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“Bed too soft, always rolled to the center”
Review of Hilton Eugene

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Hilton Eugene
Ranked #4 of 38 Hotels in Eugene
GreenLeadersSilver level
Reviewed September 16, 2013

This hotel is not quite a quarter mile walk from the Amtrak station, which was perfect for our needs. The lobby has the traditional marble and brass decor that can be found in upscale hotels anywhere. Front desk was nice and check out was simple---a copy of your bill slipped under the door. Did not purchase the wi-fi. Being so close to the train station turned out to be not so fun, as the freight trains blew horns every time they passed through, and that seemed to be every hour or so throughout the night. Combined with the overly-soft bed that sagged to the center, it was a long night. Even with the balcony door closed, the noise was loud and the room became stuffy. Quite eager to be on our way.

  • Stayed: September 2013, traveled as a couple
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Thank natashabebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jodychall, General Manager at Hilton Eugene, responded to this reviewResponded September 20, 2013

Dear TripAdvisor Member,

Thank you for sharing your review of our hotel. Your feedback is important to us and very much appreciated. I am sorry that your stay with us was not up to your complete satisfaction. Our goal is to ensure every guest has a comfortable and productive stay, and we will continue to work hard to meet this goal. I do hope that you will give us another opportunity in the future.

Sincerely,

Jody Hall
General Manager

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811 - 817 of 1,117 reviews

Reviewed September 12, 2013

We had a great experience at the Hilton Eugene from the moment we entered the lobby. Our room was wonderful... comfortable and stylish. What really differentiated this hotel, however, was the staff. They were all helpful, friendly and professional....not one or two of them, but ALL of them. This staff truly understands they are in the hospitality business. Thank you!

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Nanci L C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jodychall, General Manager at Hilton Eugene, responded to this reviewResponded September 20, 2013

Dear TripAdvisor Member,

Thank you for taking time to share your review of our hotel. We greatly appreciate receiving feedback from our guests and the opportunity that it provides. I am very happy that you had a great stay with us and found our team members to be exceptionally hospitable and helpful. I look forward to having another opportunity to take great care of you again in the future!

Sincerely,

Jody Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2013

Overall, this hotel has great service (very friendly staff), but the facilities are a dump. The carpet was old, the bathroom had human nasal discharge dried out on the shower wall, the room was extremely hot and humid (and while they tried to fix it, it didn't help), and in general, the place feels run down and old. Additionally, the room had a poor set up, with a mis-matched chair, and non-functioning shower faucet that was either so hot it scalded or too cold.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank jazzgangsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jodychall, General Manager at Hilton Eugene, responded to this reviewResponded September 8, 2013

Dear TripAdvisor Member,

Thank you for sharing your review of our hotel. You feedback is important to us and we appreciate that you have taken time to provide it. I am glad that you found the service at our hotel friendly and efficient. We are under renovation currently. All of our guest rooms and public space are receiving all new decor, furnishings and added amenities, including in room refrigerators. I hope that you will stay with us again to experience our refreshed accommodations.

Sincerely,

Jody Hall
General Manager

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A TripAdvisor Member
1
Reviewed September 5, 2013

Great place to stay..great breakfast. Perfect location if going to the Ducks games. Needs to have transportation to and from game to make it perfect. Nice bar in lobby with giant TV to watch games, etc.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jodychall, General Manager at Hilton Eugene, responded to this reviewResponded September 8, 2013

Dear TripAdvisor Member

Thank you for sharing your review of our hotel. You feedback is valued greatly and we appreciate the opportunity it provides us. I am very pleased that you found our location perfect for enjoying University of Oregon football games, and that you enjoyed our food and beverage facilities. we look forward to taking great care of you again for future home Duck football games!

Sincerely,

Jody Hall
General Manager

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Reviewed September 4, 2013

Arrived here very tired after a lot of driving. There was some sort of city festival going on in the adjacent facility as well as a huge wedding in the hotel. A tremendous amount of noise and dozens of screaming kids racing around in the large room in front of the wedding ballroom. They were racing in front of us as we tried to get from the parking garage elevator to the hotel elevator. This place is trashy, dirty and in need of a huge overhaul. The clerk at the check in desk was snarky. They charge for newspapers even. The room itself was okay once we navigated the filthy and marred hallway/

  • Stayed: August 2013, traveled with family
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1  Thank M K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jodychall, General Manager at Hilton Eugene, responded to this reviewResponded September 8, 2013

Dear TripAdvisor Member,

Thank you for taking time to provide your review. Our guest feedback is very important to us and we appreciate that you have provided yours. I am very sorry, and apologize, for the disturbances you experienced from the wedding that was occurring at our hotel. We do want all of our guests to have an enjoyable stay and will continue to strive for success. Please also know that our hotel is currently renovating the guest rooms and public space. The remodel will be complete in November. We hope you give us another opportunity to take care of you in the future.

Sincerely,

Jody Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Not me (well, not so much!), but this property sure is. Everything about it speaks of its having seen better days. Dingy looking carpeting in the hallways, rooms are decent but felt worn out, sliding glass door was old ad rickety, furniture faded. Just lots of little things that made it surprising to be a Hilton. Def not up to Hilton standards.

  • Stayed: September 2013, traveled solo
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Thank DCTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jodychall, General Manager at Hilton Eugene, responded to this reviewResponded September 8, 2013

Dear TripAdvisor Member,

Thank you for providing your review of our hotel. Please know that the hotel is currently under renovation. All of our guest rooms, corridors and public space are receiving a complete remodel including new decor, carpet, and furnishings. Our guest rooms will also receive added amenities, including in room refrigerators. I hope you will stay with us after our renovations. I am very confident you will enjoy the refreshed accommodations.

Sincerely,

Jody Hall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

Room and bathroom were gross. We felt like we were stuck in some corner of construction of an old hotel renovation. Not happy, Felt like the room was more from a motel and the bathroom was a truck stop.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Gary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jodychall, General Manager at Hilton Eugene, responded to this reviewResponded September 8, 2013

Dear TripAdvisor Member,

Thank you for taking time to share your review of our hotel. We appreciate your feedback. I am sorry that our accommodations did not meet your expectations. Please know that the hotel is currently under renovation and all rooms will receive a complete remodel along with added amenities and in room refrigerators. I am very confident that our completed rooms will exceed your expectations. I hope that you will give us the opportunity to take care of you again in the future.

Sincerely,

Jody Hall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Eugene

Address: 66 E 6th Ave, Eugene, OR 97401-2224
Phone Number:
Location: United States > Oregon > Eugene
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Eugene
#4 Business Hotel in Eugene
Price Range: $138 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Eugene 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
Hilton Eugene stands in the heart of downtown Eugene, Oregon. Recent renovations transformed our guest rooms, lounge area, fitness center and exclusive Executive Level. Located just two blocks from the Amtrak station and offering complimentary airport shuttle transportation to the Eugene airport, the hotel is easily accessible. With proximity to the University of Oregon campus, Hilton Eugene is a great choice for hotels near Autzen Stadium, Hayward Field and Matthew Knight Arena. Situated in the city’s art and entertainment district, the hotel is close to many things to do in Eugene with ease such as shopping, dining and visiting local businesses. ... more   less 
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Also Known As:
Hilton Eugene And Conference Center
Hilton Eugene Hotel Eugene
Eugene Hilton

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