I booked our stay in advance for the Fourth of July weekend in Cannon Beach, OR. Through the on-line website I discovered The Hearthstone Inn with its "log four-poster beds" and pictures of such with plaid duvets. I booked the GRAND room with its separate one bedroom and paid in full. I also was greeted on-line to a $20 new visitor offer of which I was to print and deliver upon arrival. The room rate was $185/night.
Needless to say, we were very disappointed in our accomodations. Upon entering our room we were greeted with filthy, stained carpet. In the bedroom there was no "log four-poster bed" with plaid duvet. Instead we had chipped furniture and stained wallpaper with holes throughout.
I immediately went to the front desk (at one of the hotels managed by CANNON BEACH HOTEL LODGING) and explained my dismay. But, because of the holiday weekend and advance payment was without much recourse. We spent very little time in this room.
When we departed, I again expressed my frustration of being shown one thing on-line and getting something very different. The front desk staff was very friendly and offered me a night stay at one of their other properties, but because we do not travel to Cannon Beach often, I declined. Joan said she would work out some sort of compensation refund after speaking with her supervisors.
Since then I have yet to receive any refund. I have sent correspondence by email and phone and actually spoke last week with Lisa Fergus the General Manager who took my reservation number (--) and said she would get back to me.
At this time, I have not heard from her or her staff. I also have not received my $20 NEW VISITOR credit which was to be credited to my VISA account as stated on the coupon I delivered at check-in.
The accomodations and lack of response has been very disappointing in such a wonderful place to visit.
- Official Description (provided by the hotel):
- The Hearthstone Inn is a rustic, distinctive cabin-style inn offering four unique rooms just 1 block from the beach. All guest cabins include large wall-mounted flat screen TV, DVD players, traditional beach rock fireplaces handcrafted by local artisans supplied with burn logs (refreshed daily), and kitchenettes with most of the items you may need for a small meal including a stove, under counter fridge and microwave. The thoughtfully designed interiors feature knotty cedar, cut at a local sawmill. With vaulted ceilings and skylights, the rooms maintain an airy and rural feel just a few minutes' walk from downtown. Log beds with our custom made SeaCloud mattresses, original art, cozy furnishings, and easy parking complete the authentic Northwest experience each room provides. This inn is completely family and pet-friendly. ... more less
- Reservation Options:
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