The desk clerk was very pleasant on check-in, but unable to answer any questions. As Hilton Diamond VIP member we asked if she had been able to upgrade us which is one of the perks for achieving that level in the frequent guest program. She said she didn't know. We then asked what type of room we had been assigned and she again said she didn't know, On the way to the room we noticed a strong, unpleasant moldy odor. The room also smelled very badly. We opened the window hoping to air out the room and went down to the Manager's Reception. When we asked where the wine was , the same clerk said she thought the Manager went out to get some, but again didn't know when or if the manager would return. The snacks consisted of a bowl of tortilla chips, a bowl of salsa and some popcorn. We left and returned to the room. The noise from the open window and the adjacent highway was very loud. We decided to leave and when we asked the same desk clerk if she would cancel the charge, she said she would try, but it was a new computer system and she HOPED it would cancel it. This experience was time consuming and frustrating. We eventually checked into another hotel for the night.
- Official Description (provided by the hotel):
- Hampton Inn Clackamas is located in Clackamas's Southeast Portland neighborhood, close to Clackamas Promenade, North Clackamas Aquatic Park, and Kaiser Permanente Sunnyside Medical Center. Nearby points of interest also include Clackamas Town Center Mall and Clackamas Town Center. Hampton Inn Clackamas features a restaurant. A complimentary hot/cold buffet breakfast is served each morning. Guests can enjoy a complimentary evening social available on Mondays, Tuesdays, Wednesdays, and Thursdays. Recreational amenities include a spa tub and a 24-hour fitness facility. This hotel has a 24-hour business center and offers a meeting/conference room. Complimentary wireless Internet access is available in public areas. Self parking is complimentary. Additional property amenities include laundry facilities, express check-in, and express check-out. 114 air-conditioned guestrooms at Hampton Inn Clackamas feature coffee/tea makers and safes. Bathrooms feature complimentary toiletries and hair dryers. Wireless Internet access is complimentary. In addition to complimentary newspapers, guestrooms offer free local calls (restrictions may apply). Televisions have premium cable channels, video-game consoles, and pay movies. Windows that open, blackout drapes/curtains, and irons/ironing boards are also provided. Guests may request refrigerators, microwaves, and wake-up calls. Housekeeping is available daily. ... more less
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- Also Known As:
- Hampton Inn Portland Clackamas Hotel Clackamas
- Hampton Inn Clackamas
- Clackamas Hampton Inn