fireplace and TV monitor. Bed and couch were very comfortable. Wet bar, fridge and microwave were all in good order and clean. Hot breakfast was a bit better than Hampton Inn's offering. Only drawback is parking, which is on 3 levels on a hill and somewhat limited. If you have a trailer, just hope they aren't sold out. Hotel is just south of 'main' I-5 hotel/restaurant exit where there are plenty of gas stations, restaurants, hotels. No restaurants/shopping within walking distance, but are very close, and hotel offers handy "room service" from area restaurants. Good choice for Oregon parents.

Room Tip: Get a suite, it is worth it.
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  • Stayed: April 2011, traveled on business
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2  Thank Kerry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded June 8, 2011

Thank you very much for taking the time to review our property. I apologize that this review response took a little longer than normal.

We are very happy that the quietness of the hotel, and more specifically, your whirlpool suite, was surprising. It is very rewarding to hear from you after your stay. The general manager and I remember your original trepidation regarding noise and it is always comforting when the guest confirms our boasts. We hope that the next time you're in town, you'll choose our quiet locale again. We'll always try to make sure the suite you requested, is a quiet one.

Yours in Service,

DPR

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Reviewed May 1, 2011

Stayed here one night, had a room with two queen beds. Room was big with a half wall divider, included a sleeper sofa, refrigerator, microwave. Nice breakfast in the morning. Check in was very slow, two people behind the counter but only one was checking people in and it was busy! VERY small parking lot! we had to park in a gravel area across the street.

  • Stayed: April 2011, traveled with friends
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Thank roguemckenzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded May 12, 2011

Thank you for taking the time to review our property. We are pleased that you found the room accomodating and that you found the breakfast adequate.
It's unfortunate that the check in process was slow when you arrived. And we apologize for any inconvenience it may have caused you. We have new employees at our property who are learning as quickly as possible. We hope that, upon your next visit, you will once again be checked in promptly and accurately.
Again, thank you for taking the time to offer us your insight. we hope to see you again soon

Warmest Wishes from the Comfort Suites ~ Eugene Family,

DPR

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Reviewed April 26, 2011

This was our third stay at this property and we were not dissappointed. We stayed in the spa suite for my husband's birthday and wished we could have spent more that one night. The staff is friendly and helpful and the hotel is clean and well cared for. I did not go down to breakfast but my husband was not impressed.

  • Stayed: April 2011, traveled as a couple
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1  Thank tr53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded May 12, 2011

Thank you for taking the time to review our property. We are pleased that you enjoyed your stay once again. We wish that you might have stayed longer as well.
In regards to the breakfast, we thank you for your feedback. Choice Hotels and the Comfort Suites brand is introducing a new breakfast line this Spring/Summer. Any ideas he might like to share would be appreciated. All ideas are being considered.

Warmest Wishes from the Comfort Suites ~ Eugene Family!

DPR

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Reviewed April 11, 2011

I checked out the reviews for this hotel before booking, then I went online to their website and found a great manager's special, called and booked our 1 night stay over the phone with Dustin. On our arrival day we were a little early for check-in, and Dustin got us in a room right away, great location too... I usually shy away from being near the elevator because they can be noisy. This elevator was quiet and we did not hear it in the room at all.

We had a king room, for my husband, 7 yo daughter and I, and we felt it was very spacious--especially for the great rate we paid. Everything was very clean, and there is a fridge and microwave in the room--although we didn't use them, it was nice they had them available. If I was to have any complaints, it was that they still have comforters on the beds and haven't switched like many hotels to a easily washable runner to dress up the bed. I, of course, removed the comforter and didn't worry about it anymore.

We had things we had to go do, but when we got back around 9 pm that night we went and enjoyed the pool, hot tub and sauna. I did miss having some sort of water bucket and dipper in the the sauna to add some humidity (as instructed on the sauna instructions inside.) But my daughter loved the pool. And when there was an incident with another guest getting cut and tracking blood around the pool area the hotel staff came down immediately and used bleach to clean up the mess.

Breakfast in the morning was great! Hot scrambled eggs, biscuits and gravy, make-your-own waffles, yogurt, cereal, fruit, and pastries... This was a really nice touch, especially the eggs--hard to find with most hotel free "breakfasts."

After breakfast we showered (great shower, perfect water pressure!), and were out the door... just did express checkout, since again we had places we needed to be.

I thought the location was perfect for going over to the U of O... one exit away, so it only took a matter of minutes, and it was nice to be away from the university for the night--as I am sure the hotel really close can get loud.

I highly recommend this hotel, and we will be staying there again for our next trip to Eugene.

  • Stayed: April 2011, traveled with family
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Thank kierste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded May 10, 2011

Thank you very much for taking the time to review our property. We are very pleased that you were met with the exceptional service that you were expecting. If and when you chose the Eugene area again, we hope that you remember the Comfort Suites ~ Eugene. You have our word that we will always do our best to live up to your standards.

Warmest Wishes from the Comfort Suites ~ Eugene Family!

DPR

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Reviewed April 7, 2011

Met with quick and efficient service....with a smile. Very helpful.
Location is a little out of the way for most of the Eugene activity, but that was O.K.

  • Stayed: March 2011, traveled on business
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1  Thank Bogeyman_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded April 26, 2011

Thank you very much for taking the time to review our property. We appreciate your business, and we're happy that you chose to stay at our beautiful hotel. It pleases us tremendously that we were able to draw you to our hotel, and away from the hustle and bustle of the downtown area. We hope to see you in the future.

Warmest Wishes from the Comfort Suites ~ Eugene Family,

DPR

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Reviewed March 31, 2011

We were on our way to San Francisco from Vancouver and stopped for an over nighter at this Hotel. The room was spacious clean and quiet. The staff were friendly and helpful and the breakfast was great. There was an indoor pool with spa and a small gym. We would definitely stay there again.

  • Stayed: March 2011, traveled with family
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2  Thank heltom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this reviewResponded April 13, 2011

Thank you very much for taking the time to review our property. We're thrilled that you found our property and staff to be clean and quiet, friendly and helpful. We would enjoy having you stay again anytime you're in the area.

Hope you had a safe and enjoyable trip North. Perhaps we can meet again on your way back down.

Warmest Wishes from the Comfort Suites ~ Eugene Family,

DPR

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Additional Information about Comfort Suites Eugene

Address: 3060 E 25th Ave, Eugene, OR 97403-2213
Phone Number:
Location: United States > Oregon > Eugene
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Eugene
#3 Family Hotel in Eugene
#5 Romantic Hotel in Eugene
#9 Business Hotel in Eugene
Price Range: $74 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Eugene 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
BEAUTIFUL NEW HOTEL!COMFORT SUITES~EUGENE Eugene, Oregon. Opened June '08- VOTED In The Top 3 On TRIP ADVISOR. Easy on/off ~ I-5 exit 191. High Quality Suites/Cost effective rates. Free Breakfast, Internet, Guest Parking, Local Calls. Minutes from: Univ. Of Oregon, Downtown Eugene/Springfield and Autzen Stadium. Amenities include: microwave, mini-fridge, irons/ironing boards, work desk w/ ergonomic chair, voicemail, coffee makers, 32in. Flat-screen plasma TV w/ remote, cable TV, in-room sofa sleepers, indoor pool & hot-tub, as well as fitness room w/ modern work-out equipment. ... more   less 
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Also Known As:
Comfort Suites Eugene Hotel Eugene
Eugene Comfort Suites

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