We were on a trip up and down the Oregon Coast and had booked a room at this motel....based on tripadvisor ratings.
The motel has a 24 hour cancellation policy. Several days (4 or 5) before our scheduled stay we were forced to return home due to a family emergency.
My wife canceled the booking by phone and was told "not to worry" by a female employee at the motel. After returning home, I found a charge for the motel room on my credit card statement. In other words, a "no show" charge...!!!
My wife called the motel and was told that the owner would get back with her. Nothing happened...!!! A second or third phone conversation with a male employee produced the information that this employee had seen a "piece of paper" with the cancellation request, and....that the money would be refunded.
The money was eventually refunded....after a couple of additional calls. This is poor. Evidently the "owner" is a busy man. May be he should get less busy...!!!
LESSON: Always get a confirmation and/or cancellation number when you book a room. Don't accept a "don't worry" from a no-name person....!!!!More
- Free Wifi
- Free Parking