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Riverhouse on the Deschutes
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Reviews (982)
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Reviewed April 7, 2009

it wasnt quite what i expected when we got there. it was just off the highway and from our room you could see the sears in the mall across the highway. so it wasnt as resortish as i had hoped in that respect. but the river was right outside our room, and it cut out any noise from freeway cars, except for the occasional police car. The room was nice. very hotelish, instead of luxury type that i had hoped. but it was clean, our hot tub was nice and worked well. they provided enough fire logs for us so that we could light it as much as we wanted. and the hot breakfast was fantastic. we were very late to it the time that we went and there was still a ton of food. and it was very good and a good selection. it was a full breakfast, not just a continental. the resteraunt there was pretty good too. a bit on the overpriced side. but the food and service was good. things i wished were better would be having the mall and the city right there, the wall paper and curtains and some other things have an outdated hotel feel, but that really is it. oh and the staff is awsome. we called the reservation line to see if they had any deals that werent on there website and we got a better deal. which was what put this place above the other that we were considering.

  • Stayed: March 2009, traveled with family
    • Value
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    • Rooms
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    • Service
1  Thank westcoast_mommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_riverhousehotel, General Manager at Riverhouse on the Deschutes, responded to this reviewResponded April 23, 2009

Dear Guest:

Thank you for your thoughtful comments regarding the Riverhouse Resort and Convention Center. We appreciate the effort to tell us that you were pleased with our service and accommodations.

Positive comments such as yours are especially appreciated when they allow us to give credit to our dedicated staff. I have shared your feedback with our staff and they were very pleased with your review. We are very proud of our entire Riverhouse team.

Again, thank you, and we look forward to serving you in the very near future.

Sincerely,

Rocky Adrianson
Hotel Manager
Riverhouse Hotel and Convention Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2009

I LOVED THE RIVERHOUSE! We stayed there several times a year.The last three times I stayed there I had requested a certain room, assured we would be booked there we went expecting it to be perfect. Now...management matters! They had a manager named Michael and he moved heaven and earth to get us into the right room(the first time) and a comp room the second time. The third time he was not there anymore and the day before we left I called specifically to make sure of our room request. "Oh yes, absolutely, you are going to be in room blah blah". Guess what? After a nine hour drive...we had been given another room because of "maintenance". Under normal circumstances I would understand that BUT THEY KNEW WE WERE COMING AND THAT THAT ROOM WOULD BE OCCUPIED.....do the freaking maint before we get there!!! I vowed I would never go back and I haven't. I would love to because it is peaceful and lovely but customer service needs to come first and that left when Michael left. Sorry, but I have even discouraged friends from staying there.

  • Stayed: April 2006, traveled as a couple
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3  Thank kayfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2008

I can't believe some of these negative reviews. My wife and I had a very pleasant stay. The room was well-appointed and the bed was comfortable. The bathroom was very nice. We really enjoyed having the sound of the river just outside our door, and the two pools and spas. Dinner was good; we enjoyed eating on the patio, and the chef came by to see if our meal was all right. We enjoyed our complimentary drinks on the patio later that night (the credit actually would not have covered the entire cost, but we were given the drinks free because we had to wait a bit), and the continental breakfast the next morning was great. The lobby was under construction, but the only real negative we saw was the rather dim lighting in the room, the halls, and the dining room. The staff were friendly and helpful. We would stay here again.

  • Stayed: July 2008, traveled as a couple
    • Value
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    • Business service (e.g., internet access)
Thank KYProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_riverhousehotel, Hotel Manager at Riverhouse on the Deschutes, responded to this reviewResponded December 17, 2008

Dear Guest:

Thank you for your kind comments regarding your recent stay at the Riverhouse Resort. I was especially pleased to read of the superb service you received from our staff and was equally pleased to know you found your accommodations comfortable.

It pleases me to know that when you were making your decision of where to stay in Bend, Oregon, you took all the comments posted here into consideration and in the end decided to judge for yourself, Thank you.

