I have to say that this has been my worst hotel experience as an adult (and I have stayed at many hotels/inns across the US and abroad). I was looking for a quaint, small, tasteful inn/hotel on the coast and thought this would be a perfect fit. Boy, was I wrong!
As the previous reviewer mentioned, the staff at the front desk - all three whom we interacted with during our stay - were cold, uninterested, and even appeared annoyed at times. My niece, who was visiting us all the way from Atlanta, even said "that lady at the front desk is 'mean' (the woman had a "matter-of-fact" tone). Later, one of the staff was rolling her eyes(!) and sighing(!) as she spoke with a potential guest on the phone (she was having to explain that there was no availability at any of their properties). Even if she had a reason to be annoyed, you SHOULD NEVER look that exasperated in front of your hotel guests!!!! Talk about unprofessional...
When I checked in, I explained that there would be three people staying in our room instead of 2 (the room fit up to 4). The staff said, "I'll be sure to bring up an extra set of towels, they're in the dryer right now." Great! Well, the towels never arrived and in the evening, we asked someone else at the front desk about it - she said "sure no problem", then called back 15 min later stating, "I'll have to go to one of our other properties to find some towels." THEN, later that night, STILL NO TOWELS!!!!! I didn't even bother trying to call again. The NEXT night, they put an extra obviously OLD STRIPPED BEACH TOWEL in our room - NO hand towel either! AND, one of the 2 standard white bath towels had A BIG WHOLE/RIP IN IT! We skipped showers that 2nd morning and waited until we got back home to Portland.
Also, I became very wary of the cleanliness of the place when we arrived after finding TWO TOENAIL CLIPPINGS in corners of the bathroom. Disgusting! I decided not to walk around barefoot in the room at all. The carpet was also pretty stained, though I would expect that since everyone probably tracks in sand/dirt, etc. At least the bed linens seemed clean...
Even the restaurant next door was disappointing. The poor frazzled hostess/waitress was running around trying to take orders, bring out water, plates, orange juice needed squeezing, etc. They were trying their best, but all the various guests were waiting a long time - in line to order, for their water, for their food....my husband and niece finally got their orange juice about 1/2 way through their breakfast (someone had to squeeze more juice). My husband got a scone that tasted soggy and 1/2 baked. We went somewhere else for breakfast the next morning - didn't even bother redeeming our 'breakfast vouchers' from the hotel.
Needless to say, I will never be staying at this hotel (or trying any of its other three properties) the next time I'm in Cannon Beach!
- Official Description (provided by the hotel):
- Cannon Beach Hotel - Historic New England-style Bed & Breakfast chosen as the Best B&B in Cannon Beach by the Travel Channel, and a member of Unique Inns. In continuous operation since 1914, this boutique hotel stands as one of the last remaining historic lodgings on the Oregon coast. The hotel has been completely refurbished, designed to celebrate the past as well as offering many modern amenities with the timeless reunion of style and character. Each guest room is unique and features a combination of gas fireplaces, four poster beds, over-sized claw foot soaking tubs, rain shower heads and deluxe linens. Designed with couples in mind, the hotel welcomes guests over the age of 16 exclusively. We are non-smoking and pets are not allowed. Daily, complimentary breakfast is included with a buffet-style menu of home made quiche, potato casserole, pastries, yogurt, cereals, fruit, coffee and juice. ... more less
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