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Hilton Eugene
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Reviews (1,172)
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Reviewed July 27, 2014

Always a great experience, hospitality is outstanding and service top notch. Here with the family attending the Junior World Track Championships in Tracktown USA. The hotel has completed a renovation since our last trip to Eugene for a Ducks football game in 2013. The room is very comfortable and the bed is the best nights sleep anywhere. This is our hotel of choice whenever our travels bring us to Eugene, Oregon. Close to Hayward Field and Autzen Stadium. Be sure to enjoy a glass of Oregon Pinot Noir in the lobby bar and a great breakfast buffet in the restaurant. Providing exception service during this visit were Mary at the Front Desk, Daryl in the restaurant, Gerald in Banquets and Jody the General Manager. All staff display genuine and warm hospitality with sincere smiles. It is obvious that the staff here love their jobs. We can't wait for our next visit.

Go Ducks.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Haddon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2014

I stayed here for just one night. The Bach Festival was happening next door. The staff were very gracious. I followed the advice of other Trip Advisors and asked for a room away from the rail road tracks and the front desk was very accommodating about making that change. We got in after the main restaurant closed and only minutes before the bar closed but the staff still took our order for a light supper at that late moment and did not act bothered at all about our tardiness. The room seems to have been updated recently. The Hilton standard nice bed, bath and products were all there. I have absolutely no complaints about this hotel.

Room Tip: ask for a room on the side OPPOSITE the rail road tracks if you want a little more quietness
  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank countess11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jodychall, General Manager at Hilton Eugene, responded to this reviewResponded August 16, 2014

Dear Countess11,

Thank you for choosing to stay with us while in Eugene to attend the Bach Festival, and for taking time to share your review of our hotel. Our goal is to ensure that every guest is completely satisfied and enjoys a comfortable and productive stay with us. I am pleased to read of your experience in our restaurant and that you found our staff to be very gracious. We look forward to taking great care of you again during your next visit to Eugene!

Best regards,

Jody Hall
General Manager
Hilton Eugene

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014

This is a very convenient location in downtown Eugene and close to the University of Oregon campus and facilities. The staff is friendly and helpful. Rooms are clean, comfortable and quiet. I will stay there again the next time I'm in Eugene.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank E8269QVbarbarab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jodychall, General Manager at Hilton Eugene, responded to this reviewResponded August 16, 2014

Dear TripAdvisor Member,


Thank you for sharing your review of our hotel. I am glad that you found our downtown location convenient for your visits to the University of Oregon campus and that you found your accommodations to be clean and comfortable and our staff friendly and helpful. We hope you will choose to stay with us again in the future.

Sincerely,

Jody Hall
General Manager
Hilton Eugene

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014

Great room but staff were awesome! So very friendly and helpful. Felt well cared for. Sleeping on the bed was like being on a cloud!!! My arthritis did not bother me at all on this stay:) The food in the restaurant was well worth the price. I had the breakfast and lunch during my stay and both were delicious.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Jean J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jodychall, General Manager at Hilton Eugene, responded to this reviewResponded August 16, 2014

Dear Jean J,

Thank you for sharing your wonderful comments regarding our team members and the hospitality they delivered during your recent stay with us. I am pleased that you felt that they have met their goal of ensuring every guest feels well cared for, valued and respected. Our Chef will also be very pleased to know that you enjoyed all of your meals in our restaurant. Thank you again for sharing your review. we look forward to taking great care of you again soon!

Kind regards,

Jody Hall
General Manager
Hilton Eugene

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Reviewed July 21, 2014

This is very unfortunate. The hotel is good, nice large room, king size bed, friendly staff, but these freight trains through the night really prevent you from sleeping through the night. Even with the ear plugs you'll find in your room.

Stayed: July 2014, traveled as a couple
Thank Paraplu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jodychall, General Manager at Hilton Eugene, responded to this reviewResponded August 16, 2014

Dear Paraplu,

I am sorry that you did not find your accommodations quiet enough for your stay. While the local trains do not disturb all of our guests, we can offer to accommodate you on the south side of the hotel, based on room availability, if you prefer a quieter location. I am pleased that you were satisfied with the other aspects of your stay and that you found our staff to be friendly. We do hope you will choose to stay with us again if your travels bring you to Eugene.

Sincerely,

Jody Hall
General Manager
Hilton Eugene

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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