Once again your comments are always welcomed, thank you for taking the time to share them with us. I hope to have the pleasure of welcoming you back to the Riverhouse Resort and Convention Center in the near future

Sincerely,

Rocky Adrianson
Hotel Manager
Riverhouse Hotel and Convention Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2008

This hotel is located on busy Hwy 97 but most of the rooms are down a small hill and face away from the highway overlooking the river. Thus they are quite quit. Our room was good size, the bed comfortable and was very clean. We had a balcony which looked out on to the river. At night we left the slider open and listened to river sounds. The free breakfast the next morning was quite adequate and everything seemed fresh and staff were friendly and helpful. Would we stay again? Probably, really can't think of a reason not to.

  • Stayed: September 2008, traveled as a couple
    • Value
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    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Thank ortravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_riverhousehotel, Hotel Management at Riverhouse on the Deschutes, responded to this reviewResponded September 29, 2008

Dear Guest:

Thank you for your thoughtful comments regarding the Riverhouse Resort and Convention Center. We appreciate the effort to tell us that you were pleased with our service and accommodations.

Positive comments such as yours are especially appreciated when they allow us to give credit to our dedicated staff. I have shared your feedback with our staff and they were very pleased with your review. We are very proud of our entire Riverhouse team.

Again, thank you, and we look forward to serving you in the very near future.

Sincerely,

Rocky Adrianson
Hotel Manager
Riverhouse Hotel and Convention Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2008

I came to this property not expecting much based on some of the reviews on this site. I was just hoping it was passable for 3 nights. I chose the property mainly because it seemed like the best value in the Bend area. Many hotels in this area seem to be on the higher end of the rate scale.

We checked in with Kayla around 4:30 p.m. She was extemely pleasant and accomodating. She even provided us with a great map of the area. We received a first floor room, which I would highly recommend. There are no elevators on the property. Our room was a "drive up to the door setup," so it was convenient for hauling in luggage and other belongings. When we entered the room, we were so pleasantly surprised. The room as HUGE! It had 2 queen beds, a large balcony, and very large bathroom. A micro/fridge was included. There were 2 sinks, both good size; one was inside the bathroom, and the other was outside the room, so getting ready in the mornings was convenient. You could tell the room had been renovated recently. Everything was nicely appointed, including granite countertops in the bathroom. The entire property is undergoing renovations, as we found the hotel lobby a "construction" zone. It will be really nice when it's finished.

Some have commented about the rooms being dark. Granted, you might have to put most of the lights on, but we felt our room had more than enough light.

The hotel is a resort and offers an indoor and outdoor pool, restaurant and lounge and nice views of the Deschutes River.

Continental breakfast is served in the lounge for hotel guests, and it was very impressive. It included delicious fresh fruit, huge pastries, cereal, yogurt, hard boiled eggs, bagels, muffins, etc. It was one of the nicest breakfasts we had on our trip. The view of the river was nice while eating also.

Upon check-in, we received a coupon for a free welcome drink in the lounge, and also $2 off any breakfast in the restaurant in case we didn't want to do just the conintental breakfast. The continental was more then enough for us.

The beds were pretty comfortable, and the rooms had plenty of pillows.

We really had a great stay here. I would tell everyone to not be discouraged by some of the bad reviews. We really enjoyed this hotel!

  • Stayed: July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank slrtravelplanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_riverhousehotel, Hotel Manager at Riverhouse on the Deschutes, responded to this reviewResponded September 5, 2008

Thank you for your kind comments regarding your recent stay at our hotel. I was especially pleased to read of the superb service you received from our staff. Yes, our hotel is currently undergoing renovations and we understand it can be a bit cumbersome, however I am happy to hear it did not hinder your overall view of the property and it’s staff..

I have taken the liberty of sharing your kind comments with our staff, and they were thrilled by your recognition. We take great pride in our service, and it is through comments, such as yours, that we are encouraged to continue in our efforts. We are very proud to have team members who enjoy their job and take pride in helping others.

Thank you once again for taking the time to share your comments. I hope to have the pleasure of welcoming you back to the Riverhouse Resort and Convention Center in the near future.

Sincerely,

Rocky Adrianson
Hotel Manager
Riverhouse Hotel and Convention Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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