Stayed here on the way from WA to CA. It was right off the freeway. It was clean and well taken care of. I had major issues with my booking,they said I had the wrong night and already charged me for the night before and would have to charge me for this night as well. The front desk tried to be helpful, but even after calling her manager I was still treated as I had made a mistake. Was very frustrated but tried to remember that she was just following what her computer and manager was telling her. I would have left but it was 9:30 at night and my kids were tired. After I checked in and had time to go through my emails I was able to prove I was correct- the young lady said she'd have a manager look into it. The next morning the manager kept saying it was central reservations issue and I'd have to get my money returned from them. Those of you who travel a lot know that you usually have to get your money back from the hotel. I had to ask the manager several times to call himself and to straighten it out- I said I'd give him a head start and when I talked to corporate it would not be pretty. I just got ahold of someone who was very helpful when the manager returned to me and finally everything was straightened out and my second payment was returned. Should not have had to go through that aggravation- especially when I forwarded them the email that showed my correct reservation- but at least in the end it was taken care of. My kids slept well, we had a decent breakfast and continued on our way.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express & Suites Canyonville in Canyonville, Oregon. We offer affordable luxury lodging in the heart of southern Oregon, within reach of the area's most beautiful destinations such as Crater Lake, the Umpqua River, and the wine country region of the Umpqua Valley. Take advantage of all our complimentary perks, from hot breakfast to Wi-Fi internet access, as well as a 24-hour shuttle service to and from the nearby casino, courtesy of Seven Feathers Casino Resort. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites
- Holiday Inn Express Hotel Canyonville
- Canyonville Best Western
- Best Western Canyonville Hotel