In July 2007 I made reservations to stay at this lodge for two days including New Years night. At my wife suggestion, who is the organized one, I called two weeks in advance to confirm the reservation – not a requirement of this lodge. They had no record of my reservation even though I provided them with the credit card statements and said they would have the manager call back. When he had not called back within a week I called again and they said they were totally booked for those two days and would have the manager call back. When he again did not call back I called again and reached the manager who said they had an opening for the one of those nights and the following day. When I called two days later to confirm the person I talked to said no there were no openings on those days and that the manager had put me down for two days later – days that I could not make. I said to just refund the deposit and gave information to do so. He said I would be receiving it before Christmas. Six calls later still no refund or call (4 promises to call since) and am being forced to go to small claims court to get our deposit back. Level of incompetence here has surpassed anything I have ever experienced
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- Also Known As:
- Odell Lake Hotel Crescent Lake