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“Watch for MOLD!”
Review of Lumberyard Rotisserie and Grill - CLOSED

Lumberyard Rotisserie and Grill
Cuisines: American, Bar, Seafood, Pub
More restaurant details
Restaurant details
Good for: Families with children, Local cuisine, Bar scene, Large groups
Dining options: Dinner, Late Night, Lunch, Highchairs Available, Parking Available, Reservations, Seating, Takeout, Waitstaff
Portland, OR
Level Contributor
329 reviews
155 restaurant reviews
common_n_restaurant_reviews_1bd8 160 helpful votes
“Watch for MOLD!”
Reviewed December 2, 2013

This is a typical chain restaurant. Decent food and service, but no local commitment to customer service or loyalty. I was there during Happy Hour and ordered a beer (local microbrew IPA from Astoria) and pizza. As I was sprinkling cheese on the pizza I noticed mold clusters in the cheese. When I showed this to the waitress, without apology, she took the cheese jar and said she'd ask the kitchen to make another pizza. A new pizza and cheese was served with no comment on the prior serving. It seems big restaurants should have a routine for rotating and checking on the condition of the cheese and when there's a slip, at the very least the customer should be offered an apology. I did have a second pint that night, but will not come back on my bimonthly trips to the beach.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank AcePortland_OR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LUManager, General Manager at Lumberyard Rotisserie and Grill, responded to this review, December 5, 2013
Thank you for sharing your experience with me. An appropriate response would have been a sincere apology as well as a comp on your pizza. I have personally gone through all the cheese and will make sure that this experience is never repeated. Please contact me at 503-436-0285 if I can do anything to make things right for you. Sincerely, Vicki Clarke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

468 reviews from our community

Visitor rating
    137
    171
    100
    35
    25
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Vancouver, Washington
Level Contributor
16 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Nice atmosphere”
Reviewed November 24, 2013

The service was great and the waitress said if we didn't like the dish we could return it and get something else. The food was good (black cod sandwich, and ham w/scalloped potatoes) but the French fries were too greasy. The beer selection was good and it was great fun to watch part of the Seahawks game with others who were there. The atmosphere is really nice, especially for a restaurant on the coast. Worth the stop. There aren't too many dinner options in Cannon Beach.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Randy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LUManager, General Manager at Lumberyard Rotisserie and Grill, responded to this review, November 25, 2013
I am so pleased to read that your experience at the Lumberyard was a good one. I love the atmosphere when there is a game on that everyone is involved with. Hope to see you again!
Best Regards, Vicki
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
69 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Service was awful”
Reviewed November 9, 2013

For the price this place is not worth it.....It's so costly to go out to dinner...So i expect super wonderful service not oh i may get to you service.....I had to hunt down a waitress 3 times during our meal 1) more hot water for our tea after i had asked twice 2)my daughter's hamburger was cooked raw and by the time we got it back we were ready to leave 3) salad dressing that i ordered on the side but did not receive...Just poor service...The place was busy and i understand that...However hire more people...we use to love this place not anymore

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank skiingfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LUManager, General Manager at Lumberyard Rotisserie and Grill, responded to this review, November 11, 2013
I am so sorry for your bad experience with us. Please contact me directly at the Lumberyard (503-436-0285) to discuss how we may better serve our guests in the future. We are continually striving to improve and have had a few growing pains lately. I would love to talk to you. Best Regards, Vicki Clarke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany/USA
Level Contributor
70 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
“Won't go back. Bummed.”
Reviewed October 22, 2013

We were only in town for 3 days and this place had decent reviews. We went and were given the little buzzer for waiting and after at least 5 sets of people who came after us were seated we asked what was up. They had not written our buzzer # down or name. They seated us and then it was a good 5 mins until a server showed up. That may not seem like a long time for a server but it really is considering that they at least intro themselves or send someone to take a drink order usually within 2-3 mins. I know the drink order won't necessarily come BACK for a while (took about 10 mins total) but at least pop by and say hi.

The hostess came by later to ask if someone had tended to us. We were really surprised that they did not at least even offer a drink or app for free for their mistake. The waitress was really busy so it was not her fault but they definitely need a larger crew and maybe some coordination of efforts with each other.

The food was mediocre.

All in all I am glad we had better meals elsewhere in town and won't be returning.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank oiseleap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LUManager, General Manager at Lumberyard Rotisserie and Grill, responded to this review, November 1, 2013
I am very sorry for our lack of attention. Your visit is not at all what I would want or strive for. I would be happy to further discuss your experience, please call me at the Lumberyard anytime. Sincerely, Vicki Clarke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Good fish tacos!”
Reviewed October 19, 2013 via mobile

Ate here recently.....the fish tacos were pretty good, as were the salads. We didn't try anything else, but having seen what was coming out of the kitchen, I suspect that food would satisfy the majority of diners.

Would I rush back? Not sure. Would I go back again? Yes.

Helpful?
Thank NickF1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LUManager, General Manager at Lumberyard Rotisserie and Grill, responded to this review, October 20, 2013
I was so glad to read that you enjoyed our fish tacos. They are one of my favorite foods at the Lumberyard. Thank you for taking the time to review! Best Regards, Vicki Clarke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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